My first impression of the reception was utter shock am I really in a 5*star resort or a backpackers lodge its one big mess and stuffy, then u sit and wait for attendance they take our passports and get all the information wrong on the form. The staff just look tired and worn out nothing chic about this resort. She takes us to our pavillion room in the K block the grounds are worn out and tired I think they should get a landscape consultant to zen the garden it just looks dry and lacks the thai feeling. We put a dnd sign on the door and at 8 the maid service decide to clean the room. I've stayed in so many 5* and diamond hotels and boutiques indigo pearl is just a middle class resort isolated. I wouldn't recommend this resort to anyone who is well travelled and likes the finer things in life.