Perhaps it was staying in the month leading up to Hari Raya: at another timke they may be better organised. But anyway, the hotel is located in the centre of the town, a newish 2-storey building with a half built row of shops on one side (i.e. a building site) and a car park on the other. More about the car park in a minute. Catering issues included no room service (at all). Be warned that the coffee shop closes at 8pm; the breakfast buffet is fairly dismal but in any case cold by 8am (heaters etc get turned off - even the tea is cold). Best to walk out and eat at the nearby seafood restaurants or hawker stalls.
Whilst the suite was spacious, the hotel wouldn't entertain any discount on the rack rate of RM388, which makes it expensive for Malaysia: with a corporate rate you could stay at a 5 star in KL for that price. Poor designs included a very gloomy bathroom with no power points. Very low, almost almost non existent hot water pressure: you may have to settle for a cold shower. The bed room aircon barely worked at the lowest temperature and highest fan setting. Just the thought of the difficult conversation with reception to explain the problem put me off calling: it was way easier to leave the bedroom door open to the lounge (where the air con did work). Bedroom TV didn't work at all and just two international channels available on the main room TV. Poor fuzzy reception on the three domestic channels provided. I'd recommend bringing a book, especially as the Maxis 3G roaming was actually faster than the complimentary wifi.
Have to say I wasn't impressed getting back to the room on the 2nd day to find that housekeeping had forgotten to make up the room. I know it can happen on occasion at any hotel, but considering the place seemed almost empty, it was a tad surprising. The hotel provides three free sachets of coffee: after that you pay. No mini bar, but there was a fridge (empty of course) and four free bottles of water were provided.
Outside at night was noisy until about midnight/1am. The local boy racers bring their cars to the back of the car park and compete to see who has the noisiest engine and/or biggest and loudest car stereo speakers. I think the winner was the guy with the souped up Mitsubishi Lancer. You may know the type: oversized tyres, go faster stripes, almost black windows that would do justice to a certain type of karaoke bar and rear spoilers to make sure the 1.3 litre engine doesn't cause the car to lift off. If loud, howling Malay rock music into the early hours is your thing, a room overlooking the car park will be perfect.
There's probably more, but I recommend reading my 'good room tips' below.
If your in business for Lahad Datu for a just a day, stay in KK and catch the early morning MAS Wing...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.