We stayed here recently for a Joy Swift Murder Mystery Weekend. Had a great time here. The rooms are very nice - really not sure what people are complaining about - and I've stayed in plenty of 4/5 star hotels round the world! Is it 4 star? Borderline but I found it perfectly reasonable. Comfortable bed, pillow, decent shower. Staff around the hotel were very friendly. A little bit of a corporate feel, wouldn't go here for a romantic weekend away.
The pool was GREAT - really impressed by the pool and gym areas. The water was actually warm! Very rare! The free tea/coffee machine was much appreciated - good quality too.
The reason I'm giving 4 and not 5 is that the breakfast service was woeful. The food itself was good, good selection and decent quality but the service was a shambles. Staff rushing everywhere - like headless chickens. We had to wait about 20 minutes for tea, coffee and toast which is completely unacceptable. I had repeatedly asked waiters who said they'd bring it but the problem is that they would come back out with more and end up giving it to the first table they came across. With better training and planning they could easily handle the service - there was enough staff, just completely untrained and inefficient. And the simplest fix would be to install some toasters on the breakfast buffet and allow people to pour their own tea/coffee. Can't believe this is not being done.
Because the food and coffee itself was good I am giving a 4 - otherwise it would've been a 3. It would be so easy for the hotel to solve this.
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- Also Known As:
- Hotel Ettington Chase
- Ettington Chase Hotel Warwickshire