We ate at Byron shortly after Christmas as our friend had recommended it and ensured us the burgers were good. It took us three goes to be seated, being moved around the restaurant and having to position tables for us, bear in mind there were only 6 of us eating, not really a stretch.
It took a good 10 minutes to get any service whatsoever in which we ordered drinks and everything at once - this was obviously far too much pressure however. It took literally 20 minutes to get the drink order, which was 6 bottles of beer. I'm not sure what was going on there, but what i assume they do, is rack up orders at the bar, rather than individual waiters getting the order. Shortly after that the food arrived - in which the order was incorrect and had to be returned leaving me eating alone. The burgers are fine - but seriously nothing to write home about. Upon receiving the bill, they had tried to charge us for the original mixup which we had to get rectified. It was just error after error after this point.
Someone needs to take a look at different ways of doing things, because the service here is an embarrassment - there are so many places to eat at Bluewater and with GBK around the corner Byron to need to up their game.
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