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“Unique high-level jungle experience far away from the city bustle” 5 of 5 stars
Review of Le Cameleon Boutique Hotel

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Le Cameleon Boutique Hotel
4.0 of 5 Hotel   |   Across the Street From Beach | Playa Cocles, Puerto Viejo, Cocles, Puerto Viejo de Talamanca 7300, Costa Rica   |  
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Hotel amenities
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35% off room rate
Ranked #1 of 3 Hotels in Cocles
Vienna, Austria
1 review
3 helpful votes 3 helpful votes
“Unique high-level jungle experience far away from the city bustle”
5 of 5 stars Reviewed March 20, 2013

My fiancée and I decided to end our three-week vacation in Costa Rica, in the hotel “Le cameleon” in Puerto Viejo (5 nights). We were extremely happy that our choice had fallen on this hotel surrounded by jungle, we had never experienced such a sensation before - pure relaxation and rest (except for some animal noise that - even as a city person - to me still provoked calm). The room was clean, very minimalistic and for a large part held in simple white BUT the most important thing in a room - the BED was incredibly comfortable and invited just to spend time together (especially on rainy days - which can occur frequently in this region).

The staff was always very attentive and tried to do the best (though not perfectly trained) to respond to guest needs. The breakfast was very satisfactorily and offered everything that we believe belongs to a balanced breakfast (croissants, cakes, cereals, yogurt, fresh fruits, whole wheat bread, coffee, tea, jam, rice & beans and freshly prepared eggs in all different variations).

We loved very much the beach club, which is right on the beach maximum 50 meters from the hotel , where, under the blazing sun, in a hammock or in a comfortable beach bed, we enjoyed the tanning and sipping delicious fruit cocktails. All in all, my fiancée and I spent a wonderful and very romantic time in this hotel, which of course is also associated with this beautiful place of earth where it is located.

Of course, at a closer look we also discovered a few minor flaws such as for example waiting times in the restaurant but so far such minor flaws we have found in each of the hotels we stayed. But that did not disturb our balance – why should it!! – and we enjoyed our well deserved vacation together.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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358 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
San Jose, Costa Rica
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 17, 2013

we had a great stay, the receptionist and employees were very nice.
rooms very clean, comfortable, the tv is very complicated to turn on
the beach club is nice sourrounden by nature.
good location, sourounded of good restaurants
the beach is excellent for the surfers.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 9, 2013

After six months went back to the hotel and it was not was it used to be.... the first time I visited the hotel was in June 2012..at that point the staff available was extremely more pfofessional and the conditions available were completely different. Nowdays they have an extremely bad customer service (worst we have ever had...).
We have stayed at the hotel on 4-6 January 2013. We have organized our wedding party at the hotel on 5 January 2013. When I first visit the hotel, it was indeed a beautiful hotel, the best in the area (and believe me, I am Costa Rican, and I have been visiting the area for more than 12 years). Nowdays, I would recommend people to visit other hotels in that area. At least they will pay less and obtain what they pay for... I have read other comments made by visitors to the hotel, and I could not agree more that even breakfast has changed so much, and what they offer now is not what they were offering when I first visited it.
Moving on, on the day of our wedding celebration other problems arose, showing the lack of customer service they currently have: to start with, what we paid for in the contract signed with the hotel was not offered. We paid for an open bar which was not offered in the condictions signed, nor they provided waiters as we paid for. Additionally some comments showing the lack of customer service of their personel:
1- A staff member of the hotel told our invitees to place their fingers in a soup, if they wanted to find out whether it was a soup or dressing. Additionally, our invitees were told they had to serve their soups in the same plates used for the main course/appetizers (...).
2- The staff asigned for the open bar did not know how to prepare beverages, and they complained in front of our invitees that they did not know how to prepare them and that they were only told to stay on the spot.
3- The food provided during the reception was not fully the food offered in the menu provided by the hotel and paid to them fully in advance.
We have more examples to share, in general, what is visible is that the hotel is no longer what it used to be, it seems to us mainly there has been a change of administration or staff.
We have contacted the hotel to inform them about the above mentioned aspects and try to reason with them what went wrong and what was good. At first they answered and were open to reimburse us for the aspects we have mentioned (and experienced by witnesses), and after offering a compensation (agreeing to our points) THEY NO LONGER ANSWER OUR EMAILS....what kind of professionalism is that for a hotel that is supposed to be 4 stars??? (are they really???). Seriously, if you have a problem with them, they will not get back to you (specially if they have your money already....).

Do not organize weddings in this hotel!

Daniel Redondo
Email: ldredondo@yahoo.com

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Ana, Costa Rica
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 6, 2013

the hotel is very clean, neat, comfortable, and the idea is original and excellent concept of camaleon, kindness and treatment of their employees.
The place surrounded by nature, romantic beach club
very nice, we spent a great time there 100% advisable

Room Tip: rooms nears the pool have a great view
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Panama
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 1, 2013

The hotel is really nice and the beach club is fun. The area is wonderful and there is a lot of vegetation and animals. The reception was friendly as we got there. There is a simple decoration, the bathroom is enormous. I recommend this hotel.

Room Tip: On the left the rooms are sunnier.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
panama
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 1, 2013

After a year, we went back and stayed in this hotel during the third weekend on January. My family and I still love it. The service was excellent, room was very cleaning and comfortable, what I love is the hotel environment, the green garden, nice pool and Jacuzzi, the decoration, ..... plus those smiling hotel staffs around us just made our trip wonderful!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Panama
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 1, 2013

After visiting Tortugero,we was in Puerto Viejo in the middle of the jungle and a incredible beach , we have found Le Caméléon hotel,which is small but they have spectacular rooms.The floor is white the TV also and the furniture are white,the accesories change colors evryday.
The girls in the lobby was super helpfull.
We was very surprised to find a place like this in the jungle!!!

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Le Cameleon Boutique Hotel

Address: Across the Street From Beach | Playa Cocles, Puerto Viejo, Cocles, Puerto Viejo de Talamanca 7300, Costa Rica
Phone Number:
Location: Costa Rica > Province of Limon > Puerto Viejo de Talamanca > Cocles
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Cocles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Le Cameleon Boutique Hotel 4*
Number of rooms: 23
Official Description (provided by the hotel):
Le Cameleon Boutique Hotel offers upscale beach accommodations within the tropical forest of Puerto Viejo, Limon. The 23 Rooms sit around the pool surrounded by lush tropical gardens, across the street from its Beach Club. The all-white minimalist rooms are decorated with a touch of bright colours and have all the comfort expected in order to have a restful night after your day at the beach or for your afternoon nap after touring the region. All the rooms feature A/C, Satellite TV, WiFi, Rain Shower, Mini Bar, phone, Ipod/Iphone docking station and Yves Rocher amenities. You have a choice of King size, Queen size or two Full size beds. With its laid back attitude and Caribbean lifestyle, Puerto Viejo has it all: long walks on the pristine beaches, exotic flora and fauna in a wildlife refuge. Ask our tour desk about our tour options ranging from snorkeling or diving among the many reefs, world-class surfing ,kayaking horseback ridding, deep sea fishing, zip lining, cultural visits to indigenous communities and more. Should you prefer to hang around the hotel, we offer private yoga classes, Spa treatments in our 'tree-house' Spa, Nunu gastronomic restaurant, lap pool and cool water Jacuzzi, reading/lounging areas surrounded by wildlife and of course La Sula Sea Lounge with its day-beds, hammocks, lounge chairs, bar and restaurant service right on Cocles Beach. ... more   less 
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Also Known As:
Le Cameleon Boutique Hotel Costa Rica/Cocles

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