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“Such Friendly Staff” 4 of 5 stars
Review of Kata Lucky Villa & Pool Access

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Kata Lucky Villa & Pool Access
3.5 of 5 Villa   |   92/16 Khoktanod Road | T.Karon, A.Muang, Kata Beach, Phuket 83100, Thailand   |  
Hotel amenities
Certificate of Excellence 2014
Bahrain
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
52 helpful votes 52 helpful votes
“Such Friendly Staff”
4 of 5 stars Reviewed January 4, 2013

Stayed at Kata Lucky Villas for 10 nights in December 2012 and from the outset the staff were very friendly and very helpful. We opted for one of the bungalows which gave us more space and privacy but also because they were set in beautiful greenery. Had a quick look at the pool access and we had made the right choice for us. Massage by the pool every day was great and cheap by European standards!!! Breakfast left a bit to be desired, I think the last time I had orange 'cordial' was when I was a kid! But hubby nipped up to Starbucks every day and got me a proper coffee and sarnie. Location was fine and we made friends with a great Thai guy called Pom who works as a taxi driver for the hotel, his wife works in reception and she is a sweetheart. Pom took us everywhere we wanted to go, short or long hops so we did not bother hiring a car although you can hire a car from the hotel. You can also hire mopeds from the hotel which are cheap as chips, about GBP5 for 24 hours. Our room was spacious, plenty of cupboard space, a private safe, TV (which we never watched cos we were too busy) and a comfortable bed, bedding was good too although I do have to moan about the towels! Take your own towels as the quality of the ones provided are so poor I would not even give them to my housemaid! Now for the guests............................. if you don't like Russians then don't even think of staying at this hotel, what a bunch of unfriendly people. As a Brit, if we see someone every day we at least nod to in acknowledgement or even say hello and hey sometimes we even strike a conversation with fellow guests but not this time. I think we were the only Brits staying there, the other Brits seemed to stay up the road in Karon Beach area. Nevertheless I am happy that we chose Kata Lucky Villas for our stay as the hospitality and politeness from the staff far outweighed the rudeness of other guests. Sorry if you are Russian and are reading this but that was our experience!!

Room Tip: We preferred a front deluxe villa by the pool
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratchapol B, Hotel Manager at Kata Lucky Villa & Pool Access, responded to this review, August 29, 2014
Dear Khun Shoptilludrop007,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking fresh atmosphere to our service and facilities.

We're very happy to know that during your stay our service match you satisfy.
However, we'll pass your appreciation to our staff with approach him for the best willpower.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Paul
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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289 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Melbourne
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 21, 2012 via mobile

Would not go back to karon or kata but this was great mid range option , clean , , great pool, mountain view, distance from kata was really not an issue ,bed too hard though .I would not recommend staying in this part if Thailand unless you are keen on Russian tours .

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratchapol B, Hotel Manager at Kata Lucky Villa & Pool Access, responded to this review, August 22, 2014
Dear Value Guest,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking fresh atmosphere to our service and facilities.

We're very happy to know that during your stay our service match you satisfy.
However, we've well received for your comments and will improve our service in the future.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Paul
Hotel Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 20, 2012

Half the price of the 5 star places - so let's keep it in perspective. Really quite liked the room - modern, clean and spacious. Breakfast was rather average. Guys - fruit juice always beats chilled cordial. Would always favour one big resort pool rather than the strange layout at Lucky Villa. And would have loved two keys. Mustn't forget the mattresses - just so hard. Not since a $25 room in China have I encountered worse. And the air cond struggled to get temperatures down to a comfy level after being off all day. Yep - it's a bit of a hike to get there; but grew to actually enjoy the eclectic mix of properties on the 5 min walk into town. reception staff a delight; or those at brekkie less so. But all in all - for the price - I was not unhappy. Oh, and Kata rocks.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratchapol B, Hotel Manager at Kata Lucky Villa & Pool Access, responded to this review, August 22, 2014
Dear Value Guest,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking fresh atmosphere to our service and facilities.

We're very happy to know that during your stay our service match you satisfy.
However, we've well received for your comments and will improve our service in the future.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Paul
Hotel Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wiltshire
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed December 19, 2012

Stayed here for 2 nights in the wet season. It was very quiet and had to ask a couple of times for someone to serve at the bar.
The room was adequate but nothing special.
Luckily we booked through Agoda so got a cheaper rate.
It's a little way out of the town but they put on a bus (flat bed truck) service into town

  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratchapol B, Hotel Manager at Kata Lucky Villa & Pool Access, responded to this review, August 22, 2014
Dear Value Guest,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking fresh atmosphere to our service and facilities.

We're very happy to know that during your stay our service match you satisfy.
However, we've well received for your comments and will improve our service in the future.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Paul
Hotel Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 12, 2012

We stayed for three nights in the Pool access room. The room was overall great with direct access to the pool and definitely clean. Breakfast in the hotel is just average serving the normal toast, bacon and eggs plus some fruits. Nothing really to cheer about as more less every decent hotel serves same or better.

But... there is one thing that this hotel is doing absolutely wrong, which is customer service attitude. Some of the staff at the reception obviously have no idea, what means good customer service. Certain staff treated customers (including us) very rudely. I would think that a good hotel staff should be friendly, patient, helpful and understanding and unfortunately none of these qualities apply this place.

So yes, this is a great 4 star hotel with a 1 star service attitude. I'm not saying that all the staff is like that but unfortunately the image for the hotel can be easily spoiled by a few bad ones...

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratchapol B, Hotel Manager at Kata Lucky Villa & Pool Access, responded to this review, August 22, 2014
Dear Value Guest,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking fresh atmosphere to our service and facilities.

We're very happy to know that during your stay our service match you satisfy.
However, we've well received for your comments and will improve our service in the future.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Paul
Hotel Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stone, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 4, 2012

Stayed here for five nights on arrival having booked prior to coming to phuket.we weren't disappointed. Staff and room were ok. Room was big and direct access to the pool. Good value for the price . A short walk to kata but not too far . Hotel provides free shuttle to kata beah in the day which is also useful. Breakfast very limited but enough to keep you going.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratchapol B, Hotel Manager at Kata Lucky Villa & Pool Access, responded to this review, August 22, 2014
Dear Value Guest,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking fresh atmosphere to our service and facilities.

We're very happy to know that during your stay our service match you satisfy.
However, we've well received for your comments and will improve our service in the future.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Paul
Hotel Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
63 reviews 63 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed November 1, 2012

We stayed here only for 2 nights. Great for family as the room are huge enough - at very affordable price (Damn cheap actually if i compare to Malaysia's room rate as am from Malaysia). There are 11 of us so we've booked 2 standard villa and 2 pool access room.

We arrived around 5pm at the airport and we opt for the villa's airport pickup at very reasonable price. THB1300 for 11 person. We stop by at the Pathong first to have dinner and the driver were so nice to wait for us.

They did provide welcome drink at the reception. We checked in around 9pm and as we have room with pool access, we jumped in for a quick swim. My mom and my aunt had massage at the hotel-nearby the public pool..We had so much fun staying at the hotel.

We also rent 5 bikes to move around in the Phuket - THB 200 perday but it is cheaper to rent it outside. But petrol is quite expensive compared to Malaysia. Phuket is not so big so if we can easily move around the island by our own - by bike/car.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratchapol B, Hotel Manager at Kata Lucky Villa & Pool Access, responded to this review, August 22, 2014
Dear Value Guest,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking fresh atmosphere to our service and facilities.

We're very happy to know that during your stay our service match you satisfy.
However, we've well received for your comments and will improve our service in the future.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Paul
Hotel Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kata Lucky Villa & Pool Access

Address: 92/16 Khoktanod Road | T.Karon, A.Muang, Kata Beach, Phuket 83100, Thailand
Location: Thailand > Phuket > Kata Beach
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 35 Specialty Lodging in Kata Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Kata Lucky Villa & Pool Access 3.5*
Number of rooms: 33
Official Description (provided by the hotel):
Kata Lucky Villa & Pool Access in central Kata, a mere 500 meters from Kata Beach and is surrounded by mountains and beautiful gardens. If you have been searching for a place to relax- you can now end your search! We create a relaxing atmosphere in a tropical garden villa style for you and your family to enjoy. We are one of the best choices and will make you feel at home whilst you enjoy the warm, friendly and comfortable environment. ... more   less 
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Also Known As:
Kata Lucky Villas Hotel Kathu
Kata Lucky Villa & Pool Access Phuket/Kata Beach

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