We stayed for three nights in the Pool access room. The room was overall great with direct access to the pool and definitely clean. Breakfast in the hotel is just average serving the normal toast, bacon and eggs plus some fruits. Nothing really to cheer about as more less every decent hotel serves same or better.
But... there is one thing that this hotel is doing absolutely wrong, which is customer service attitude. Some of the staff at the reception obviously have no idea, what means good customer service. Certain staff treated customers (including us) very rudely. I would think that a good hotel staff should be friendly, patient, helpful and understanding and unfortunately none of these qualities apply this place.
So yes, this is a great 4 star hotel with a 1 star service attitude. I'm not saying that all the staff is like that but unfortunately the image for the hotel can be easily spoiled by a few bad ones...
- Official Description (provided by the hotel):
- Kata Lucky Villa & Pool Access in central Kata, a mere 500 meters from Kata Beach and is surrounded by mountains and beautiful gardens. If you have been searching for a place to relax- you can now end your search! We create a relaxing atmosphere in a tropical garden villa style for you and your family to enjoy. We are one of the best choices and will make you feel at home whilst you enjoy the warm, friendly and comfortable environment. ... more less
- Reservation Options:
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- Also Known As:
- Kata Lucky Villas Hotel Kathu
- Kata Lucky Villa & Pool Access Phuket/Kata Beach