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“The most friendly hotel staff ever!” 5 of 5 stars
Review of Sugar Marina Resort - FASHION

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Sugar Marina Resort - FASHION
3.5 of 5 Resort   |   20/10 Kata Road | Kata Beach, Kata Beach, Phuket 83100, Thailand (Formerly Sugar Palm Resort, Kata Beach)   |  
Hotel amenities
Ranked #36 of 52 Hotels in Kata Beach
Yangon
1 review
1 helpful vote 1 helpful vote
“The most friendly hotel staff ever!”
5 of 5 stars Reviewed June 4, 2013

I had the most wonderful and memorable time at this hotel, the staff was friendly, the food was good and the spa and massage was heavenly! i can't wait to go back again and maybe this time stay for a lot longer!

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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513 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Singapore
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 28, 2013

It's my first time in Kata beach because sister-in-law preferred that to Patong. We decided to spend two nights here before we moved to Patong.

SIL chose this hotel because she was there around three or four years ago (it just opened then) and she loved it. We arrived at around 11am and were allowed to check-in. Cold tea and towel were served while we are waiting for the staffs to do all the paperwork. They were very friendly and warm. We had pool access rooms and were told there is a mac-mini in the rooms (surprise!) and a free mini bar (another surprise!!) with two bottles of water, coke and singha beer topped up daily for us. The room however, is a disappointment. The floor was very sandy as we walked in. SIL even had to ask housekeeping to mop the floor again and it was good and clean again! Does that mean it was not done before that?

The bed was very hard. The bathroom has missing shelf (I was staying in room 2012) and the tap of the bathtub is rusty. Breakfast is very disappointing. There is not much selection and the coffee is cold. I barely eat and prefer to eat elsewhere instead. Internet is non-existence unless you sit in the balcony area all day.

The location, however, is awesome, It's less than 5 mins walk to the beach and there's a lot of restaurants at the door step. The in-house massage is also very reasonable and the ladies are skilful.

Still, I would not stay there anymore.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 9, 2013

We spent a few nights at Sugar Palm Resort & Spa in February 2013.
The location is nice, very close to the beach and in the area there are a lot of shops and restaurants.
The hotel itself is not very clean, the rooms look ''poor'' and the quality of food served for breakfast is not good - we used to eat breaakfast somewhere else, even if it was included in our room rate.

Room Tip: Chose another hotel.
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  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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melbourne
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 7, 2013

I stayed there for two nights, sugar plan is a nice hotel, location is pretty good. Very close to shops and beach. Price is okay for service. Not a bad place to stay :) I wouldn't mind staying there next time.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 7, 2013 via mobile

Within walking distance to the beach, easy access to restaurants. The hotel was clean, functional and had wifi access. We had the pool access room so it was quite nice and peaceful in the mornings just to sit by the pool to have breakfast. The massage place outside the hotel is cheap and good. Overall, not a bad place and I would stay there again.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 17, 2013

Reception staff and porter on arrival very helpful, we checked in early without a problem, The room was very clean and the free mini bar was superb. (never had a free mini bar before) the staff were very friendly. The breakfast was good but could have been a bit better, they let people smoke, while you are still eating, to me that really lowered the place, also there was a constant smell of cigarettes all around the hallways. The swimming pool was clean but because it's black tiles it looks dirty. The location is superb for Kata beach and surrounding restaurants and bars.
I would stay there again, and I would recommend it to my friends, I think it's value for money.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 12, 2013

I have stayed here on 5 occasions, the first 2 times in 2009. Loved it , the staff were so nice and the location was ideal , the price was just right. I had even recommended the sugar palm to family and friends who have all enjoyed their time there, but not any more. When a certain fraction of the public began to invade phuket they also brought their bad manners and aggressive behaviour with them. Not sure why staff can't tell them that's it's not acceptable to party by the pool at 2 & 3 in the morning. The shine has gone we now stay elsewhere .
The staff are still very nice, and I would love to stay here again, if only..............

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sugar Marina Resort - FASHION

Address: 20/10 Kata Road | Kata Beach, Kata Beach, Phuket 83100, Thailand (Formerly Sugar Palm Resort, Kata Beach)
Location: Thailand > Phuket > Kata Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Swimming Pool
Hotel Style:
#14 Top resorts Hotel in Kata Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sugar Marina Resort - FASHION 3.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Sugar Palm Hotel Kata Beach
Sugar Palm Resort And Spa
Sugar Marina Resort - FASHION Phuket/Kata Beach

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