Stay was average - not amazing but I would consider other options due to the dated room and distance to beach. This definitely has a European-family-hotel-vibe.
Room was a deluxe: large and roomy with safe, fridge and waters, fresh towels/toiletries daily, including complementary blue 'pool towels'. But, tv and water heater/kettle were dated. No English channels available on CRT in room (but can be viewed in lounge) and kettle wire was frayed (reported to general manager and asked for replacement but told that 'it worked and to plug it into another socket'). Hotel was 'non-smoking' in rooms, but I suspect this was ignored in the past as the room did have a hint of old tobacco in areas. Fly screen kept coming off rails and sliding door lock didn't work most of the time.
Location: good and quiet - about 25-30 mins downhill walk to lovely Kata beach and a welcome distance from the cheese and sleaze of Patong. Near local market and Tesco Lotus. But, due to distance to beach (walk is un-covered so be prepared to get roasted in the sun, and short-cut to northern end of beach goes via sewer/canal), we mainly relied on the hotel's free shuttle/taxi. The only included destination is Kata beach and in one direction at a time i.e., to beach from 9am-1pm / back to hotel from 4pm-6pm. You are by no means 'stuck' but it's worth knowing that to book their service (or local taxi) outside the stated hours or direction is a minimum of 200THB. Also, the uphill walk is steep (not impossible by any means, but worth noting) and walking back from the main street - Patak - after dark is a little treacherous (small pack of local dogs at the bottom of the street who are fine during the day, but bark and try to bite when you walk past at night).
Pool: freshwater and clean enough (depending on the hygiene of other users). Open from 9am (as cleaned beforehand) and very busy in the evenings when people come back from the beach (normally from 5pm).
Breakfast: buffet with mainly European food (sometimes Italian or Thai dishes such as rice, soup or pastas pop up in the bains-marie) including cereal, toast, pastries and fruit. Eggs are to-order and include omelette, scrambled, fried and various levels of hard/soft boil. Not sure what the hotel policy on smoking in the dining room is, but it was irritating to have a group of guests light-up over breakfast in a communal area.
Internet: free, but weak in room. Wifi was fine by pool-side and in dining room (free pcs and ipad in business centre also), but connectivity went down for almost 2 days during stay.
The hotel does try to have a high standard of service and there are members of staff visible all-day who greet you on sight and who try to accommodate your requests. But, as this was the last section of a trip which included travelling through Thailand and south-east Asia, what stood out was the peace and quiet which was challenged by the compromises due to the room's ageing amenities and distance from Kata beach (paying a premium for food in their restaurant, short trips (outside the free shuttle) and even laundry (if you are used to paying by the kilo when travelling in Thailand, note that the hotel charges by the piece)).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest, Sawasdee Kha!
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Thank you for taking the time to share your valuable feedback with us through Trip Advisor.
Room - We have provided Cable TV more up to 85 channels which also including English Channels It’s the same cable that we have in lounge .
Location – Our resort located on the beautiful hill , peace and quiet which 950 meter from kata Beach as mention in the website so we provide free shuttle to the beach for our customer and pick up at appointment time for your convenience .
Internet – Provider in phuket was in service maintenance so the internet go down . We’re Sorry for your inconvenience.
Even our resort is small but we try our best to give you high quality service during your stay.
Thank you for all the comments and compliments towards our resort facilities and staff.
Warm regards from the entire BVR Team.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.