We stayed for 6 nights in May 2011. The hotel itself is quite nice, with a big pool, clean rooms and good access to the beach. Unfortunately the A/C in our room and that of our friends did not work properly, as we were sweating while just sitting in there with the A/C in the lowest setting. We did not mind getting another room, but the staff was not that eager to help. Simply putting some keys in our hands and telling us to check other rooms for a working A/C is not really customer service. Eventually we found one (after trying at least 10 of them, by then the staff was also warming up a bit and helping out eagerly) which was working more or less alright.
Furthermore I would not recommend to eat at the hotel restaurant. The breakfast is okay, with several choices, even though the staff could try to be more friendly here as well. But the chef did not manage to cook any of our choices at lunch tasty, so we did not expect any change to the better in the evening and opted to eat at much better ones in the area.
Another negative point was the tailor shop on the hotel grounds, where everyone had to walk by. It was quite annoying to turn down the offer of suits every day.
All in all it is a good hotel, but the staff should definitely practice customer relations.
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- Also Known As:
- Kata Poolside Hotel Kata Beach
- Kata Poolside Resort Phuket/Kata Beach