Beautiful Resort , wonderful staff. Our private pool access room is spacious and modern. We can not fault any part of the Resort as it is well maintained and within close walking range to Kata Beach and surrounding shops.BUT ... Every night when the Chinese Tour Buses return anywhere from 8pm until midnight it turns into a zoo .. People yelling screaming running wild and jumping into so called private access room pools which by the way in your room directory states the pool closes at 7pm ? We have had the same problem every night and when I phoned the front counter at 10.30 pm to complain about it I was told I had to complain tomorrow because there was no duty manager to deal with this .. So as a paying customer staying for one week we were basically told we had to put up with it. Not Happy as this occurs night after night .. we would not return based on this poor effort of staff not enforcing the closure of pool times .. I don't think it is acceptable to have Chinese or any other children throwing glass bottles and rocks in the pool ,and yelling out going on so called private verandas after 8pm at night . People including adults are walking onto and around our verandah at all times of day and night to take short cuts around the pool .. So no privacy at all .This could be a fantastic Resort up there with the best , but unfortunatley the behaviour of Chinese Tourists that is not dealt with lets the standards down. We went to eat at the Restaurant last night , but decided not to as same thing , the running screaming children were out of control pushing the computer chairs around the main entrance foyer unsupervised , just about knocking us over while staff just looked on .. Not an atmosphere I want to sit in , so we walked to a little restaurant down the road and had a lovely peaceful meal . We have been coming to Kata for 15 years now and have never complained and love the experience year after year , everyone is happy and on holidays but this past week has been the worst by far based on the out of control behaviour that is allowed when people are trying to sleep , peaceful in the day ... Come on management get it right and enforce a peaceful environment late at night and consider your other paying guests.
- Official Description (provided by the hotel):
- If what you’re looking for is a conveniently located resort in Phuket, look no further than The Palmery Resort and Spa. This unique resort is located in the embrace of scenic Kata mountain with only a short distance from the famous Kata beach. From here, you can easily access to all that the lively city has to offer. This modern resort is in the vicinity of popular city attractions such as Phuket Surf and Kata View Point.Uniquely designed resort enables you to relish the beautiful vistas of nature and offers you superior services and a excellent variety of amenities. The Palmery Resort and Spa is committed to ensuring that your stay is as comfortable as possible. As soon as you enter the room, you will find yourself relax in harmony and peaceful atmosphere. You will enjoy the view of vivid green garden and swimming pool that you can access directly right from your balcony.When you are looking for comfortable and convenient accommodations in Phuket, make The Palmery Resort and Spa your home away from home. ... more less
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- Also Known As:
- The Palmery Resort And Spa Phuket/Kata Beach