One thing about this hotel is that they expect you to know everything on your own and customer service doesn't seem to exist in their vocabulary.
We had told(emailed) them we are coming on our honeymoon to see if they would have any special arrangment or even flowers on the bed, nothing. I wasn't fussed about this but then the next morning I realized that the hotel really lacks ATTENTION TO DETAIL. After house keeping had left, we came back to find they forgot to leave us with towels, also for 2 mornings in a row, my simple order of just an omelette with onion and chilli was wrong, they either added bacon to it on the first day or they added ham on the side on the second day when I repeated my order over and over again that I do not eat ham or bacon.
customer service is non existent here, they will either look at you as you pass by or they will be on their phones busy (reception) that they miss you.
their shuttle only leaves 3 times a day, which is nothing compared to some other hotels I have stayed in Thailand, On one of the days we decided to walk up and down the hills to find some dvds to watch since we didn't want to spend 1000 baht just on transport to and from the hotel, we ended with 5 dvd's, came back with excitement to watch them and got told, 'this hotel does not have a dvd player' honestly this was sad to hear, a hotel that prides itself on being modern, yet it doesnt have a dvd player. I was told I could watch the movies on the tv in my room which was 300 baht which is $10 Australian dollars, I thought to myself, how pathetic, it costs me $2 to rent a movie in Australia and they want me to pay $10. Compared to another hotel I have stayed at in Thailand, it had a full movie library, dvd and all for free!!
I could go on, but honestly, if you are after a nice flashy room with a view and a big comfortable bed, then go for your life, but don't expect anything more from this hotel. It's going down as the worst hotel experience in my books.
- Official Description (provided by the hotel):
- Foto Hotel is a stylish design hotel at Kata Beach created from a deep passion for photography that will inspire and delight with striking modern design and cool contemporary interiors. Enter the monochrome world of our Kata hotel and relax at the rooftop Silhouette Pool and Playground with panoramic views over three stunning west coast beaches and savour the exotic flavours of Phuket at the poolside restaurant Tiffin Mama. Escape to the Bokeh Spa at this serene Phuket boutique hotel for a rejuvenating treatment and unwind in the supreme comfort of your private Hall with the latest technology gadgets and luxury amenities. Capture a unique view of the world at Foto Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Foto Hotel Phuket/Kata Beach