First of all, We love your hotel theme and decoration idea and We love The crews in restuarant.
But, Unfortunately, We were not happy with your POLICY fee charge that was ruined our vacation for the first impresstion.
My boyfriend ,who travel from the states his flight was cancelled due to the bad weather. We only had a 30 hrs to give you a notice and ask your team for help and organize this solution for us.
Only one reason your team (front deck) told us, NO HELP IS OUR POLICY. We need to pay 1 night for no show up. I was asking you "this is our fault" ? Do you ever think about our Life Safey ? Seem like your POLICY is important more than us. WE ARE PISSED OFF !!! Even,My boyfriend , he told your team. We plan to come back in this December and STAY with you. We tired to fix it but you guys are not in the same page with us. Still NO Help.
We dont understand at all . this is way you treat your guest like this. we were ok to pay but PLEASE give us a good reason or help us with any complimentary that made this situation was better.
I would love to give you a recommend to be flexible in the POLICY somehow and LISTEN your Customer for emergency case . Dont turn us down like this :(.
Sorry ,We wont come back to stay with you again.
- Also Known As:
- Foto Hotel Phuket/Kata Beach
- Official Description (provided by the hotel):
- foto Hotel is a modern design hotel offers 79 lifestyle comfortable rooms setting in tranquiller surrounding of Kata beach overlooking stunning sunset view. The hotel located on top view of Kata where one hour drive from Phuket International Airport and a 30 minute drive to Phuket town. foto hotel offers 2 room types, 50 Ozone Hall rooms and 29 Ocean Hall rooms.Ozone Hall is a normal view room while Ocean Hall is a partial ocean view room. The room is spacious with total living space of 46.5 square meters where a double bed or a King size bed can fit in comfortably. Private balcony with outdoor furniture extends your relaxing living with us. All rooms either have a bathtub inside or on the balcony. Guest under 6 year-old is not recommended due to hotel does not feature any children-friendly ... more less
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