First of all, We love your hotel theme and decoration idea and We love The crews in restuarant.
But, Unfortunately, We were not happy with your POLICY fee charge that was ruined our vacation for the first impresstion.
My boyfriend ,who travel from the states his flight was cancelled due to the bad weather. We only had a 30 hrs to give you a notice and ask your team for help and organize this solution for us.
Only one reason your team (front deck) told us, NO HELP IS OUR POLICY. We need to pay 1 night for no show up. I was asking you "this is our fault" ? Do you ever think about our Life Safey ? Seem like your POLICY is important more than us. WE ARE PISSED OFF !!! Even,My boyfriend , he told your team. We plan to come back in this December and STAY with you. We tired to fix it but you guys are not in the same page with us. Still NO Help.
We dont understand at all . this is way you treat your guest like this. we were ok to pay but PLEASE give us a good reason or help us with any complimentary that made this situation was better.
I would love to give you a recommend to be flexible in the POLICY somehow and LISTEN your Customer for emergency case . Dont turn us down like this :(.
Sorry ,We wont come back to stay with you again.
- Official Description (provided by the hotel):
- Foto Hotel is a stylish design hotel at Kata Beach created from a deep passion for photography that will inspire and delight with striking modern design and cool contemporary interiors. Enter the monochrome world of our Kata hotel and relax at the rooftop Silhouette Pool and Playground with panoramic views over three stunning west coast beaches and savour the exotic flavours of Phuket at the poolside restaurant Tiffin Mama. Escape to the Bokeh Spa at this serene Phuket boutique hotel for a rejuvenating treatment and unwind in the supreme comfort of your private Hall with the latest technology gadgets and luxury amenities. Capture a unique view of the world at Foto Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Foto Hotel Phuket/Kata Beach