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“Great Value and location” 4 of 5 stars
Review of Chanalai Garden Resort

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Chanalai Garden Resort
3.5 of 5 Hotel   |   247 Koktanode Road, Kata Beach, Phuket 83100, Thailand (Formerly Tropical Garden Resort)   |  
Hotel amenities
Ranked #45 of 55 Hotels in Kata Beach
Dubai, United Arab Emirates
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
“Great Value and location”
4 of 5 stars Reviewed August 31, 2013

My husband and I spent 10 days here and loved it! The beds are a little too firm for me, but hubby thought was perfect. The view was perfect looking out to beach and sunset was picture perfect. The small pool (still a nice size!) was never staffed for towels or bar service, just the larger pool.
We didn't opt for breakfast plan, as usually slept too late, but went one morning, didn't feel we were missing anything special. The breakfast next to beach at Kata Barbecue was better priced and literally right in the beach! The steps up from street level and then up to each floor could be difficult, but a couple of lifts are available.

Room Tip: We stayed in room 2208, any room on this floor or the two above it all have great view.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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273 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Stavanger, Norway
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 24, 2013

We stayed in this hotel for 5 days 4 nights and the first night was great, we slept well, it was quiet and the bed was firm and nice.
However, in the next few morning, at around 6am, we could hear moving of furnitures and shoutings outside our room. Later we realised they were the staffs cleaning rooms at 6am, moving the furnitures, we could hear them because the floor is not carpeted.

Besides the above, I have to say the room was big and nice, view was good, breakfast was excellent. Note that we had to climb a few flight of steps to our room, it may bring som difficulties for those who are less fit.

It was low season so we made use of the swimming pool instead of the sea.

To get to the airport, you have to book a taxi with the 'taxi mafia' which costs 1200 BAHT!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2013

I stayed at this hotel for a week in May with my adult son.... we thorougly enjoyed it.... the rooms were lovely Thai style with great verandahs overlooking the pool and on to beautiful Kata beach. This hotel is not modern and sterile... I wanted to have an experience of Thailand and this is what I found here - beautiful traditional Thai statues in lovely tropical gardens. The hotel staff were so friendly and nice and just did everything they could to help. Before I went to Thailand I looked on Trip Advisor at every hotel in the Kata / Karon Beach area and finally chose this one.... I was not disappointed it is a great value for money, hotel with beautiful gardens and sooo close to the beach - thoroughly recommended.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 10, 2013

We stayed in 2 hotels while we were in Kata. This one, and the Kata Palm which was more expensive. The location for this one (Tropical Garden) is excellent. You just walk across the road, through the shops and restaurant (which I thoroughly recommend for a drink at sunset, the burgers are real good value if you're sick of thai food already), and you're on the beach. The other hotels are a bit of a walk because there's only certain places that you can enter Kata Beach.

There are lots of stairs though since it is up a hill, so just beware when booking if you have limited mobility. Lots of Russians too, just so you know. Oh, and don't leave your luggage in the foyer when the Chinese tour buses are leaving because they will take your luggage with them to the airport! It happened to me and while it was very distressing, I realised very soon after it happened and the hotel reacted very quickly with one of the bell boys speeding after them and getting my luggage back. This was the 2nd time it happened apparently.

So, while the range of breakfast items were probably not as wide as other places, the taste and quality were really really good. There was plenty of food and it didn't run out which was great. The man who cooked the eggs was really smiley and friendly.

Down on the road and just right of the hotel there is a little fruit shop with gorgeous tropical fruit. Also there is a man there cooking banana pancakes which were just delicious.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 27, 2013

Although you may lose your way in the kaleidoscope of the lifts and the stairs, This hotel is on the backdrop of the hills has good beach views and the rooms are very comfortable. They don't have a spa right now, which is a disadvantage but have two pools one small and the other big, and is a spacious and an old property. Considering the room rates, it's definitely value for money.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, Gauteng, South Africa
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 15, 2013

we really had a great experience! the aircon was soooo cold and everything was clean and neat! Our room was amazing with one of the best views ( room 2401!).... we had such amazing flowers everywhere in and outside the room. The breakfast was also very good..nothing to complain about!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 11, 2013

Air con in first room i got was broken. Guy that came to fix it was rude and knew no english. He called reception from my room and then two more guys came to fix the air con and were just walking in and out of the room with the door open and it was now like 12:30am so i said can i get another room?? I was told to go to reception so did and then went to the next room, put my bags down and hopped in bed and it stunk! Went back to reception where he pretty much made out i was a pain in and that was my only option, so i dragged him to the room and made him smell it and he said he would give me another room because it really was that bad. Third room had a noise that was coming from out the front in the garden that sounded like a fog horn! I didn't want to go back and change rooms again so just had a crap sleep. I asked to change rooms the next day. A bell boy walked me to this room, he opened the door and there was half the ceiling missing, a bucket on the floor and a constant stream of water coming from the ceiling. He just smiled and i said are you joking and he replied oh we will fix it tomorrow... i said no i cant sleep with that constant dripping! He took me back to reception and i had to wait for them to find another room and 5th time lucky! My credit card was taken out of one of my rooms and didnt realise until check out and the manager did absolutely nothing to help. They have your money so that is all they care about. Poor hotel, poor customer service, poor english and worst travelling experience!

  • Stayed April 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chanalai Garden Resort

Address: 247 Koktanode Road, Kata Beach, Phuket 83100, Thailand (Formerly Tropical Garden Resort)
Location: Thailand > Phuket > Kata Beach
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#10 On the Beach Hotel in Kata Beach
#18 Spa Hotel in Kata Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Chanalai Garden Resort 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
Ideally located on the small peaceful beach town of Kata, the Tropical Resort Group offers the three elegant different hotel styles, depending on your budget and taste namely: Tropical Garden Resort overlooks the Andaman Sea and offers an environment that helps you escape your everyday cares.Tropical Garden Resort, a four-star sea view resort, located on the small hill over looking the Andaman Sea and a minute walk to the beach.Retreat your self with sea sun sand on tropical island of Phuket. Just one block from Kata Beach, the resorts easily access to the nearby shopping areas and natural tourist spots on the island. Only 25 mins to Phuket and Patong and 15 minutes away to Promthep Cape,the most spetecular sunset view point on the island.The resort is outstandlingly located on the lush tropical foliage hill side overlooking Andaman Sea and just 200 metres away to Kata beach.Varied choices of eateries shopping,diving shop,surfing shop and some tourist spots close by ... more   less 
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Also Known As:
Tropical Garden Hotel Kata Beach
Tropical Garden Kata
Tropical Garden Resort Phuket
Chanalai Garden Resort Phuket/Kata Beach

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