My wife and I fell victim to the wonders of website previews when we booked what initially seemed like the perfect room at the Ananda Cannacia Resort in Kata Beach, Phuket. We booked a Garden Villa Spa room, which from the website preview seemed to be the perfect place to relax and unwind whilst enjoying amazing views of Kata Beach from your own private spa. To our shock and horror, these rooms, whilst comfortable and reasonably well equipped, were actually underground, and the rooms had no view at all. Being underground, build into the side of the hill, meant that the rooms were dark, dingy, and always had an earthy and musty smell about them. With no form of natural lighting to speak of, my wife and I felt like we were locked away in a prison cell, it was the most claustrophobic experience I have ever encountered. We had booked for five nights, but knew that we could not stay in these rooms for any longer than we had to. We explained our concerns to the hotel staff, and I must say that they were quite understanding of our situation, and were most helpful in arranging for us to change rooms. The hotel was quite full so we were not able to move straight away, but we only had to endure two nights in the bunker, before we were transferred to a poolside room. These rooms are fabulous, and if we had of booked here to begin with we would have had no issues at all with this hotel. The other thing is that this pool side room, was actually cheaper than the room which we had originally booked.
The hotel itself is quite charming, and it does have stunning views of Kata Beach from the main pool area. We eventually did enjoy our stay at the Ananda Cannacia , once we escaped the prison cell.
The service and hospitality could also not be faulted. This is quite a nice hotel, but just beware of the Garden Villas, particularly those on the side of the hill.
Make sure you choose your room carefully. Avoid those rooms built underground, they are like a bunke...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.