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“Impressive place to stay” 4 of 5 stars
Review of Centara Kata Resort Phuket

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Centara Kata Resort Phuket
4.0 of 5 Resort   |   54 Ked Kwan Road, Kata Beach, Phuket 83100, Thailand (Formerly Jiva Resort & Spa)   |  
Hotel amenities
Ranked #17 of 55 Hotels in Kata Beach
4.0 of 5 stars 396 Reviews
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
“Impressive place to stay”
4 of 5 stars Reviewed April 19, 2014

The quality of this hotel is great. The food was impressive at both restaurants and the pools (2) were very clean. A great central spot to stay with shops and restaurants just outside the resort. The staff are friendly and helpful most of the time. Would definitely stay there again. It's a 5 minute walk to Kata Beach if you take the short cut.

Room Tip: If you want to be close to the pool, ask for a room on the ground level. Only trouble staying on upp...
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Centara Kata Resort Phuket, responded to this review, April 21, 2014
Dear Reviewer

Thank you very much for taking the time to share this nice review

I am delighted to hear that you enjoyed your stay and will pass on your kind comments to the team.

We hope we are able to welcome you back in the not too distant future

Kind regards

Regina Salzmann
General Manager
gmckt@chr.co.th
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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396 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
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English first
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 17, 2014

Our family of 4 and another family of 4 just spent 6 nights here.

Absolutely loved the gardens (even if they attracted the mozzies), they were very pretty and lush providing lots of privacy.
The pools were gorgeous and having 2 (3rd adults only) to choose from was great as we followed the shade.

Rooms are good value for money. Pity the 1 bedrooms were booked out as we would of preferred more space. Didnt sleep too well with the hard beds, but hard beds seem to be the norm for Thailand. Glasses and Cups seemed to be rinsed and not replaced with clean ones, as they were left wet and upturned when room cleaned.

Kids club could of been a bit better. Only opening at 10 and then closing at 12-1 to open again to 5. Not much organised activities and they found it boring and didnt really want to go which was fine as they came away eaten alive by mozzies.

Staff are friendly (especially the security guards) and very helpful at reception especially organising a taxi through the hotel (Thanks Nadia) to take us and our sick daughter to the hospital.

Best of all was the location. Quiet street but still with plenty of restaurants, shops, massages, pharmacy, 7Eleven and cheeky ;-) tuk tuk drivers. A great market around the corner. New shopping centre opening in a month next door will be good, especially the proposed coffee shop.

Overall we enjoyed our stay very much and were a bit sad to leave. Thank you Regina and Staff for making our 1st Phuket trip memorable... especially the fun we had during Songkran xx

Stayed April 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Centara Kata Resort Phuket, responded to this review, April 21, 2014
Dear Reviewer

Thank you very much for taking the time to share this review. I am delighted to hear that you enjoyed your stay and the fun activities over Songkran. I will certainly share your comments with my team.

I am noting your comments both regarding some issues with housekeeping and your comments about the kids club. I will personally look into this and work on acieving improvements in all areas. Thank you for bringing this to our attention.

We are looking forward to welcoming you back again

Kind regards

Regina Salzmann
General manager
gmckt@chr.co.th
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pattaya, Thailand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 14, 2014

We have stayed in Kata beach several times, compared to our last stay at the Matadee Resort which was the same price, this was a let down. Our room was on the top floor with no lifts, however room was OK. Pool was great when the slide was working, Had plenty of activities but never ran when scheduled, so our children were disappointed several times. The staff were friendly, however didn't care or want to help us when we asked for help, e.g.: my pool chair broke, didn't ask if I was ok and knocked over our drinks and then charged us for new drinks.

Room Tip: Ask for pool access room
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Centara Kata Resort Phuket, responded to this review, April 17, 2014
Dear Reviewer

Thank you very much for sharing this review. I am dissapointed to hear that we did not meet your expctations in certain areas. It is certainly something I will discuss with my team and fully agree with that we need to work on some improvements. I am not happy to read that activities were not on shedule, which should not have been the case an I would like to thank you for bringindg this to my attention. At this stage I am not really sure which activity you are referring to.

We do have activities which are handled in house with our own team. We also have activities sheduled by our Tour Operator with whom we are working hand in hand. We also have some activities like a free trial dive or "walk on water" which are provided by outside contractors, which sometimes is out of our hands. Either way the announced activities should be on time without exception.

Thank you very much again for brining this to my attention.

Kind regards
Regina Salzmann
General Manager
gmckt@chr.co.th
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
4 of 5 stars Reviewed April 13, 2014

My partner and I stayed at the Centara Kata Resort for 7 days in early April '14 and definitely enjoyed our time there. The location was absolutely perfect for us, lots of restaurants and stores just down the street and around the corner, as well as Kata Beach which is about a 15 minute walk, or the hotel provides a shuttle service a few times each morning. It is very much a family resort (it didn't bother us but if you are not looking to share your stay with kids then this isn't the right resort for you).

Highlights: The staff were all very friendly and happy to help. There were two happy hours a day at each restaurant at the resort. The pools (especially the Emerald) are beautiful. The Emerald pool has the most gorgeous mountain views! The swim up bar is a great feature, we were on our honeymoon and got great use out of it - maybe too much Sangsom and Coke for us though, whoops - The food cooked on order was amazing, especially the Thai food. The deluxe room is good, value for $$, nothing spectacular but you don't need anything more. They had a pool and ping pong table which we enjoyed using as well. The wifi coverage is pretty good, we paid extra to have access for our entire stay, worth the money. Overall the resort is well kept and very beautiful - felt like a little private piece of paradise.

Let downs: The pools close at 7pm for cleaning and is just a little too early for our liking as it is still very hot even when the sun is down. We ordered room service the first night there and the remains were left outside our door for two days (not nice). We were charged for a brief LOCAL call we made in our room, however the same number was free to call if you asked at the lobby (which we later realised - thought this was a bit tight). The food at the hotel restaurants are $$$ especially compared to down the street. They excelled with individual orders (we had lunch there a few times) but when it came to the buffets (breakfast and theme nights) it was very average for the price you pay.

Overall we had a very good stay, the negatives are minor in comparison to the positives. We would definitely stay here again.

A big thank you to all the staff at Centara Kata,
Alannah & Grant

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Centara Kata Resort Phuket, responded to this review, April 17, 2014
Dear Reviewer.

Thank you for taking the time to share this very objective review with us. I am delighted to hear that your enjoyed your stay and will pass on your kind comments to the team.

I am sorry to hear that soemthing went wrong with the local call and will investigate how this automatic charge happened. I will also review again the buffeet set up and am sorry they did not meet your expectations. This is certainly an area where we ust and can improve.

Thank you for bringing this to our attention.

Kind regards
Regina Salzmann
General Manager
gmckt@chr.co.th
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 1, 2014

From the time we checked in here the staff could not have been nicer. We were checked in sitting in reception with a welcome drink and hot towels which were very lovely. We had been on a ferry from Krabi and were a bit shattered. All check in details were looked after by a lovely staff member and then we were brought to our room. Room 4302 was a top floor ( 3 floors) no lifts. Good exercise. Room was lovely and very well furnished, but what let it down was the balcony furniture ,a bit grubby, cheap white resin. This did not fit in with the lovely furniture in the bedroom and indeed the lovely bathroom. We had a pool view room over the Emerald pool, which was lovely but very crammed with sunbeds, all very tight together. The Emerald pool was very packed with kids so we found the delightful "Spa Pool" adults only which was a joy. The breakfast was very good but the dining room had a "canteen style" feel to it. But a very good hotel, lovely grounds and very smiley staff.

Room Tip: 4302 was good room , any top floor with pool views but be warned there are no lifts.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Centara Kata Resort Phuket, responded to this review, April 2, 2014
Dear Reviewer

Thank you very much for sharing this nice review. I am delighted to hear hat you enjoyed your stay and will pass on your very kind comments to the team

Thank you also for the comment about the balcony furniture, which is something we are currently looking into replacing.

We hope to be able to welcome you back in the not to distant future

Kind regards
Regina Salzmann
General Manager
gmckt@chr.co.th
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2014

We stayed at Centara Kata for a couple of weeks in late March and were pleasantly surprised by the quality of this resort. The staff and service were excellent and we had a great outlook to the "Waves" pool from our ground floor room. The walk to both the northern and southern ends of Kata Beach wasn't too difficult (about 15 minutes) and we often walked to Karon Beach as well. We found it preferable to staying in Patong, which is only 500 THB by taxi or tuk tuk anyway if you feel the need to head up there.

Overall, we found the facilities and food to be great. We particularly enjoyed the peace and quiet at the spa pool - be sure to have a massage at the spa - ours were very memorable, for all the right reasons. Highly recommended.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Centara Kata Resort Phuket, responded to this review, April 2, 2014
Dear Reviewer

Thank you very much for taking the time to share this very nice review here. I am delighted to hear you enjoyed your stay and would like to thank you for your kind comments about the staff and the facilities, which I will share with the team

Thank you again and kind regards

Regina Salzmann
General Manager
gmckt@chr.co.th
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 30, 2014 via mobile

We just finished our 16 day stay and we loved it. Hotel breakfast was great and varied, room ( family suite 1 bedroom) was excellent, & spacious with a small cooking area and hot plate, plus a larger fridge not a bar fridge. Main pool and water slide and bar great for kids and parents too, plus a Baby pool for the little ones. The service is amazing. My only negatives are its starting to wear, and few things need a paint or update (i.e surface on water slide and spa lounges in main pool) didn't affect use though. A wonderful for family faction in a good area with easy access to shops and short walk to beach.

Stayed March 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Centara Kata Resort Phuket, responded to this review, March 31, 2014
Dear Reviewer

Thank you very much for taking the time to share this nice review. I am delighted to hear that you and your family enjoyed your stay and would like to thank you for recommending us as a family resort

I agree with you that the water slide and the jaccuzzi needs a coat of paint, which is something we have already arranged to be rectified in the coming month.

Thank you again and kind regards

Regina Salzmann
General Manager
gmckt@chr.co.th
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Kata Resort Phuket

Address: 54 Ked Kwan Road, Kata Beach, Phuket 83100, Thailand (Formerly Jiva Resort & Spa)
Location: Thailand > Phuket > Kata Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Kata Beach
#10 Family Hotel in Kata Beach
#12 Luxury Hotel in Kata Beach
#13 Romantic Hotel in Kata Beach
Price Range (Based on Average Rates): $
Hotel Class:4 star — Centara Kata Resort Phuket 4*
Number of rooms: 158
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Also Known As:
Centara Kata Resort Phuket Hotel Karon
Centara Kata Hotel
Centara Hotel Kata
Centara Kata Resort Phuket Kata Beach

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