We were a travelling party consisting of two families. Each family had a 8-9month old baby and a 4yo. I had a 14yo daughter with us as well. The staff were helpful, a cot was provided with each room, rooms overlooked the main pool, the waterslide was awesome, food was like any other hotel if not slightly better.
The location is great, I thought the kata beach markets were the best and we managed to visit a number of phuket's markets. Surprisingly, the kids club staff were the least smiliest but were still good at their jobs.
Aside from minor toilet clogging issues, the hotel was well maintained. WiFi was available from all corners of the resort. We ended up spending the other half of our holiday at sunwing karon which wasn't as good, and hence made this resort seem so much better.
I recommend this resort to families travellingwith young children.