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“The security (theft) is big problem for staying at this hotel” 2 of 5 stars
Review of Orchidacea Resort

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Orchidacea Resort
3.0 of 5 Resort   |   210 Knoktanod Rd, Kata Beach, Phuket 83100, Thailand   |  
Hotel amenities
Ranked #35 of 54 Hotels in Kata Beach
1 review
“The security (theft) is big problem for staying at this hotel”
2 of 5 stars Reviewed February 25, 2013

We had stayed there for six nights. The overall is ok: good view and 5-min to the beach.
But we lost one mobile: Sun. night around 8:00pm, a man in the hotel blue suit knocked the door, saying room cleaning.
He took away the rubbish bin and a towel and made two calls by using room fixed phone. Then after he left, no one came in then it was found my husband 'mobile was missing next morning!
Obviously that man stole that mobile. We reported to the reception on Mon morning, and reception said they were invesgating. However after one day and night, no any progress . We checked again and again with the reception for update , same answer: under investigation .

I really doubted if the hotel had done any investigation!?

Tue morning at last we met the security manager, who said they saw some guy in video recording but nor sure. I asked why he did not ask my hub to identify that suspect? He said they have procedure blah blah....

He even said that guy looked like a Chiese even my husband confirmed that guy is darker and like a local!

Any guests staying there please should be alerted your belongings might be taken away by room services or "so called" room sevices.

- probably a theft in the hotel suit, but you will not know as the hotel does not help!

What does the video camara record?
Why did the hotel call police for help?
Why did they ask us to identify that guy on recording ?
What should a guest to do after lossing belongings at hotel?
Can we trust the room services then?

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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235 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • Turkish first
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English first
Romford England
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 25, 2013

We were promised a QUIET high-level room for our Superior booking for 10 nights ...... Whilst the 1st room quality was acceptable (not great) {Blocks 3 and 4}, these are next to a very steep hill which is used extensively by local traffic ------ so from 6.30am until late we were subjected to Mopeds & various vehicles struggling at full throttle to get up the hill....... totally unbearable noise.
We were moved after 3 nights to a certainly quieter Room near the Pool. I'd decribe the room quality as similar to a very average Budget USA Motel room ........ nothing like the Superior rating, and nothing like our rooms for the previous 2 years we had enjoyed via the same Agent but at different Thailand resorts. OUR RATING ..... If you want a Quiet relaxing Resort - Do not go to Kata or even most of Phuket TRY Koh Samui or Krabi which are much much Better..... AND choose a better quality Hotel than the Orchidacea

Room Tip: Try to get a very high room in the newest Blocks - these are away from the very noisy & busy 2 r...
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 17, 2013

Very Nice location - convinient close to both Kata Beach and Kata Noi Beach, It's just a matter of turning left or right, when leaving for the beach. - You can get clean towels every day in reception for the beach. - Staff is always smiling and very serviceoriented. - Thail Oil massage at the hotel is just a "must try", and you are spoiled by the "girls". - You need to be in good shape, since there is no lift. - Therefore it's staircases all the way up, depening how high your room is located. - Cleaning very good, and if you leave in your key, when leaving the room in the morning, it has been cleaned when returning in afternoon. We are planning to return bringing our kids, in-laws and grandchildren.

Room Tip: The higher floor (deluxe room) - the better sea/beach view - But also more steps..../Staircase. Boo...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 16, 2013

Very friendly staff, but they couldnt speak english very well, so was a litte bit difficult to get directions. The rooms have awesome views fot kata beach, but isnt so confortable because of the size. The bed arent so big, but is enough and the bathrooms are clean. The pool, gym and spa are very good as well. The location is excellent, its 5 min by walking for kata beach and is close of tuk tuk stops. Good restaurants and souvenir stores around the hotel area.

Room Tip: Dont choose standart rooms, they have a very bad view and is very small
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haslev, Denmark
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 2, 2013

Having travelled in Thailand for 2 weeks (Singapore, Bantak, Chiang Mai, Khao Lak and Khao Sok) we finished our 3 weeks' trip with 5 nights at this hotel at Kata Beach. The hotel was really nice, the room (deluxe with seaview) super with a big balcony and a fantastick view to Kata Bay and the surroundings. The staff was great, the breakfast ok (not more than that), the pool nice.
But Phuket.... we will never come back! Too many people, too many cars, too much traffic. We didn't enjoy walking at the main street at all. Too much hussle and bussle. You couldn't go there without being contacted by sellers, taylors etc. and if you wanted to cross the road... it could take forever due to the many cars and scooters.
Sitting on the balcony relaxing, reading and looking at the beach - we thought: ok, they say Kata Beach is the quiet beach compared to Karon and Patong.... well, if this is correct, then we would hate to see Patong and Karon. Every evening one of the discos nearby started up the music, some of it ok, but a lot of it not so ok - luckily they stopped at midnight. Heard from a friend staying at Karon beach that we were lucky. They had to listen to the discos nearby until 4 in the morning.
And we are very sorry to say... the Russians have invaded Phuket too. Hopefully some day they too will learn how to behave when travelling. So far they haven't!
But Phuket... never again - at least not at this side (Kata, Karon, Patong).

Room Tip: High up if you don't mind the stairs - to get the most wonderful view!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Top Contributor
222 reviews 222 reviews
26 hotel reviews
Reviews in 87 cities Reviews in 87 cities
175 helpful votes 175 helpful votes
4 of 5 stars Reviewed January 1, 2013

the orchidacea is a well organized resort a little up in the higher region of the coastline of south phuket directly between the beachrs kata and kata noi. we reached them by feet during 15 minutes. kata noi is the nicer one of these two beaches, specially the south end of the beach, because theres a very funny beachbar in a perfect location to overview the rest of kata noi.
the resort has a clean swimmingpool with a bar and a restaurant, which is very good.
the romms are realy big with a balcony and the view moves up to kata beach. the panorama windows reaches from the cealing down to the bottom and we loved the view out of our well climatisised room, because the near surrounding was a tropical garden with a real nice and old vegetation.the bathroom was also big in a modern style and very clean.
included of the room rate is a very nice breakfast buffet in the restaurant.
the staff is very routinised and friendly and does its best to fullfill our wishes.
a small coast village is very close to the orchdacea resort. there are many souvenir shops, travel agencies, massage salons and restaurants in different price level and quality, but a big part of the village constuction is orientated for the mass tourism, which we saw in every corner of phuket.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 27, 2012

Stayed at this resort for 5 days in mid-November. Great experience, staff were friendly and helpful. Yes, its on a hill, but without it you wouldn't get the great views from the rooms. The location is great, at one corner of the beach, just a 5 minute walk to the shops and the beach. Only slight downside is the amount of Russians staying here, not the friendliest bunch, but didn't really affect my stay in anyway.

Room Tip: Room 624 had a great view over Kata Beach.
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Orchidacea Resort

Address: 210 Knoktanod Rd, Kata Beach, Phuket 83100, Thailand
Location: Thailand > Phuket > Kata Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#12 Top resorts Hotel in Kata Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Orchidacea Resort 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Orchidacea Hotel Kathu
Orchidacea Hotel Kata
Orchidacea Resort Kata
Orchidacea Resort Phuket/Kata Beach

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