We had stayed there for six nights. The overall is ok: good view and 5-min to the beach.
But we lost one mobile: Sun. night around 8:00pm, a man in the hotel blue suit knocked the door, saying room cleaning.
He took away the rubbish bin and a towel and made two calls by using room fixed phone. Then after he left, no one came in then it was found my husband 'mobile was missing next morning!
Obviously that man stole that mobile. We reported to the reception on Mon morning, and reception said they were invesgating. However after one day and night, no any progress . We checked again and again with the reception for update , same answer: under investigation .
I really doubted if the hotel had done any investigation!?
Tue morning at last we met the security manager, who said they saw some guy in video recording but nor sure. I asked why he did not ask my hub to identify that suspect? He said they have procedure blah blah....
He even said that guy looked like a Chiese even my husband confirmed that guy is darker and like a local!
Any guests staying there please should be alerted your belongings might be taken away by room services or "so called" room sevices.
- probably a theft in the hotel suit, but you will not know as the hotel does not help!
What does the video camara record?
Why did the hotel call police for help?
Why did they ask us to identify that guy on recording ?
What should a guest to do after lossing belongings at hotel?
Can we trust the room services then?
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- Also Known As:
- Orchidacea Hotel Kathu
- Orchidacea Hotel Kata
- Orchidacea Resort Kata
- Orchidacea Resort Phuket/Kata Beach