We just spent 4 nights in this hotel. We booked by email and they always replied fast.
Make sure you have some indications for the location as staff at the taxi counter at the airport did not know where it was. It is just opposite the Green drinking water company and close to the Kata Beach center hotel.
We booked a Superior queen room but I found it was quite small. The balcony was not useful as we could hardly step on it. The rooms and the hotel were clean and the housekeeping cleaned our room and provided towels and free water bottles every day.
The swimming pool is small but enough to enjoy cool water after a hot day. We can hear some noise from the big street close by but it was not very annoying.
Our shower barely dribbled so I told it to the young man at the reception. He said it was normal as we were on the top floor (4th).. I thought he did not care and we would have to fight for a shower during our stay but when we came back in the afternoon, we saw someone else (the manager?) who said someone was coming to fix it. Indeed everything was working after that. This man always asked us if we were fine, if we enjoyed our holidays and if we needed information.
Breakfats was ok, cereals, toasts and industrial croissants, fruits, and some vegetable.
The location is not bad, close to many shops, tour agencies, scooter rentals, 7/11 and many restaurants and massage places. It takes around 10 minutes to go to Kata Beach by the shortest way - a stinky canal/drain.
I would recommend this hotel. Friendly staff, clean and good location.
Ask a room on ground floo if anyor first floor as many stairs to climb
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.