I have been to Phuket many, many times and this is the first time I have stayed at Capannina Inn. To be honest, my intention this trip was not to stay at Capannina Inn rather than a different hotel that I knew of, but since I misplaced the contact data for the other hotel I decided to reserve at Capannina Inn instead. After all, I had eaten at Capannina restaurant many, many times and it was excellent so I figured their inn must also be of very high quality. I was wrong.
Capannina Inn is located in a new area of Kata beach known as Kata Beach Center. The area is quiet and mainly residential, but easily accessible to outside areas. To be fair, Capannina Inn staff are very friendly and helpful, but there is only so much they could do when the facilities were poor.
We reserved a superior room with an extra bed for our 9-year old. Upon arrival the room we requested was not ready so we had to sleep in two different rooms. The next day when they did install the extra bed, it was little more than a folding cot which was very uncomfortable to sleep on. The second day we were there the cable TV went out and we had to wait until the next evening before it was repaired. When the cable did go out we tried using the room phone to contact the reception, but the telephones were out of order in all rooms.
Worst of all was the water. The water for the entire three days we were there was yellow. Very yellow. We brought this to the attention of the local staff, but there was nothing they could do that solved the issue. So, make sure you have plenty of bottled water to brush your teeth with!
The room price includes breakfast, but breakfast is little more than a pastry roll with juice. There is no real cooked breakfast least of all with bacon and eggs. You will probably end up having to go for a better and more satisfying breakfast at a nearby restaurant.
And the price. Capannina Inn is highly overpriced. Room quality is no better than at any of the other surrounding inns, but Capannina Inn's prices are almost double. At Cappanina Inn we paid a discounted rate of about $65 per night, but after leaving because on the 3rd day we could no longer tolerate such a substandard experience, we went next door and got a nicer, bigger room at a hotel which offered a great breakfast, free spa and jacuzzi and a real second bed for our child at a non-discounted rate nearly 50% less than what we were paying at Capannina Inn.
Mario, kudos for having such a great restaurant, but shame on you for such a terrible inn. Perhaps you are too busy to manage it correctly.
Great Tip: Avoid Capannina Inn and Stay Anyplace Else!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.