I can't believe that this is one of the highest ranked hotels in Phuket. Very fishy as we hated it and here's why.
We checked in and had to pay the whole bill in advance, what's up with that?
We were pressured to choose a breakfast and time to be delivered at the check in, I finally had to tell the pushy guy "How do I know what I want and when I want to eat it, tomorrow?"
We went to the room in a golf cart and could not hear anything over the screaming feed back from the drivers radios. I felt lucky just to get away from the staff. There was a storm and a tree banging up against our room they said they would move us. I got the golf cart driver to help me tie it to the fence, thanks Mimi that was nice of you and they sawed it down the next day.
Woke up in the am and realized that our neighbors were looking at us in our pool, no wall on one side of our room. (I asked for a very private room) Went to breakfast and it was a buffet, it was just fine but I would not give it 3 stars... Another thing that was pointed out that the other hotels in the area are not allowed to use the Shore restaurant. Who would want to anyway? It is a buffet at Breakfast, Lunch and Dinner. A 5 star hotel should have a good restaurant, not a buffet... Check the bowl of scrambled eggs by the omelet station, greasy and not fresh.
The other Katahani hotels look like a better value.
The room does have a commanding view of the sea and the fact that they don't allow children are it's only good points.
The room is appointed with exceedingly cheap pressed particle board furniture. Grandmas pedestal sink and tub. Awkward layout of the room, appears was finished in a rush and there is nothing redeeming in the room outside of the view. Even the soap is cheap and the shampoo refilled canisters. The pool has a creepy seating area in it that makes no sense. The cabinets for clothes were made of plywood painted off white. The bleached wood floors covered with black marks. Seriously I could not wait to get out of there. An architects nightmare. I thought I was in the twilight zone...
We went to the spa and would rate it as a 3, not Wat Po trained staff in there...
The golf cart transport is spotty, sometimes waiting a long time and ending up walking. I'd hate to see it when the place is busy. I will say that the golf cart drivers were really nice and the security guards very professional and made you smile.
It's sad that they built such a cheap 2 star hotel there on such a nice beach.
Ever sadder that people think it is nice, and that they are ranked so high in TA, I feel Hood winked by the reviews. I would never stay there again and I would put a value price on the room at 200.00 a night tops. I have learned my lesson and I will now only read the reviews of TA people that have no less than 20 reviews.
Walking around the property you'll see all the pipes and drainage ditches. Out the front door you must walk past a derelict buildings in dreaded disrepair and the back side of a restaurant where we were stunned by the bags of trash and smell.
The generator runs now and again and I liken it to a hovercraft about to make a departure, very loud to say the least.
Another thing I'd like to say is that we never met the manager of the hotel. Not a peep and in 4 days this kind of boutique situation the manager should be everywhere, omnipresent. I hope you Mr. manager don't try to reply to my issues because I don't care. Nor will anyone believe your excuses. Go to Hotel management school and upgrade the property. A 5 star hotel is an experience and a wonderful thing. Staying in your hotel is depressing.
Don't take the trip to Phuket town, you are dropped from the bus in front of another hawker station where they then take you to the night market in another taxi. I wish this was clear we wasted half a day in the traffic for nothing. The driver took us into a HUGE traffic jam to make a stop at the mall and no one wanted to go to the mall. Should I mention he was picking acne on his head the whole way? Probably not but it happened.
Lastly, we found a quaint wonderful hotel on the other bank of the beach. Wonderful staff and really good food, check out Ma Tri's. We wished we stay'd there... We had dinner there every night.
Stay at Ma Tri's where you'll save some money and have a much better room...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Kindly allow me to reply in order for readers to gain an accurate impression of the property as Trip adviser permits a fair perspective with responses from each side. Readers will be pleased note that in contrast your claim, our track record shows a substantial number of well-travelled guests thoroughly enjoyed their stay including the services, facilities and restaurant. More to this point, thank you for greatly endorsing our villa’s “commanding sea view” and praising our associates from the bell hops to security. We also appreciate your stated gratitude for the resort’s privacy which is afforded by a design exclusively for adults.
Nonetheless, we regret that our resort did not meet your overall expectation. In part, this could be attributed to our not having been confronted about your concerns while here during the course of your four days. As quality service remains our utmost priority, we are pleased to address all guest feedback. I am always available upon request throughout the property to rectify any issue. I am as well every morning at The Harbor during breakfast as well often in the lobby; however I do apologize if I haven’t met you during your stay. Furthermore in your case, I have been informed when the duty manager approached you to apologize regarding your complaint of the Shuttle service you refused to speak with her and walked away. The following morning, prior to your checkout time I attempted to make contact although you had unfortunately departed earlier than planned. Regarding your trip outside and other dissatisfactions expressed, please allow us to clarify a few points in order to correct the inaccuracies:
1. As a point of fact, guests are welcome to be billed either upon check-in or check-out as they prefer.
2. You note that our restaurant serves buffets (not a la carte) for lunch & dinner which simply is not the case.
Even for breakfast we provide a la carte with the special of the day, additional to our buffet. As well we do offer breakfast in Villa.
3. While apparently you expected a tour, our “Shuttle Service” is provided merely as transport.
4. Complimentary & Private In-Villa Breakfast isn’t a requirement; it is optional as implied by the prose “Stay as you Wish” mentioned on the form and by the resort host along with our website.
The Shore prides itself on personalized experiences for guest. We apologize however, that you did not understand the “Stay as you Wish” concept which has been well-received for guests to choose: the type of pillow, fruit, room setup, and other amenities. To clarify, breakfast selections may be chosen during either the evening or upon dining and can be delivered in-villa or seated at the Harbor Restaurant according to your preference.
I am glad nonetheless that our gardeners were able to satisfying your concern about the tree by promptly removing it from outside your villa. (As a side note, The Shore aims to increase its number of trees each year and therefore we’ve sprouted a tree elsewhere to indemnify it.)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.