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“Room with natural sunlight and great staff” 4 of 5 stars
Review of Phuket Chaba Hotel

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Phuket Chaba Hotel
3.0 of 5 Hotel   |   98/13-17, Kata Road, Kata Beach, Phuket 83100, Thailand (Formerly Chaba Hotel)   |  
Hotel amenities
Ranked #21 of 54 Hotels in Kata Beach
London, United Kingdom
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Room with natural sunlight and great staff”
4 of 5 stars Reviewed February 16, 2013

We stayed at Chaba for 3 nights in February and wish we had stayed for longer! The hotel is clean and we had plenty of space in our room with lots of natural sunlight which seems pretty rare in Phuket hotels (we stayed at 4 different hotels during our trip). There was a clean pool with sun beds for those not wanting to walk down to Kata beach. Kata beach is about 10 minutes walk from the hotel but be warned you will have to walk pass some unpleasant sewers (nothing to do with the hotel but just where the path is located!)

Breakfast was quite good with a mixture of both hot and cold food. We also tried their bbq buffet which I think happens once a week and the food was good.

The staff at Chaba goes the extra mile to make you feel welcomed. Not only did they book tours for us but also gave us lifts to kata noi beach and when we moved to the next hotel, they drove us there!

The location is convenient with shops and restaurants nearby but also alway from the main roads which makes it all in all a comfortable stay.

Rather than venturing out to the main strip to eat, we found a little gem nearby that did good food at amazing prices, Racha Guesthouse. When you come out of Chaba hotel, take a right towards the roundabout and then take a left. Keep walking for a few minutes and you will find this place.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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203 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Traralgon, Australia
Level Contributor
301 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
3 of 5 stars Reviewed February 13, 2013

We spent our last four nights here of our 18 day relazing break in Phuket . The hotel has been there awhile but seems well maintained , clean & tidy. There is no elevator which could be a problem for some travellers. The pool area is set in quite a nice garden setting and is nice and peacefull. It is a good spot for families with young children who really were enjoying that area. Just near the pool there is a drink and snack bar and a little further away a billiards room and next to it a lounge area with a big screen which seemed always to be playing sport of some kind. Check in was good and a young lad there took our two suitcases and backpacks and in one go took the lot up the three flights of stairs to our room. He got the nickname MUSCLES STRAIGHT AWAY. Breakfast was just ok and they had a little trouble getting the difference between soft and hard boiled eggs right. The first night the shower head came off and hit me on the head and when we took it down to reception they thought that was very funny and because they were so nice we all had a laugh about it and thereafter whenever I went near reception they held their head and asked if my shower was ok last night and had a great laugh, all good fun, anyhow by the time we got back from dinner the shower was fixed, good service. Hotel is in a good spot near plenty of restaurants, shops and walking distance to both Kata & Karon beach. For the price it is good value.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed February 11, 2013

First off, I emailed them two days before that we will be arriving at 11:30 P.M at the hotel and of course they did not reply my email. Lo and behold, as I've guessed, the room that I requested 4 months ago in October, 10% deposit paid and when we got there somebody was still occupying our room so I was placed in a temporary room, mind you I was tired and haven't slept.

Without feeling of guilt, they called me and told me that I needed to get out of the temporary room by 12 noon because somebody else is going to occupy the room and I CAN"T GET INTO MY ROOM RIGHT AWAY UNTIL 2 P.M! THE ROOM WHICH I BOOKED IN OCTOBER 2012!!!!!! So I had to wait two hours in which I wanted to sleep. THEY SIMPLY SAID WHY DON'T YOU GO SOMEWHERE ELSE AND COME BACK AT 2 while they should rush cleaning my room as soon as possible so I can get into the room. Luckily I rented a car for the whole duration of the stay.

The bungalow that I rented was at the back near a brackish water, an old building, the bedroom had A.C but the living room didn't. So I need to open the bedroom door to let the cold air into the bedroom. The room was fine but the window by the bathtub was full of feces from maybe geckos, rats, or God knows what that never been cleaned in I don't know how many donkey years.

Luckily the bungalow beside us was under construction so it remained empty for the duration of our stay. But if it was filled, good luck sleeping because the wall was so thin that you can hear everything from people talking to moving around. I would not stay at the bungalow again. The only thing that was good was the t.v, it had tons of cable channels and a nice Sharp Aquos flat screen. While the handyman was fixing the bungalow next door, he smoked, and you can smell the smoke coming in through my room and IT WAS A NON SMOKING BUNGALOW!

On the third day the A.C stopped blowing cold air and they fixed that. The fifth day, the electricity went out for 3 hours plus lucky we had a car and didn't have to stay in the sauna for 3 hours plus. THEY DID NOT HAVE A BACK UP GENERATOR WHICH THEY MUST HAVE IN THE FIRST PLACE.

Along the perimeter of the hotel just outside the entrance, there were trash, empty bottles, foam cups, foam plates, papers that weren't picked up since the day we got there. Mind you , we stayed there for 13 days!

I would not stay at Chaba again. If you stay at the newer rooms, don't stay at the room overlooking the road/above the restaurant, because in the evening they had a live band from the restaurant below the room and the restaurant next door until 10 p.m, so you will enjoy the loud live singing until 10 p.m from both downstairs and next door.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa Mesa, California
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed February 9, 2013

With all the places I went in 2.5 weeks in Thailand this is my worst (and only) bad review and I think completely overrated on Trip Advisor for $.

1st off after I made reservations for a superior room with pool view 7 months in advance, after check in they sent me to a deluxe room with partial views of a bush. After I complained they put me in a superior room with sort of a view of the hot tub. Sorry but that is not "pool view" of the normal pool you have and show pictures on your website.

2nd the customer service was horrible. They didnt offer much advice about anything in the area or make us feel like home.

TIP: Want a shuttle to Phuket and ferry to go to Ao Nang - them 900 baht. Or walked down the street to the right and get it for 600 baht.

Room Tip: Double check your reservation with room types during check in they may not match.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 6, 2013

Me and my fiance stayed here for 6 nights mid Jan - We spent a lot of time researching hotels and used trip advisor for all of them so thought i should share our thoughts on our stay at the Chaba. It is very clean hotel with friendly/helpful staff and lovely pool area. The rooms & bathroom were a little smaller than we had expected from the pictures but it was spotless and quite modern. The bed is comfortable.
The breakfast is very good and there is good choice of hot food including eggs to order. fresh fruit and toast/pastries.
The only negative i have to comment on is there is no hairdrier in the rooms and you have to borrow it daily from reception ( a little annoying when you forget and its 3 flights of stairs to reception). Also the shower temperature was either boiling hot of freezing however this seemed to be a problem in most hotels we stayed in around thailand.
The location of the hotels was great about 10 minute walk to Karon beach (which is lovely and worth spending a day there). There is option to walk down alley by sewer but you can cut this out and go round the road and it only about 2 minutes more.
There are lots of bars/shops and restaurants within walking distance to Chaba but it is quiet enough to get decent sleep.
We also had a day trip to Tachai island which i would highly recommend paradise island.
Overall we had a great stay at CHaba hotel and really enjoyed staying in Kata for 6 days. I would recommend to anyone looking for above average, reasonable, clean hotel in a nice area of phuket.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed January 29, 2013

I was due to stay at the Chaba Hotel, Kata beach in January 2013.
We arrived at the Chaba hotel, and alarm bells immediately rang when we were informed that we would have a certain room for the first few nights, and then change room for the remainder of our stay. We booked a deluxe room with pool view some 6 months earlier, and had been in regular contact with Chaba confirming the booking, and organising an airport pick up. At no point was there a mention of rooms being unavailable. We really didnt want the hassle of packing up and moving mid stay.

We decided to view the room on offer, and immediately turned it down. There was no pool view that we were paying for, the bathroom was small & generally the room wasn’t what we expected.
Reception then offered us another room, again there was no pool view, but overall the room was slightly better. Still we weren’t happy with the room, or the hotel in general and decided to cancel the booking and try elsewhere. We informed reception and they were fine with this. They allowed us to use their internet, and made phone calls to another hotel that we were keen on. They helped us secure a room and within 30mins of arrival at Chaba, we were collected by staff from our new hotel.

Personally, I wouldn’t recommend Chaba hotel as it didn’t suit us. However, the way the staff dealt with our complaint was first class, they couldn’t have been more helpful and understanding.

Room Tip: Book early, email hotel to confirm they have the room you have booked!
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 24, 2013

This is a good place to get a little away from the action in Phuket. Still you are close to everything.

Staff is very friendly and helpfull and the athmosphere is great.

They serve great food too at good prices.

Very good place for families.

We staude in a superiour room.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phuket Chaba Hotel

Address: 98/13-17, Kata Road, Kata Beach, Phuket 83100, Thailand (Formerly Chaba Hotel)
Location: Thailand > Phuket > Kata Beach
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#19 Romantic Hotel in Kata Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Phuket Chaba Hotel 3*
Number of rooms: 48
Reservation Options:
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Also Known As:
Phuket Chaba Hotel Kata Beach

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