Not knowing that the experience would spoil the entire trip, we headed there for dinner as we were given complimentary dinner by the hotel ( Sugar Palm Hillside)
We were greeted by RUDE service staff whom shouted at us, DRINKS are not included ( repeated for 3-4 times) and refuse to give us the drink menu until we say, yes, we know, we will PAY. The wrong food was serve and the service crew INSISTED that it was our fault and says that HOTEL inform them wrongly and its not their fault and we just have to eat it.
Knowing that the food was gonna be bad, we order additional add-ons such as the BBQ fish ( 480 Baht & 2 Kebab that cost 180 Baht each)..We waited for 30 mins..the boys finish their beer & 2 stick of cigarettes and we finish the food , dessert and drinks and there was still no sight of the BBQ food . However, others whom have order their food after us has already been served.
Thus, we call for bill and when they charge us for the BBQ food, we ask them where is our food? She shouted at us saying, we ONLY ORDER FOR 5 MINS,....BBQ food need 15 mins to cook and we must pay. They are definitely lying with their eyes WIDE Open! How is it possible to finish our dinner within 5 mins?? And we ask for the restaurant manager name, she say she is the one and she will not give us the name as WE ARE AT FAULT when she is the one SHOUTING and LYING!
We pay for the bill, a total of 1235 Baht and left, we were so angry and upset that we rather pay and did not want to wait for the food.
Terrible experience. Please spread the words around.. DO NOT GO TO THIS RESTAURANT IF YOU DO NOT WANT TO SPOIL YOUR PHUKET TRIP!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.