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“Very relaxing.” 5 of 5 stars
Review of Avista Phuket Resort & Spa

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Avista Phuket Resort & Spa
4.5 of 5 Hotel   |   4 / 1, 4 Leam Sai Road | Karon District, Amphur Muang, Kata Beach, Phuket 83100, Thailand   |  
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Hotel amenities
Special Deal
Free WiFi + Breakfast
Ranked #6 of 54 Hotels in Kata Beach
Certificate of Excellence 2014
Sunshine Coast, Australia
1 review
1 helpful vote 1 helpful vote
“Very relaxing.”
5 of 5 stars Reviewed March 14, 2013

Our 10 night stay in one of the top floor club rooms was awesome. We were fortunate enough to score a room that had views over the pool, resort, surrounding mountains and the beaches of course. Every single staff member was friendly, courteous and helpful attending to any inquiry or request as best they could. The complimentary shuttle is fantastic and will take you return to Patong shopping district twice daily. The buffet breakfast is also top notch and was the perfect way to start each day. When we return to Phuket, we will be returning to this resort!!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Avista Phuket Resort & Spa, responded to this review, March 23, 2013
Dear 101100,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination and we are extremely delighted to know that we met your expectations. We would like to thank you for sharing your memorable experience with others. Your positive comments about the hotel facilities will motivate us in delivering services to our best.
We thank you for sharing your feedback with all and we look forward to welcoming you back to our resort!
Warm Regards,

Management
Avista, Phuket
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1,646 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (360)
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Coventry
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 14, 2013

The Hotel is lovely, I have been to thailand a few times and everytimei have been to phuket i have absolutley hated it but we thought we would try Kata for a few days as we had not been before. The area surrounding the hotel is horrible and there is not alot to do. I wouldnt go there again, on the plus side, the resort made this not so bad - the staff were lovely, complimentary singa everyday. The only negative was that our room sometimes smelt of sewage!!!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Avista Phuket Resort & Spa, responded to this review, March 23, 2013
Dear Gemma W,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. We would like to assure you that we have shared your feedback regarding the smell with our Executive Housekeeper and Chief Engineering who has initiated corrective actions.
We value your feedback and it’s our endeavor to better our product and services with each passing year.
We look forward to welcoming you back again at the resort!

Warm Regards,
Management,
Avista, Phuket
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

We stayed in the Karon suite having taken advantage of the trip advisor 50% off offer. The room was fantastic and the rest of the hotel was equally as impressive. The staff were really friendly and helpful, the pools were really nice and the restaurant served good food. As some have mentioned on here it is a very steep walk up the hotel however it isn't a long walk to town and there are plenty of taxis for those unable to make out up. Highly recommended. I would definitely recommend the suites, if not ask for a pool facing room.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Avista Phuket Resort & Spa, responded to this review, March 23, 2013
Dear adelondon79
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!

We thank you for giving us an opportunity to serve you. We are pleased to note that you had a memorable stay with us and enjoyed the resort facilities. It is indeed feedbacks such as yours which motivate us in delivering services to our best. Your words of appreciation have been shared with our team.
Once again thank you for your compliment as my team and I stay committed to deliver to our guests’ satisfaction.
We look forward to welcome you again in the near future.

Warm Regards,
Management,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 8, 2013

I was very disappointed with Avista Resort and Hotel arrangement today!! when we arrived to your hotel at around 1:00pm on 7 Mar 2013. The front desk told me there are no room for me and they haven't received my reservation and confirmation at all. My reservation is made via their official website with trip advisor promo code. I and my wife would like to spend our honeymoon and supposed to have happy memory in Avista Hotel. Now she had a very poor experience about it. How can a five star hotel allow such mistake occur? The hotel have reconfirm my reservation 4 days ago before departure. I don't mind if they can arrange the same grade hotel room for me in other hotel, but the check-in counter staff only proposed that i can re-booking another hotel available through Agoda! how ridiculous it is! They have no intention to take the responsibility at all. At the end, i spend few hours to find another undesirable hotel and pay extra 30% more for such a urgent incident.

Room Tip: better not to book it.
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Avista Phuket Resort & Spa, responded to this review, March 14, 2013
Dear Dominic M,

Sawasdee Krab,
Greetings from Avista Phuket Resort and Spa!!

We regret the inconvenience caused to you regarding your booking in our resort and would like to apologize for the same. On investigation we found that due to a temporary fault in our brand website mail server, the booking did not get registered in our systems. The fault has been corrected since then but as we were fully booked on the same day , we could not accommodate you in our resort. Our Front Office Manager did meet you, apologized and had offered alternative accommodation in two similar hotels which you had refused. To help you to choose a hotel of your own choice she did suggest you online travel agents and also hosted a complimentary lunch for you.
Your feedback has given us valuable insights in to our reservation system which will definitely help us in delivering better service standards. We have failed to deliver the true Avista holiday experience to you and our revenue manager has sent you an apology mail with an exciting offer so that we may get another chance to serve you better.

Warm Regards,
Management,
Avista, Phuket.
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melbourne
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 2, 2013

I got married in Kata beach in February 2013, me and my wife wanted to sort out accommodation for our close relatives and friends in a way that we all stay in the same place. We booked our accommodation at Avista resort in Kata beach. we decided to book this hotel just because we read a lot of good reviews about it on tripadviser. For sure we made the best decision and all of us loved it. It is a fantastic place, very good hotel with attentive and polite staff, nice pool and it is close to the shopping area and beach. It does have a uphill walk but its not as bad as some say in their reviews. Negative points: internet is very slow and drops out a lot, taxi drives outside rip you off but thats the case in all the areas in Phuket.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Avista Phuket Resort & Spa, responded to this review, March 9, 2013
Dear Pejmanzar,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
We thank you for giving us an opportunity to serve you. We are pleased to note that you had a memorable stay with us and enjoyed the resort facilities. It is indeed feedbacks such as yours which motivate us in delivering services to our best. Your words of appreciation have been shared with our team. We would like to assure you that we have shared your feedback regarding the Wi-Fi with the service provider, who has initiated corrective action.
We look forward to welcome you again in the near future.

Warm Regards,
Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SA, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 1, 2013

My husband and I stayed at this hotel for our honeymoon in November and we loved it! We booked this hotel through expedia along with our flights and everything worked out fine. We chose to use a taxi service that we found just at the exit doors of the airport - definately not recommended! Apart from the fact that the driver was going so fast and wouldnt slow down when we asked him to, he dropped us off at the hotel next door to Avista and sped off. We walked further up the hill to Avista and the staff were so welcoming and gave us a cold towel and delicious welcome drink and a seat in their beautiful lobby whilst we waited for them to check us in. The rooms were perfect and airconditioning was wonderful particularly after a hot day out shopping! The staff even remembered that we were on our honeymoon and left a beautiful arrangement of towels and flowers on our bed. The pool and pool bar was all that we had hoped however sometimes it was a little difficult to get a seat on the lounges by the pool but their happy hour each day was well worth it with cheap cocktails and free cocktail food. The buffet breakfast was amazing! such a variety and it changed around each day! my husband loved the egg station where they cook your eggs as you want them. I definately recommend using the spa at the hotel aswell - my Husband and I had 2 massages and it was absolute BLISS and very cheap compared to massages back home! Although the hotel is ontop of a hill that can be at times hard to walk up, it wasnt much of a bother to me. It took a few minutes to walk up and then it was over - i figured it was my way of walking off the breakfast i was indulging on each day :) The main street was only a short walk away with lots of different and yummy restaurants to choose from (although we ate at Two Chefs restaurant 4 times during our stay!) and beach about a 5 min walk down the hill. We even walked to nearby Karon Beach and their markets a couple of times and it took us about 30 mins to get there.
I was really worried about the taxi mafia that i had kept reading about in the reviews and i have to say that we had no problem with them whatsoever! they were friendly and said hello to us each time we walked past and while they did ask if we needed a taxi or tuk tuk each time, they were fine if we just said 'No thanks' with a friendly wave and then they left us alone. we booked 2 tours (an elephant trek and a day trip to Phi Phi island) to pick us up from the hotel and had no problems with the buses being able to drive up to the hotel lobby which i had read in other reviews had happened. Their prices were about the same as what most of the taxi's and tuk tuks were charging anyway and we ended up using them to take us back to the airport which i have to say, out of the entire trip, was the best car ride i had (im a really nervous driver and passenger so i was on the edge of my seat for most of the car rides in Thailand!) so i can say that they werent an issue at all!
overall we would definately stay at this hotel again in a heartbeat and recommend this to family's and couples and friends.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Avista Phuket Resort & Spa, responded to this review, March 9, 2013
Dear wanatravelsomemore,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!

We thank you for giving us an opportunity to serve you. We are pleased to note that you had a memorable stay with us and enjoyed the resort facilities. It is indeed feedbacks such as yours which motivate us in delivering services to our best. Your words of appreciation have been shared with our team.
Once again thank you for your compliment as my team and I stay committed to deliver to our guests’ satisfaction.
We look forward to welcome you again in the near future.

Warm Regards,
Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 27, 2013

My husband & I spent 10 days at this hotel. I was thrilled that all my research paid off! We booked through 'My Holiday Centre' who I would definitely recommend. They arranged everything. We flew with Thai Airlines who were fabulous. 'My Thailand' staff collected us to & from the airport & chauffeured us in their luxury vehicles. They arranged all our tours & all we had to do was relax & enjoy.
Avista didn't disappoint. Great modern hotel, friendly staff, lovely room and the best breakfasts included each morning! We booked a Club Room overlooking the beautiful pool & we also had sea views which was great for taking sunset snaps! Great pool bar too! The hotel is close to everything. Only walking distance to the beach, shops, restaurants & bars. Perfect location...away from the hustle of busy Patong. Don't be put off by the hill up to the hotel. It's certainly doable if you don't mind a bit of an incline.
I would recommend this holiday; as it was certainly value for money & I would love to go again!

Room Tip: Club Room overlooking pool is great. Also Club Room with sea views.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Avista Phuket Resort & Spa, responded to this review, March 2, 2013
Dear Paulzj,
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
We thank you for sparing the time to share your valuable feedback. We have shared your kind words of appreciation with our team members, who have left you with fond memories of the place. Your compliments will definitely encourage us to continue and improve our service and we look forward to welcome you again in the near future.

Warm Regards,
Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Avista Phuket Resort & Spa

Address: 4 / 1, 4 Leam Sai Road | Karon District, Amphur Muang, Kata Beach, Phuket 83100, Thailand
Location: Thailand > Phuket > Kata Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kata Beach
#3 On the Beach Hotel in Kata Beach
#5 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Avista Phuket Resort & Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in Luxurious Accommodations at Avista Phuket Resort & Spa at Kata Beach Raise your vacation to a higher level and have a stunning experience in Thailand. Avista Phuket Resort and Spa is not just any hotel -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel’s design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. Its Grand Deluxe rooms shine bright with blue mood lighting, setting a calming atmosphere in which you and your loved ones can cuddle up and find inner peace. Even the bathrooms are pristine down to their smallest details. The nice hotel’s pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Hotel Kata Beach
Avista Phuket Resort And Spa
Avista Phuket Resort & Spa Kata Beach

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