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“Very happy” 5 of 5 stars
Review of Chanalai Romantica Resort

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Chanalai Romantica Resort
3.5 of 5 Hotel   |   62 Kata Road, Kata Beach, Phuket 83100, Thailand (Formerly Tropical Resort)   |  
Hotel amenities
Ranked #34 of 51 hotels in Kata Beach
1 review
“Very happy”
5 of 5 stars Reviewed January 10, 2014

Have just arrived back from a week in kata and I must say we were both extremely happy with this resort.rooms spotless everyday,receptionists all very helpfull and the bell boy was excellent also.pool area was immaculately clean.compare this to the place we stayed in phi phi for two nights there was no contest.we were bit wary of what to expect from tropical resort but we left very pleased.i will say this tho,treat the staff with respect and they will treat you very well.

Stayed January 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angel A, Guest Service Agent at Chanalai Romantica Resort, responded to this review, 3 weeks ago
Good day. Thank you for choosing our hotel and it's our pleasure to serve you. We are happy to hear that you enjoyed your stay here in our hotel. And, we are hoping to see you again. Have a nice day.
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177 people have reviewed this hotel

Traveler rating
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22
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Singapore, Singapore
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 6, 2014

Spacious room with great design and washroom, superb pool access! Service good and breakfast standard. The location is one of the best at Kata beach, close to everything. Really enjoy the pool access!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angel A, Guest Service Agent at Chanalai Romantica Resort, responded to this review, 3 weeks ago
Good day. Thank you for choosing our hotel and it's our pleasure to serve you. We are happy to hear that you enjoyed your stay here in our hotel. And, we are hoping to see you again in the near future. Have a nice day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 25, 2013 via mobile

We stayed here for the dirst 2 nights of a week-long holiday before departing for Phi Phi.

Hotel exterior is a little run down - could do with a paint! Corridors and lifts are uninviting but rooms are surprisingly good.

Spacious and reasonably comfortable beds. Pillows rock solid though.

Bathroom and bedroom separated by glass divide so not ideal for friends as opposed to couples but workable and nice idea.

Ground floor rooms have access straight into the pool from the balcony - again nice idea but not sure how secure this is.

Pool is nice and has sun on all day.

Wifi free and works well enough. Faster in public areas.

Location is good - 2mins to the beach and along a strip of restaurants/bars. Not too noisy either.

Negatives: service left something to be desired. Not particularly helpful although did sort our ferry and transfer ticket to phi phi in minutes. 500 baht pp.
There was a tray of discarded rpom service outside our room for the entire 2 days which is pretty dire and were woken up/walked in on every morning by 10am so male sure DND sign is on!

Overall good value for money and if returning on a budget would likely stay again.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAILAThailand, ผู้จัดการ at Chanalai Romantica Resort, responded to this review, March 15, 2014
Thank you very much for your kind review. We will bring all these suggestion to improve our service. We hope that we will have a chance to come back to our resort again. We have a plan to rebrand our hotel from Tropical Resort to be Chanalai Romantica Resort. As you know that our concept is for couple.

Best Regards,

Tookta
Hotel Manager
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Ko Samui, Thailand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 21, 2013

This is a very well appointed and centrally located Hotel in Kata. Lots of restaurants etc close by. Parking is on-road which may be a problem in high season but wasn't an issue this week. Check in/out very efficient and staff very friendly. Rooms are a good size and well decorated with a separate bath and large shower area. balcony overlooks the pool. Restaurant area is pool side but small so when busy you may have to wait for a seat at breakfast. I will definately look at this hotel again when I'm next in Phuket

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAILAThailand, ผู้จัดการ at Chanalai Romantica Resort, responded to this review, March 15, 2014
Thank you very much for your kind reviews. Please let us know if you have a next plan to Phuket. We all staff in Tropical Kata Resort or Chanalai Romantica Resort are looking forward to welcoming you back to our resort.

Best Regards,

Tookta
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 19, 2013

The service was absolutely terrible from the moment we checked in. We were served by the senior 'front desk' clerk and she did not make you feel welcome at all. You would receive better service in cheaper places around Kata Beach. Although the room design was nice, the place was dirty and the shower was mouldy. The breakfast was terrible with ants all around the food. They gave us breakfast vouchers for the days we stayed there and then on check out tried to charge us for the breakfasts for 300 Baht each. You could honestly buy breakfast for half that price and of better quality.

The place is run down and the staff do not care for the guests at all.

Do not stay here unless you want to be disappointed. You can find cheaper places around the Kata Beach area with better service and rooms.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed September 22, 2013 via mobile

Never again dirty, ran down, poor breakfast, flies over food birds over food hotel needs to be knocked down one a lighter note great spot 5 minutes to beach. Would not recommend it to no one if staying in Kara check your room before you pay.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
63 reviews 63 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed September 21, 2013

It's not a luxurious hotel and they don't pretend to be one. For the price we paid - about US$45 for a pool access room and US$30 for a standard room - it's hard to fault it.

The Hotel:
The room size is very good. Larger, newer and much better equipped than Kata Beach Resort that cost 3 times more. The room is divided almost equally between the bathroom and the bedroom. The bathroom is open concept. The bathtub is right in the middle of it. Great if you are a couple. Fret not. The shower room and the toilet has doors for privacy. The shower room is large and comes with a rain shower AND a hand held shower. I'm a stickler for hand-held showers. I travel with young kids and it's impossible to clean them without a hand held.

Compared to the Kata Beach Resort that we just came from, the thought to planning the lighting at the The Tropical is really, really good. No harsh light. Nothing glaring that hurts the eyes and yet, it's bright enough to see and read in.

The workmanship and the material of the construction isn't the best. There are many rough and 'broken' surfaces. Nothing to be concerned about as long as they function. The only complaint we have is the floor tiles on the pool-access rooms. They may be better quality than the standard rooms, but it's way too slippery when wet. Totally unsuitable to be used in pool-access rooms. The tiles in the standard rooms are more suited.

Breakfast is really basic. Worth the few dollars extra to the room rate but that's it.

The pool is of a decent size. Nice.

Service:
It's not too bad really. The front desk and housekeeping staff were friendly. The breakfast staff could be better and do with some smiles. We didn't need anything extra nor had issues to be solved, so I can't tell how good they will be when faced with them.

Like most smaller, local hotels, they still need to to check you room at check out. So, if you are arranging transport to another destination, allot at least 15 mins for check out. It's still better than Baan Laimai at Patong where one might have to go search for missing towels.

Location:
It's in the middle of the southern end of Kata beach. Conveniently next to tourists shops and eateries. Beach is about 5-8 mins walk away. Probably one of the nearest hotel to the beach, apart from Kata Beach Resort and Club Med.

Room Tip: The cost of an extra bed is about US$25. It's better value to just get another standard room dur...
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Chanalai Romantica Resort

Address: 62 Kata Road, Kata Beach, Phuket 83100, Thailand (Formerly Tropical Resort)
Location: Thailand > Phuket > Kata Beach
Amenities:
Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Kata Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Chanalai Romantica Resort 3.5*
Official Description (provided by the hotel):
"Ideally located on the small peaceful beach town of Kata, the Tropical Resort Group offers the three elegant different hotel styles, depending on your budget and taste namely" Tropical Resort, a luxurious elegant couple 4-star resort is located in the well-known Kata Beach, Phuket. It is an ideal resort for hideaway retreat. This luxurious resort ideally locates in the centre of the beach town of Kata in less than 10 minutes walk to the beach , Kata shoping Plaza, resatuarnts, banks dotted around the resort. To get to the nearby tourist spots is very easy. 20 minutes to Patong, 10 minutes to Kata View point etc.The couple theme Tropical Resort offers 13 luxurious deluxe pool access, 24 deluxe pool view and 28 superior pool view rooms. The room facilities are great to meet the guest’s need; separated show and bathtub with hot and cold water, LCD TV, DVD player, TV satellite channels, Tea coffee making facilities, bathrobe, full stock minibar, IDD phone, private safety box in room . The resort also provides internet access in room and internet room , a restaurant , a swim-up bar, tour desk, mail service, taxi service and doctor on call 24 hours.The wheel chair can access to the room.Let put your hair down on the tropical island resort with us.a touch of paradise on Kata beach. ... more   less 
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Also Known As:
Tropical Hotel Kata Beach
Chanalai Romantica Resort Phuket/Kata Beach

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