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“Best hotel in Newcastle” 5 of 5 stars
Review of BEST WESTERN PLUS Apollo International

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BEST WESTERN PLUS Apollo International
4.5 of 5 Hotel   |   290 Pacific Highway | Newcastle, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)   |  
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Ranked #1 of 3 Hotels in Charlestown
Port Macquarie, Australia
Top Contributor
70 reviews 70 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
“Best hotel in Newcastle”
5 of 5 stars Reviewed March 17, 2014

We stayed overnight here and it's been awhile since last here,,it's been extensively renovated and WOW it's was good before but now it's fantastic,,,,beautiful new furniture all round, pleasant staff, and plenty of rooms, we didn't try the restaurant but it always was a top quality one so I guess nothings changed there. Lovely pool to relax around and surprisingly quiet next to a main road..this was always the best for conferencing as well so it would be even better now,,,,,rates are reasonable too with different levels of accommodation.

Room Tip: Ask for a room on the southern side as it has lovely bush views as apposed to residential on the oth...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review, March 20, 2014
Dear Valued Guest

Thank you for choosing the BEST WESETERN PLUS Apollo International, we truly appreciate you sharing about your experience at our hotel on Trip Advisor. It’s great to hear that our friendly Team Members were able to enhance your stay with the superior level of service we strive to provide all of our guests!

Having newly extended and refurbished the entire hotel, we pride ourselves on offering impeccable service and a superior product at a most competitive price. It was great to hear that it has not gone un-noticed and that guests appreciate quality and service when they receive it, I will happily express your feelings and comments to the entire team.

We welcome you back home on your next stay in our wonderful city of Newcastle, and if I can be of any assistance in the future, please don't hesitate to contact me at 02 4943 6733.

Sincerely.

Richard Christie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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294 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • French first
  • Any
English first
Sydney, Australia
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 16, 2014

We recently spent 2 nights at this wonderful hotel. The service was perfect from start to finish. On our first night we were running a bit late and we received a lovely phone call from reception to check that we were still coming. Check in was very efficient. Our room was spacious, comfortable and clean. We had a beautiful bush outlook and a balcony. We used the pool during our stay which looked over the bush. The pool was well maintained and a very peaceful space. The star of the show however is the restaurant. We dined there for breakfast both mornings and also for dinner on our second night. The food is as good as (or better) than you would find in any high end restaurant. I can highly recommend the mushroom risotto, and the vegetarian breakfast was delicious. A special thank you to our waitress Danielle. She is a real asset to your hotel and we appreciated her lovely nature. I could not find any fault with this hotel. A big well done to the manager and all your staff :))

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review, March 17, 2014
Dear Valued Guest,

Thank you for taking the time to share your valuable feedback regarding your recent stay at the BEST WESTERN PLUS Apollo International Hotel. We truly appreciate you sharing with others, on Trip advisor, your wonderful feedback.

Our hotel’s young and dynamic team takes great pride and passion in their work and are constantly on the quest for complete guest satisfaction. As you have clearly pointed out Danielle is one of those stand out team members that glows enthusiasm and it will bring me immense joy and satisfaction in mentioning to her that it has not gone un-noticed.

The team was delighted to hear that our well-appointed and refurbished guest rooms, along with the efforts of our excellent front desk and award winning restaurant staff provided you with service that you can come to expect and deserve from a BEST WESTERN PLUS hotel.

We look forward to you returning to our wonderful city of Newcastle and providing you with another exceptional experience.

Sincerely,

Richard Christie
General Manager
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Sydney, Australia
Top Contributor
79 reviews 79 reviews
53 hotel reviews
Reviews in 37 cities Reviews in 37 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed March 13, 2014

Overnight stay as I had to attend an early morning function at Hunter Stadium following day. The place seemed brand new. It would be interesting to see if the quality of the building and service are maintained as the property ages.
The room was fresh with good quality (new) fittings and furniture. The restaurant is the star of the show here. Well worth a visit for a dinner. I couldn't try it for breakfast as I had a function to attend to.
The general quality of the service and friendliness and helpfulness of staff make this place feel like you're staying at a semi-luxurious hotel!
I would highly recommend this place.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review, March 17, 2014
Dear Valued Guest

Thank you for your lovely feedback regarding your most recent stay. My team and I are delighted to hear you enjoyed yourself here at the newly extended and refurbished BEST WESTERN PLUS Apollo International Hotel.

Our restaurant "Babbingtons" that you refer to is well renowned and awarded within Newcastle and the team members take great pride in offering an exceptional experience that can't be beaten.

Thank you once again for taking the time to give us such wonderful feedback. We look forward to welcoming you back to the Apollo International and our wonderful city of Newcastle in the not so distant future.

Kind regards

Richard Christie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springwood, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2014

We recently celebrated our daughter's wedding and chose the Apollo to accommodate family and friends; some 35 rooms eventually. Though the ceremony and reception were elsewhere the staff were most helpful in providing facilities in preparation for the wedding; all the flower arranging was completed in spare conference areas and stored in spare cooler space along with wedding cakes & slices etc. On the evening before the wedding they provided use of the Rotunda on the hotel grounds for a wine, cheese and biscuits get together, which was a great area, surrounded by bush, for the occasion. In all, a very good venue, topped off by friendly, patient and helpful staff at front desk, Babbingtons restaurant, and house staff. Special thanks to Robyn.
Barry S

Room Tip: If you are planning a large gathering , get in touch with the Apollo months ahead of time to ensure...
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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review, March 7, 2014
Dear Valued Guest,

Thank you for taking the time to share your valuable feedback regarding your recent stay at the BEST WESTERN PLUS Apollo International Hotel. We truly appreciate you sharing with others, on Trip advisor, your wonderful feedback.

Our hotel’s young and dynamic team takes great pride in guest satisfaction as a result we have instructed all the staff to go the extra mile if it is at all possible. It will give me great pleasure in letting all the staff concerned know that they have exceeded in our guest satisfaction.

We look forward to welcoming you again at the BEST WESTERN PLUS Apollo International Hotel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout Newcastle.

Sincerely,
Richard Christie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burleigh Heads, Australia
2 reviews
5 of 5 stars Reviewed February 24, 2014

We should like to commend the staff and management of the Apollo Hotel to you. .....and the breakfast at Babingtons is first class. Thanks chef.

We spent a two evening stay at Apollo International this February 2014. The peaceful, tranquil, well managed and well staffed hotel is a standout. We do travel frequently (Such is Life) so have some good reference points. We will make this hotel a location for our developing corporate interests in Newcastle as it is centrally located and well set up for large or small event situations.

The rooms are well appointed and very comfortable.

Of particular note is the management style of the General Manager, Richard. This is mirrored by his staff. Friendly and very competent. The 24 hour front of house is to be noted. All staff are pleasant and willing to assist. However the Bar and restaurant person Faith is a real gem and knows her town well. Advice regarding food and the region was forthcoming and definitely knowledgeable. Faith has a wonderful sense of humour and a joy of life! Stacey on the Front Desk is an example of our overall experience of Apollo Hotel. A happy and intelligent young lady who was willing to assist and advise.

We will definitely stay again when on business in Newcastle, Lake Macquarie and the Lower Hunter as the location allows ease of access to these areas. it was great to come home to the Hotel.

Thanks guys.

Cheers

ChrisO

Room Tip: The hotel has recently added a completely new wing but we found the older rooms with their refit jus...
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review, March 2, 2014
Dear Chris O

Thank you for completing the survey and sharing with all your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

I will express to all the staff members concerned your appreciation to the service received, it is always very encouraging to hear positive feedback like this. If I can be of assistance in the future, please don't hesitate to contact me at 02 4943 6733.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

Richard Christie
General Manager
BEST WESTERN PLUS Apollo International Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlestown, Australia
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 24, 2014

My wife and I enjoyed a splendid menu at Babbingtons Restaurant - We had to have the Beer Battered chips as a side, they were so good we shared a few with the next table while they looked up the menu. No guess's what they ordered extra :-). Our meals where tastely cooked by the Sous Chef Sam and our waitress's Colleen, Lee was wonderful. Thank you guys

Room Tip: The rooms are clean, spacious and easily accommodated the massage therapist with his table. The GM...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review, February 24, 2014
Dear Andy

Thank you for completing the survey and sharing with all your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

I will express to all the staff members concerned your appreciation to the service received, it is always very encouraging to hear positive feedback like this.

We look forward to welcoming you back at the BEST WESTERN PLUS Apollo International Hotel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout Newcastle.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

If I can be of assistance in the future, please don't hesitate to contact me at 02 4943 6733.

Sincerely,

Richard Christie
General Manager
BEST WESTERN PLUS Apollo International Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terrigal, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2014

Each pleasant surprise topped by another - pleasant, helpful staff ; very comfortable, clean & attractive room; beautiful, peaceful bush outlook; lovely dining room.
Well-run, great value - no hesitation in recommending or returning.
Well done Apollo team!

Room Tip: Ahh, the lights of Newcastle through the trees from the higher floors!
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review, February 18, 2014
Dear Karen

Thank you for your lovely feedback regarding your most recent stay. My team and I are delighted to hear you enjoyed yourself here at the newly extended and refurbished Best Western PLUS Apollo International Hotel.

We pride ourselves on offering a superior service and product at a most competitive price, and it is great to hear that it has not gone unnoticed. I will commend the entire team for their hardwork.

Thank you once again for taking the time to give us such wonderful feedback. We look forward to welcoming you back to the Apollo International and our wonderful city of Newcastle in the not so distant future.

Kind regards
Richard Christie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Apollo International

Address: 290 Pacific Highway | Newcastle, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)
Phone Number:
Location: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Charlestown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — BEST WESTERN PLUS Apollo International 4.5*
Number of rooms: 94
Official Description (provided by the hotel):
BEST WESTERN PLUS Apollo International Hotel is a 94 room, recently totally renovated and extended 4.5 star hotel, located 10 minutes south of Newcastle CBD and providing easy access to the city and local beaches. Set against a backdrop of native bush reserve, Apollo International provides quality accommodation, professional personalised service and well appointed modern facilities. Just minutes drive to the heart of Newcastle and 2 hours from Sydney via the F3 expressway. Unmistakable in appearance, the hotel offers arguably the newest, largest and most luxurious guest rooms in Newcastle. ... more   less 
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Also Known As:
Quality Inn Newcastle
BEST WESTERN PLUS Apollo International Greater Newcastle/Charlestown, Australia

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