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“Great hotel need to improve on service” 4 of 5 stars
Review of City Lodge Hotel Katherine Street

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City Lodge Hotel Katherine Street
3.0 of 5 Hotel   |   Cnr Katherine & Grayston Drive | Sandown, 2196, South Africa   |  
Hotel amenities
Ranked #90 of 207 hotels in Greater Johannesburg
Madurai, India
Top Contributor
58 reviews 58 reviews
39 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
“Great hotel need to improve on service”
4 of 5 stars Reviewed July 7, 2013

I was given a room on the first floor. Nice view from my room. Well maintained rooms and pleasant front desk staff. The staff in the coffee shop have to be trained. It has a nice restaurant within the campus. You can do a morning walk in the campus.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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47 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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English first
newport pagnell
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 5, 2013 via mobile

My wife and I were booked into a different Jo'burg hotel for one week, I was on business and my wife sightseeing etc.

We checked out of the first hotel because of a lack of facilities and poor location after just one day.

Expecting possibly more of the same we we were very pleasantly surprised to find this chain hotel to be so good.

ALL the staff are brilliant. They really looked after my wife whilst I was away, including organising a tour.

The breakfast spread is very good. We had lunch there one day and it was excellent, time was clearly taken to prepare our food.

Rooms were spacious & modern.

In due back in Joburg quite a lot this year and will be staying in the City Lodge.

One minor grip, but this goes for pretty much all hotels in SA; it could do with free wireless Internet access.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Angus M, Public Relations Manager at City Lodge Hotel Katherine Street, responded to this review, May 6, 2013
Thank you for your kind comments about our hotel - wifi will become cheaper over time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 16, 2013

After my disastrous attempt at staying somewhere other than a City Lodge when in Johannesburg on business I decided to stay at the Katherine street City Lodge. I have not stayed in this lodge before, as I normally stay in the Bryanston location. I will however, from now on, stay in Katherine Street. Look, City Lodge's are good, a consistently high quality product and friendly service, clean rooms, well equipped with modern fittings. So you know what you are getting from a City Lodge before you arrive. But, and this is a big But, yes with a capital B, there is just something different about Katherine Street. It's almost intangible. It's the extra warmth in the staff's smiles, it's the friendly greeting you get from every single staff member you happen to get within earshot of. They actually appear to really enjoy being there. The reception and common areas are spotless, my room passed my barefoot test with flying colours, the bathroom was so clean one could eat one's breakfast off the shower floor. Okay maybe my review of this establishment is slightly tainted on the back of my review of the Westford, because I am so glad to have spent last night here, but the facts are there for you to see if you stay here when next in Johannesburg. The City Lodge product is an excellent one across the country, but I think I might have found something a little extra special in Katherine Street. Not quite sure why I'm telling you all about it though, the place will be fully booked next time I stay here...

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Angus M, Public Relations Manager at City Lodge Hotel Katherine Street, responded to this review, April 18, 2013
Thank you so much for generous comments about our hotel - we hope to see you again soon.
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Port Elizabeth, Eastern Cape
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 14, 2013 via mobile

Well maintained hotel with lovely gardens and friendly staff. Rooms clean and of reasonable size. Breakfast is well priced. Hotel well priced for the area. Premise are well secured with visible security guards.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2013

With a great location and it's nice spacious rooms - this hotel is a gem.
Eventhough their motto is 'Be kind' - I must admit that I have never been to a hotel where the staff were so helpfull and in all trying to meet our needs. We had a late flight out of Jo'burg and really needed a late check out as my son was sick. The manager in charge went out of her way to make us comfetable and ensured us that we could check out at 3 pm.
We were meet with a smile from everyone at the hotel - the guy at the gate, the cleaning ladies and of couse the guys at reception desk.

THANK you for making our stay a pleasent one and we will surely be back next time in Jo'burg.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angus M, Public Relations Manager at City Lodge Hotel Katherine Street, responded to this review, March 23, 2013
Thank you for your review. We are particularly pleased to hear about the great service you received. We hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
GABORONE
Top Contributor
175 reviews 175 reviews
50 hotel reviews
Reviews in 78 cities Reviews in 78 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed March 17, 2013

We were visiting Johannesburg for a quick trip and we stayed again at this City Lodge - close to Sandton City Shopping Centre. The lodge has now improved the availability of an adjacent restaurant - Carpe Diem - excellent value and very friendly staff. No need to journey oput for the relasxing evening meal.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angus M, Public Relations Manager at City Lodge Hotel Katherine Street, responded to this review, March 19, 2013
Thank you for your kind review. We hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 12, 2013 via mobile

Firstly I would like to say that the staff at this hotel were extremely helpful and the room quite comfortable but unfortunately I ate there and it made me terribly ill . I spent the night throwing up . It would have been nice to have had cold water available in a fridge (neither of these does the room have) as I was unsure if the tap water was ok to drink so felt very dehydrated. The following morning my husband chose to have breakfast and after placing his order was unaware that you then had to order it yet again. After seeing the food being handled by hand he chose not to eat it especially having seen me retching all night. The general manager was extremely helpful and could not apologies enough and is getting the food tested but having spent the previous week on a safari eating from only a Braai it was rather sad to get ill at a hotel.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angus M, Public Relations Manager at City Lodge Hotel Katherine Street, responded to this review, January 14, 2013
We are sorry about this situation and your experience. The GM of the hotel has been in touch with you. We will be looking into this matter further to ensure it does not happen again. Once again, please accept our sincerest apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about City Lodge Hotel Katherine Street

Address: Cnr Katherine & Grayston Drive | Sandown, 2196, South Africa
Location: South Africa > Gauteng > Greater Johannesburg
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #90 of 207 hotels in Greater Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — City Lodge Hotel Katherine Street 3*
Official Description (provided by the hotel):
Park-like gardens in the courtyard of the hotel contribute to a lovely ambience, accentuated by the swimming pool built as if joined to the lounge. For guests' convenience there is a fitness room in the hotel and a restaurant is located on the property. It is situated in close proximity to the M1 motorway with easy access to all major routes. It is 3 minutes from the shopping centres of Sandton City, Nelson Mandela Square and Village Walk and a 30 minutes drive from the Johannesburg airport. ... more   less 
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