We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perplexing paradise” 4 of 5 stars
Review of Ratua Private Island

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Ratua Private Island to your Saves list
Ratua Private Island
5.0 of 5 Resort (All-Inclusive)   |   BP 396, Luganville, Espiritu Santo, Vanuatu   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #4 of 9 Hotels in Luganville
Certificate of Excellence 2014
Sydney
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
49 helpful votes 49 helpful votes
“Perplexing paradise”
4 of 5 stars Reviewed January 11, 2012

Ratua Island is everything its legion of fans say it is - amazing, beautiful and a veritable tropical paradise. It's also somewhat perplexing, with a management sometimes bordering on the dysfunctional and a couple of serious drawbacks that need very urgent attention.

While we were staying there, a woman guest and her four month old baby fell through the floor of a rotting deck adjacent to the restaurant and bar area. Mercifully, she wasn't seriously hurt but she fell to thigh level and the potential consequences could have been tragic. What upset her husband as much as the incident itself was the response of the general manager, who didn't seem to comprehend the seriousness of the situation and - according to the husband's account - made the decidedly perplexing comment that "the place is falling apart". Well, yes it is, and Ratua had better do something about it fast to avoid some unwelcome attention from the legal liability brigade.

One of the floorboards leading to our bungalow also gave way under my step and I have the photos to prove it. I called to one of the staff nearby who approached, bent over and ripped up the offending board with little effort and called the maintenance people. Within hours, this board had also been replaced, just like dozens of others we encounted all over the resort that had clearly been replaced as they rotten away in the tropical wet. My problem is that this is clearly happening AFTER they give way, leaving guests to feel like vulnerable guinea pigs of Ratua's haphazard maintenance program.

It's not good enough. The safety of his guests ought to be the prime concern of Ratua's wealthy French owner - the entrepreneur Marc Henon - not least to ward off the distinct possibility, as it stands, of one of his guests relieving him of some of his hard won millions.

For an upmarket resort, there's also a distinct lack of communication. Having booked on Expedia, we had no idea how the meal regime worked on Ratua and it took us a couple of days and a couple of misunderstandings to grasp that the buffet lunch is all inclusive, dinner is a la carte and there are certain things available to eat if only you know to ask for them. None of this was explained on arrival. Seriously. Am I the only person to think that detective work on holidays ought to be confined to the pages of whatever novel gets buried in?

We also found it somewhat disconcerting to learn only when we reached our bungalow on the south side that the water off the beach is a raging torrent at certain times of the day and the currents are highly dangerous. Fortunately our kids weren't with us this time but this is information any family needs to know before planning a holiday to, again, avoid bereavement and the involvement of rapacious attorneys.

Fix these thing, Monsieur Marc, and all will be well. Because there are more positives than negatives about your transplanted Javanese fantasie and we had a wonderfully peaceful and relaxing time. As always in Vanuatu, it's the locals who make the difference, we loved the staff string band and the food - courtesy of the Filipino chef - was generally superb. You must also try Monsieur Marc's wines from Chateau De Calvieres - his vineyard in the south of France. The Rose is especially good and good value to boot at around $35 a bottle.

Our one grip at mealtimes was the total absence of fish on the menu for our entire five night stay. That's right. There are huge fish in the water right outside your bungalow but no fish whatsoever on your plate. The management variously said it was because of bad weather or that the locals weren't prepared to fish during the holiday season. But in Santo, we'd had the most amazing fish in the local restaurants including world class carpaccio at Jardin des Saveurs. So what gives? Imagine coming to the South Seas, to waters teeming with fish, with a menu that lists several fish dishes but being told "there's no fish". Excusez- moi? Well, bloody well find some.

See what I mean by perplexing? A world class location, stunning 200-year old transplanted Javanese masterpieces, waters teeming with turtle and dugong, lovely Ni Vanuatu staff yet one is left with a nagging feeling of being short changed when - with some considerate fine tuning - the superlatives from the likes of moi would freely flow. I dearly wanted to give this place an excellent overall rating because so many things about is ARE excellent. But being left in the dark once too often and having one's life literally put at risk? I'm afraid that under the circumstances, Ratua this time warrants only a very good.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RATUA, General Manager at Ratua Private Island, responded to this review, January 13, 2012
Dear Talanoaman,

Thank you for your review.
We greatly appreciate your valued feedback and we will endeavour to address all of your concerns in the most 'functional' manner possible...

I'm sorry you had to witness such an unfortunate accident during your stay, it is never a pleasant experience and thankfully a rare one on Ratua. I assure you that our maintenance team is on the verge of totaly refurbishing the Yacht Club's wooden deck beginning February 2012. I however rescind the accusation that the management did not share the seriousness of the situation, we simply do not wish to dramatise and we certainly did offer our assistance. I personally recommended/offered to the couple in question that they be escorted momentarily off the island, along with their child, for a doctor checkup, to the resort's charge naturally.
An offer which was turned down.

I am pleased to hear that our maintenance team were swift in attending to broken floorboards during your stay. This inconvenience will shortly be completely removed with the implementation of new paths as you may have witnessed already in South Village during your stay.

Sir, I'm regret that you were not attentive during your rooming. I have followed up on your concerns and on your arrival, my colleague explicitely covered numerous aspects of your stay including dining hours/locations, recommended safe swimming areas, the presence of valuable information/documents within your in-room guest book and much more. We do everything we can to ensure this kind of situation does not occur and thankfully, judging by the majority of our reviewers, it works a charm.

Sincere apologies for the absence of Fish during your stay. We were not alone in this situation as numerous other establishments in Santo experienced the same inconvenience. We do everything we can to encourage the supply of fish and we always buy in serious quantities (50kg+). If the full moon effect, overly windy weather and end-of-year festive period present an obstacle to this regular supply then there is little more a resort can do but be patient and try to explain the situation to our guests as best we can. We have only received our first supply only 3 days ago following the local fishermen's first outing since 01 Jan.

I am very pleased to hear that you have enjoyed the many positive aspects of the resort and we hope to see you again sometime in the future.

Kind regards,

Yorick Nicholls
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

197 reviews from our community

Traveler rating
    157
    19
    12
    8
    1
See reviews for
57
97
4
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 6, 2012

my husband and I stayed here on the first leg of our Vanuatu trip, and whilst there were some amazing things about this resort, there are other aspects that perhaps might need to be considered when deicding to stay here.

First the great things:
•Very helpful, service oriented staff who are more that happy to go that extra mile for you
•The actual huts/villas look fantastic, and you can see that a lot of thought has been put into making guests feel as comfortable as possible, LOVED the décor of the whole place, very eclectic
•Breakfast was lovely, lots of variety and it was great to get your hot eggs made on the spot
•The beaches were nice to swim in, and complementary use of canoes/snorkelling equipment was great

Things to consider
•The beds are incredibly hard, so if you are not used to sleeping on a very firm mattress this may be an issue
•We went during the wet season (i.e. lots of rain) and whilst the weather cannot be controlled, as there is no air-conditioning on the island the heat can get very oppressive, to the point where is it almost impossible to feel comfortable and cool without being in the water. This was also an issue when sleeping, as the mosquito net (which is essential to avoid bites) kept all the heat in, again making for a rather uncomfortable sleep. Maybe it’s more comfortable during the dry season.
•The island is self contained; therefore your only choice is to purchase meals at their restaurant. We found it a little unusual that the meal prices were not included on the menus, and for most of our stay we were restricted to a set menu with often only 2-3 options. Our set menu dinners cost us $55 per head each night – which in our opinion this was somewhat overpriced for what you got and the variety of choices available.

I dont mean to sound critical, as this was a nice place to visit, so I hope this review helps other prospective travellers.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RATUA, General Manager at Ratua Private Island, responded to this review, January 13, 2012
Dear rfead1,

Thank you kindly for your review.
We appreciate you pointing out your areas of concern and we will ensure to work towards them immediately.

I'm sorry you experienced an uncomfortable sleep during your stay; yours is the second case in the space of a year so far thus we will endeavour to give our mattresses across the resort a good shake.

We are currently in search of eco-friendly/looking standup fans which, once found and purchased, will totaly remove the inconvenience of heat in the rooms.

It is our concept & philosophy to avoid placing pricing everywhere as we do not wish to treat this establishment as a resort but more of a eclectic rustic chic guest house. This concept brings forth a more welcoming ambiance for guests and staff alike.
Upon your rooming you would have been directed to your in-room guest book for information, you would have found all relevant pricing as all previous guests before you have.

I will however ensure our Chef reads your review so that he may ensure that his A La Carte menu is more often used during the week as opposed to Set Menus.

Kind regards,

Yorick Nicholls
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2515
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 31, 2011

Thanks to Yorick, Britta & Ratua Island staff for a beautiful and totally relaxing island getaway in mid December 2011.

This beautiful island has an amazing ambiance with its 200 year old Balinese buildings fitted out with luxury soft furnishings in the lush tropical environment.

My husband noticed that the 2011 TripAdvisor reviews mostly seem to be that people hate to leave Ratuaand want to stay longer. So the issues covered in the earlier negative reviews of 2010 seem to have now been addressed by Yorick & Britta.

1. Yorick personally welcomed us and showed us the island, providing so much information it was almost too hard to take it all in. The staff gently organized us during our visit. It was nice to be able to go straight to our rooms on arrival

2. The food at Ratua is now truly excellent at every meal - beautiful breakfasts with omelettes freshly made at a little Indonesian Hawker's stall, lunchtime gourmet BBQ's (at tables on the sand - char grilled seafood was superb), and dinner. And a great selection of wines. Santo Island fillet beef is not to be missed! The daily meal packages are definitely worthwhile too.

3. There are ceiling fans above the beds, and only on one night did it seem too hot.

4.The only stomach issues seemed to relate to side effects from malaria pills - (we appreciated the efforts to avoid mosquito bites - lots of mozzie coils and mosquito netting over the beds which was reminiscent of our early childhoods)

5. A strong focus on safety - mandatory life jackets on the boat rides to and from the island - with clear warnings to wear suitable footwear to avoid stonefish etc - plenty of snorkels, fins, masks and beach shoes available for borrowing.

6. No problems with language - English, German and French among the international languages spoken there.

The Saturday Island Christmas party was so much fun with the games (organized by Britta) , Island food and music.

My husband and daughter loved the horse riding and snorkelling.
There were lots of places to relax and read a book from the library during the heat of the day.

A great place to chill out and relax - a holiday we'll never forget, which we've now recommended it to family members as a romantic getaway.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RATUA, General Manager at Ratua Private Island, responded to this review, January 13, 2012
Dear kaca55,

Thank you very much for your feedback.
I am pleased that we were able to address the issues of 2010 prior to your arrival, it certainly was our primary goal last year. That said, we continue to ensure our guests can stay free of new issues hence our appreciation for constructive reviews.

I am delighted to hear that you enjoyed our little Christmas Party, if only you had been with us for New Years Eve, it was splendid!

Warm wishes and a fantastic 2012 to you,

Yorick Nicholls
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 30, 2011

We visited here via boat from another resort to have lunch.

French manager greeted us on arival. Absolutely beautiful common areas. Very well thought out. We were told apparently all the buildings were imported from Bali. Lush dense tropical plantings either side of paths that lead to the individual rooms look very tropical. The density of plantings however make it hard for breeze to penetrate the common areas and rooms. This would have been a major turn off if we chose to stay here.

Before lunch we checked out the rooms. Had I been told it was 5-6 star, paid and then arrived I would have turned around. The room we looked at was two separate buildings, one for the bathroom and one for the bedroom with adjoining breezeway and oceanfront deck. The entire buildings are made of wood. This was not my idea of 5 star but must suit others based on the raving reviews. The smell of mould caused by the humidity reminded me of something similar we stayed in the Andaman Islands, India. Views are great over the bay. You could also be forgiven for thinking the huts would not look out of place as a pioneer hut situated in the Snowy Mountains of Australia.

Snorkelled in the reef at the front door of the resort. There was a cage with HUGE lobsters and red crabs (presumably for the restaurant) that was interesting. Current was very strong that day, but that can change hourly. Didn't affect our experience.

Lunch was, as others said, on the beach near the jetty. The decked table and chairs area is only for dinner. Bbq buffet was nice, fish in banana leaves, garlic prawns on skewers, pork ribs and a major selection of salads (all containing the signature cucumber and cabbage). Good spot overlooking the water, sand at your feet. The hibiscus flowers laid on the tables looked nice but contained little red ants. Again this experience reminded me of India where the main dining area was on local made furniture, but thankfully here there were no ants in the sugar. Friends had beautiful homemade ice cream for dessert including a kava flavour one.

Overall from what we saw, despite the beautiful common areas and landscaping, we would not stay here. The rooms are not our taste but obviously the resort is mostly marketing to the right people based on the highly rated reviews.

  • Stayed December 2011, traveled with friends
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RATUA, General Manager at Ratua Private Island, responded to this review, January 13, 2012
Dear AusiDoyle,

Thank you for taking the time to visit Ratua Private Island.
Our establishment is a concept of its own and not for all tastes of course therefore it is important to remain objective about its features and their purpose when placing a review.

You may think of the dense landscaping as an obstacle to in-room comfort. I assure you that the majority of guests see it as a blessing for added privacy which is one feature of the resort we strongly promote.

Had you been told it was 5-6 stars, you would have been severely misinformed. Ratua can be known, although self-rated, a 4-4.5 star establishment and we do not claim any higher although opinions differ a lot from experience.

The concept of all-teak-wood accommodation is very well received amonst the public and the scent of wood on arrival is a unique and pleasant feel that many guests thoroughly enjoy. Mould has nothing to do with it and we ensure it never will. Perhaps the concept was not communicated to you prior to arrival and thus I apologise for any surprises.

Thank you for taking the time to place a review.

Kind regards,

Yorick Nicholls
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2011

Although it has been months since we have been to ratua we feel this comment is well overdue. We visited in July of this year and my husband and 2 boys aged between 8 and 12 still ask when are we going back. We are planning on another trip ASAP and continually tell anyone who wants to listen what a little slice of paradise this is. Our only hope is they still have the wonderful attentive staff we found. Wherever our boys went they were looked after and welcomed by ALL staff members which made you feel at home. This really is a unique place on earth. We only hope Rosie the goat hasn't got too big!!!. We hope to see all the staff again soon and can't wait to lie in the day spa even if it is for a quick massage. Happy New Year to all and thank you all to our best holiday spot yet.

Room Tip: Every room is fantastic as we viewed them all
See more room tips
  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RATUA, General Manager at Ratua Private Island, responded to this review, January 13, 2012
Dear Donna A,

It's wonderful hearing from you! We were looking forward to a few words and we thank you very much for taking the time to write.
I hope the kids are doing well and absolutely we would be very pleased to welcome you back to Ratua sometime in the not so distant future. Rosie is regretfully no longer with us however her sister Julie is doing wonderfully well and we have also Romeo up to numerous mischief, I'm sure the kids would adore them.

Wishing you a very happy new year 2012 and hopefully see you soon.

Warm regards,

Yorick Nicholls
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed December 17, 2011

We have mixed feelings about Ratua. The positives are that the accommodation is unique and the island and surrounding waters are very nice. Whilst the reef is nothing special there are fish to see and lots of turtles. The Vanuatu staff are pleasant as is the chef who prepares amazing food - which it would want to be for the outrageous cost of it. Its also worth mentioning is that all guests apart from one suffered stomach complaints throughout the week although I couldn’t say if this was from the food or water.

Upon arriving, we were told nothing about the resort or how things worked which was completely unsatisfactory given it is supposed to be a unique, luxury resort. It definitely has its quirks and information is needed to make the best of it. Possibly the 'luxury' factor is that every additional activity that is not included is incredibly expensive. It’s even more expensive to visit the day spa at Ratua than it is to visit a luxury day spa in a western country.

Extensive spraying for mosquitos is undertaken every week. Whilst there is information in a book that says what day this is to occur (and who knows what day it is when you are on holidays), and the staff are supposed to check that no one is in the room, we were only told one time. The other time nobody came around to check and we were suddenly inundated with toxic spray. When this was raised with owner and management, the response was that it was written in the book and no apology was given.

All guests including women are invited to experience drinking kava at the Nakamal. However, women are not made welcome. Being told by one of the Vanuatu staff that if women in his village drink kava "they are buried alive" is not nice.

Our holiday in Vanuatu was meant to a relatively cheap break. With what it cost us in the end, we could have gone to almost any other country for longer and stayed in much better accommodation where we would have been made to feel much more welcome.

  • Stayed November 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RATUA, General Manager at Ratua Private Island, responded to this review, December 20, 2011
Dear K S,

Thank you for your contribution. We appreciate you taking the time to share your experience with us and the public; however we feel the need to address a few points as we feel you may be misleading the public:

'Outrageous cost' is heavily worded when the majority of staying guests find the $80 per adult Meal Plan (offering all you can eat) very affordable, with even a few mentioning it is cheap for the generous value provided.

Had anyone suffered from stomach complaints on Ratua, I would have heard of it, especially if it was 'all guests' and 'throughout the week'. We take food hygiene very seriously on Ratua, being in the tropics, and we do not acknowledge late complaints which we were not brough to our attention for immediate action.

We aim to give a rooming to ALL arriving guests. I find it extraordinary that you are the sole arrival this year to not having been roomed and explained your stay.

'Incredibly expensive' is once again quite heavily worded for what the every staying guest believes of our pricing policy. I believe that a $65 Full Body Massage is quite a bargain in comparison to competitors around the globe; one would be expecting to pay $100+ in many cases.

We aim to provide our guests with as little inconvenience as we can including treating the mosquito population 6 days a week. We inform all guests in detail during rooming and reminders are present in each room guest compendium. 99% of our guests remain aware of this treatment, I apologise if this came to a surprise to you on a scheduled day.

We apologise for our staff's behaviour during your kava tasting. His words were chosen poorly and had you informed us of the matter, I would have been keen to ensure this would not reoccur. Should his name come back to you, please do send us an email.
He most likely meant that as a joke or in a different way (Women were once forbidden); rest assured that women now consume just as much Kava in Vanuatu as men do; and no one ever gets buried alive.

If your holiday in Vanuatu was meant to be a 'cheap break', choosing one of Vanuatu's top 3 boutique resorts should have been a hint. Travelling to Tahiti or Fiji alone in an equally ranked resort would have costed you twice as much. I apologise if your stay ended up exceeding your budget but we make no apology for our prices given they were reduce by 45%+ this year.

Please also remember that you were provided a COMPLIMENTARY UPGRADE to a Master 2 Bedroom Villa during your stay.

Regards,

Yorick Nicholls
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 14, 2011

We stayed at Ratua for three nights during October 2011 and found it to be an amazing place.

The island is beautiful and natural with the buildings blending in to the surrounds. The accommodation is located on the non-windy side of the island, with pristine calm waters and a gentle breeze - the vision of paradise.

The accommodation is gorgeously rustic - old wooden Indonesian villas with elaborate carvings and decorated with tasteful artefacts. The wooden villas have windows and doors with rustic fastenings (no locks here!) which was a novelty. The waterfront villas also have their own private beach, sun bed, deck chairs etc. There is power and water in in the villas with complimentary bottled water in the minibar.

The snorkelling is amazing - with thousands of fish, starfish etc. just outside the villas. We were amazed to find anemone and clown fish in knee deep water.

There are many activities that can be done on the island itself - horse riding, cycling, snorkelling… we enjoyed our tour of the island, conducted on horseback and mountain bike, seeing the organic garden, nearby islands and the roaming horses, cattle and goats. Off-island tours which can be booked and we snuck in a visit to the Malo Blue Hole, which was amazing.

The food was abundant, fresh and delicious. Breakfast and lunch is served as a buffet with a wide variety of food at each. Lunch was especially enjoyable, served on the beachfront with shoals of fish on the shoreline and a myriad of hermit crabs scuttling around nearby.

The over water spa is spectacular and the massages we received were relaxing…unfortunately we missed the dugong which passed by the spa 1.5hrs before our appointment!

The staff are all very helpful and friendly - from the waitstaff and chefs to the cleaning ladies and people who took us kayaking and horse riding. We were always greeted with wide smiles and our requests were always accommodated.

We thoroughly enjoyed our stay and our only regret is that we didn't have the time to stay longer. Ratua is an spectacular and beautiful place.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RATUA, General Manager at Ratua Private Island, responded to this review, December 20, 2011
Dear heruds,

Thank you for such an exceptional review.
We really appreciate the contribution and we would be pleased to show our gratitude when next you find the time to revisit our neighbourhood!

We wish you both a very Merry Christmas and a Happy New Year 2012.

Warm regards,

Yorick Nicholls
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ratua Private Island? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ratua Private Island

Address: BP 396, Luganville, Espiritu Santo, Vanuatu
Phone Number:
Location: Vanuatu > Espiritu Santo > Luganville
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Luganville
#2 On the Beach Hotel in Luganville
#3 Romantic Hotel in Luganville
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Ratua Private Island 5*
Number of rooms: 14
Official Description (provided by the hotel):
Ratua Island is a wild, magical place with authentic people who offer a simple and warm reception in a naturally beautiful environment. There are 13 individual 200-year-old Indonesian villas that have been specially reconstructed on sites offering stunning views with a private deck or beach. Located in the Vanuatu Archipelago, off the South East tip of Espiritu Santo, Ratua is only a 30-minute motorboat journey from the mainland on our own private motor launch. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Despegar.com, Hotels.com and Agoda so you can book your Ratua Private Island reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ratua Private Island Hotel Luganville
Ratua Private Island Vanuatu/Luganville

Owners: What's your side of the story?

If you own or manage Ratua Private Island, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.