We stayed at the Swan Hotel on 6th July 2013, room 105, hottest day of the year. We were shocked to discover when we reached our room that there was no air conditioning and the windows were securely bolted down. We immediately complained and were given a fan, which we gave to our daughter and her husband who were also staying there. We were told that all windows in the hotel were bolted down for 'health and safety reasons'. Surely this is a fire hazard! We asked to be moved to room 102 as we could see it was vacant with an open window. We were told this room was occupied. The next morning the door was propped open, as it had been the previous evening, to air the first floor corridor near reception and it appeared that it was vacant.
We spent an airless and very noisy sleepless night and would certainly not stay there again.
Stuart and Gill
- Official Description (provided by the hotel):
- JD Wetherspoon have restored this georgian building back to its former glory.The hotel has 39 rooms with singles, twins, doubles, family rooms and 2 fully equipped disabled rooms with parking spaces, we are also able to provide family suites sleeping up to 6 people. 24 hour manned reception, complimentary tea, coffee and mineral water in all rooms.Cots available upon request.Discount for group bookings are available.We work in partnership with Mentmore Golf and Country Club to provide you with excellant stay and play rates.Bar and Restaurant open from 7am daily.Room service available from 7am to 9.45pm.Selection of soft drinks, crisps, Nuts and confectionary available at reception when bar is closed (chargeable).We do not have on site parking but there is a large pay and display car park to the rear of the property.We have 2 disabled equipped rooms with full wet room facilities and plenty of room to get around, these 2 rooms when booked come with a parking space right outside the door.For you real ale guru's you will be pleased to hear we are In the Good Beer Guide 2013 and Cask Marque accredited, we always have a great selection of ales available.We also have a lovely courtyard garden. ... more less