With this hotel having only just been opened, my fiance and I wasn't expecting miracles, but the greeting at the front desk lacked the smiles and warmth one comes to expect from a 5 star rated hotel. The bellman that showed us to our room, neither smiled nor spoke (even though my fiance is chinese) and we would have liked information on this magnificent looking hotel and the surrounding area. The room was well appointed, with a generous ensuite and view out on to the man-made lake. However, the inroom literature didn't match the reality. When the booklet said there would be a film projected against a fountain (in the middle of the lake), we were told it was still under construction. Disappointing. The meal was full buffet style and the staff (though not well-versed in english), were polite and courtious. I did have a shirt laundered, (and even though I was transferred through three different people) the response came in the form of two middle managers and the housekeeper on my floor to collect the shirt. This was returned in the alotted time. I'm sure that service will improve over time and am curious to see that movie projected against the fountain in the middle of the lake.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.