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“Peaceful hotel by the sea” 3 of 5 stars
Review of Paraiso Rainforest and Beach Hotel

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Paraiso Rainforest and Beach Hotel
3.5 of 5 Inn   |   Carretera CA-4, Aldea El Paraiso, Omoa 504, Honduras   |  
Hotel amenities
Ranked #1 of 2 Omoa B&B and Inns
Seinajoki, Finland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Peaceful hotel by the sea”
3 of 5 stars Reviewed December 19, 2012

A peaceful hotel by the sea. Location is not that good and taxi seemed to be somewhat difficult to arrange, though the staff made a big effort and finally made it happen and we got a taxi. Only one person of the staff spoke english and he wasn't around much, but the staff was very patient in understanding us and we got everything we needed. Garden is pretty and the restaurant hut by the beach is nice. Hammocks and sunbeds with mattresses were available all the time. The beach itself was not very impressive, kinda small, but the sunsets were beautiful. Generator seemed to be working just fine when the electricity went out once and the wifi was working fine all the time. The room was nice and clean. Breakfast was included, but not very impressive, just a few pieces of toast with jam and coffee and orange juice. You could order other stuff of course, it just cost you more. The restaurant closed at 5pm, which surprised us and sometimes you had to go all the way to the reception to find a waiter, but all and all I'd say it was a nice little hotel and I'd go there again if need be. There's a Diners logo by the door, but our cards didn't work?!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Guatemala City, Guatemala
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 22, 2012

This property is well situated with a great deal of potential, unfortunately it didn't live up to any of our expectations, and demonstrates advertising techniques that could fairly be labelled as fraudulent.

The property claims to offer wi-fi internet, a generator, a "waterpark", a buffet breakfast, and a nearby walk to a rainforest. On a three day, two-night visit in August 2012, we found none of these things in working order. In fact, the staff didn't even bother to put the cushions out on the sofas, hang up the hammocks or clean up the yard. A few of the numerous details:

-- Internet was not in working order, nor was the staff interested in fixing the problem. They blamed the cable company, but offered no working solution or apology.
-- The power went off for hours at a time at night. The generator was never turned on, nor could anyone be found in the early hours to ask about this, this was a major problem with hot temperatures and two small children who couldn't sleep. We told them after the first night about the problem, nevertheless it repeated the second night.
-- There is no "waterpark" on property, as described. There is a "sister enterprise" somewhere nearby, which belongs to the same owner apparently. Guests are free to go there on their own, and pay the entrance fee, but then, so is everyone else. On a similar note, there is a pristine reserve nearby with a small waterfall, but an entrance fee is charged, and there's no affiliation with this hotel.
-- The "buffet breakfast" advertised is a lie. For a family of four we were offered a "breakfast" of four slices of toast with jam. Even asking about the promised breakfast prompted no reply. This is notable because it demonstrated a general attempt by the owner to milk every cent out of the paying guests, much of that through deception, rather than provide the basic amenities promised. I'd also suspect that many of the positive reviews here might be fake.
-- Cleanliness was an issue. Beer bottles littered the grounds from the weekend, and were never picked up, under the beds we found trash and filth, and the grass hadn't been mowed for what must have been some time.
-- The amenities that were in working order were never set up. The advertised hammocks were stowed and never made available, the cushions to the chairs had been put away, and the much pictures swings featured in the photos had no cushions on them, and couldn't be used. The staff was reluctant to address this, claiming that they couldn't cause "it might rain."
-- When contacted, the owner was apologetic and promised changes to the customer service as well as the website, and offered a refund. A month later, no changes have been made to the false advertising on this site or others, and no refund has been issued.

For the money being charged here, this hotel is clearly a terrible value.

Room Tip: There are only two decent rooms on the site, the two suites. Others are interior rooms with only a s...
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anitaEM, Owner at Paraiso Rainforest and Beach Hotel, responded to this review, October 2, 2012
Hi Brent. Thank you for your review. As stated in your review, we did have problems with the previous hotel manager, which upon your prior complaints with your emails THAT MANAGER HAS BEEN REMOVED. As I had stated to you on my prior emails, we, as owners, where deceived by her actions which where not acting in accordance to our hotel guidelines. We invited you, and continue to invite you, to visit us once again and view the changes our hotels has made in regards to what we offer and you will find that we DO offer EXACTLY was is advertised. You have chosen to disregard our invitation and have mentioned you want a FULL REFUND on your stay, but you did stay for over 3 days at our hotel, even throughout your complaints. Our offer is still open. We have hired a great manager with more than 8 years of experience in the industry and ALL of your complaints regarding the hammocks, power outages and staff abuse have been all eliminated, and we have added new amenities, such as new menu options, a new bar area, we have re-trained our staff and overall have over-hauled our services to make our hotel as comfortable to our guests as possible, thanks in part to your observations. As for our sister companies, RAWAKALA Rainforest Reserve and Canopy Tours gives you a special price for hotel guests (25% discount) from the regular price. As owners, our guests satisfactions continues to be our priority and we continually work in order to provide it.
As stated before, and I insist upon it, our invitation towards you and your family is still open. Have a great day and happy traveling.
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Additional Information about Paraiso Rainforest and Beach Hotel

Address: Carretera CA-4, Aldea El Paraiso, Omoa 504, Honduras
Location: Honduras > Cortes Department > Omoa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Omoa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Paraiso Rainforest and Beach Hotel 3.5*
Official Description (provided by the hotel):
A place to relax and enjoy tourist-frenzy-free. For the adventure type, for the business type, for the family type. A place to relax and enjoy the natural beauties in an virgin area of Honduras! ... more   less 
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