As I was walking along the beach this morning at the SCBJ before going to the lobby to catch our transfer to the airport, I remembered some words from a review written here that started something like " I hate to rain on everyone’s Super clubs Breezes Jibacoa parade........" Anyway, I thought that was a fitting way to start. Now, I don't want to sound too negative because there are so many beautiful and wonderful things about this little piece of heaven in the Cuban countryside by the sea. First of all you can't compare a holiday in Cuba to a holiday anywhere else so please, don't even try. It has it's own charm, characteristics and unique qualities that are found only in Cuba. And as seasoned travelers, we found ourselves visiting Cuba for the first time, wanting to experience all of this. Having said that, I wish I could have enjoyed it more. And I feel bad about that. The resort is gorgeous and it is esthetically pleasing with lush vegetation and cleanliness. Also, I had a great feeling of security and all of our needs were met, albeit at times. I feel, reluctantly. There was something missing and it is hard to put my finger on it. After reading every review written about the place before going on our trip, most of them positive, I was prepared for the greatest food and the friendliest staff. We got neither. So ok, if you don't go to Cuba for the food, and that's even ok then I'm thinking, what else makes it so special?? Not the staff service certainly although prompt mostly, I found the staff predominately, are indifferent to guests and it almost seems like they are being interrupted by staff requests on occasion, and it is not because we aren’t friendly or we didn't tip. My husband tipped constantly day after day every person he had contact with from not only the guys who served us food or drinks but also the cooks and bartenders who prepared it, every time they prepared it.........nothing. Also he had a massage on the beach, 10 pesos, he gave the guy 20 pesos...........nothing. Lobby bar, unsmiling woman just looking at you as if to say, "What do you want". OK so let's tip her, call her by her name on the tag, smile broadly and next time surely when we order a drink she'll be more pleasant.............nothing. Now having said that too, there was some excellent staff that went above and beyond their call of duty performing their jobs, but more often than not I felt as if it was an imposition to ask for anything. So as a result, I just don't feel like this will be a place where we will hurry back to, although I think it is wonderful that we met some folks that have been there again and again and that's great, but why don't I feel that way too? I guess it's just me. So I’m sorry to rain on everyone’s parade.
Front desk staff were accommodating but again, indifferent. I had emailed the resort twice prior to arriving both to public relations and to the rooms manager requesting a garden view away from the pool and entertainment stating that I had booked this holiday 6 months in advance and am looking for peace and quiet. Guess where they stuck us. In building 18 on the end absolutely right behind the entertainment stage and directly beside the disco. OMG!! No problem changing the room however, it couldn’t be done till the next day. I hate that when you can’t unpack until the next afternoon after you have loitered around the lobby for a couple of hours waiting to get your room change.
Now to sum up our visit.
Hot---- the weather was 80 to 85 degrees the whole week we were there. Green flags on the beach 6 days out of 7. Awesome considering when we arrived on the 24th of Feb., a lady going home the next day spoke of her and her husband sitting on the beach one night the week before in their ski jackets drinking beer. Record breaking lows to record-breaking highs, apparently.
Warm--- gorgeous evenings didn't have to wear the sweater we packed. Warm orange juice served at breakfast.
Cool---- the food at the buffet was fluctuating between cold, cool and warm. Not too many dishes were even edible. What on earth did they do to the scrambled eggs?? And the poached eggs were sitting there for how long?? And I will add my own ketchup if I so desire, thank you.
Cold----some of the staff and I am an extremely friendly person married to an extremely generous tipper (who, by the way was very discreet)!! It seemed to be an effort at times to get staff to respond to my friendliness and my hubby's generosity. Unfortunate.
However, we had a fun time on the scooters, the morning hike, and the trip to Havana. I want to say also and I don't think it has been mentioned often about the medical service that I had to visit the doctor on our first day, bad bronchitis, and he was prompt, professional and attentive, did a full chest assessment and ordered an antibiotic which I was concerned about receiving as I was quite sick with a temp of 38.9 but, no problems. We did have to go to the resort next to us on the beach but staff was very caring and concerned. Excellent service. Met some wonderful people, mostly from Canada. Comfortable beds, wow did we sleep well!! But bring earplugs folks, as it is not very quiet at times. Lots of hot water. Great air conditioning in the rooms. No screens on the patio /balcony doors which would be nice as we like to have the fresh night air as opposed to the a/c at night. We loved Cuba and will return again but not here. It is nice but there are so many nice places. I wonder what Varadero, Guardalavaca or Cayo Coca are like.
Happy travels folks :)

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