My mother, aunt, grandmother and myself stayed at this resort from December 9-16. After reading WONDERFUL reviews about this reputable superclubs breezes resort we thought this would be the perfect vacation for the four of us, 3 of us having never travelled to Cuba before. Unfortunately, this hotel was way overrated.
Food - absolutely horrible. Not necessarily this particular hotel itself, possible the food in Cuba in general. The simplist things we take for granted in Canada will be GREATLY missed. I'm not a picky eater, but by day 3 I was dying for a good meal. Luckily the al la carte restaurants were decent. The simplist things like bacon, the meats, sauces, salads, fruits, deserts were just horrible. My family, and friends we met on our vacation all agreed. I loved the Cuban culture.politics and and country, but I will not return because of the food. It is just unbearrable.
Rooms- wonderful rooms. Had an oceanview for my aunt and myself which was beautiful, and my mother and grandmother had a ground floor pool view - ver convient. Rooms were spacious, clean and met our needs. No fridge in room except for oceanview, but they are not full with anything. You must buy things to keep in the fridges... not handy at all for 2 am when you are dying of thirst. Bottled water must be purchased from the store for 1 peso.
Service/Staff - I have never had such lazy service of all the countried I have travelled too. Mexico and Dominican it was wonderful, staff went above and beyound, always had smiles on their faces and were always willing to start up a coversation or just send over a smile. Don't expect any of this from this resort. Staff was just nice enough not too complain. I found myself waiting 3 minutes at the bar with no one else in line, 5 waiters/waitressed behind the bar all ignoring me and talking amoungst themselves. Then when I finally got service they just look at you, wait for you to tell them what you want, continue talking amoungst themselves and pass it over. Your lucky to even get a smile out of half of the staff at this "SUPEPCLUBS" breezes resort, with few exceptions such as the entertainment staff who were wonderful.
It was extremely windy and rainy our first 3-4 days there. one would think the staff would go above and beyond to keep their guests entertained, seeing as though they have arrived suring terrible weather. But no. All activities were cancelled with no notice. We would show up and no one woyuld be there... what a waste of time. So if it rains on your vacation you will be SO bored because there is absolutely nothing to do. Thank god for the last couple days of sun, then it becomes more alive.
Beach and Pool - No complaints. Both were wonderful. Plenty of space and lots of chairs, except beach chairs were VERY uncomfortable. Beach was nice ... resort is on it's own and beach ends on the right side of the resort. Pools were cold, but refreshing on the ver few hot days we had.
Trips - definitely see havana if you havent been before. I would recommend going on the tour offered at the hotel for $59 pesos (equivelent to US dollars). They will pick you up on a coach bus around 8 am, drive an hour to havana, walk around the city until lunch, and you will eat at a WONDERFUL 5 star restaurant which is included in the price. and continue with your tour afterwards. My grandmother is 75 and she didn't have much of a problem with the walking part. It is not TOO excessive. * DO NOT PREPAY YOUR HAVANA TOUR WITH CONQUEST VACATIONS OF $25. IT DOES NOT INCLUDE ANYTHING BUT TRANSPORTATION AND THE UPGRADE WILL COST YOU MORE.
The scooter tour is a MUST DO. I have never been on a scootor/motorcycle and I was hestatate to go, but for 15 pesos it is SOOOO worth it. about a 3 hour tour with stops every 20 minutes around the countryside, through small towns and homes, and to a local bar (there are two alternative tours as well). Sign up in the lobby. If you cannot or do not feel comfortable driving on your own, you can request a driver free of charge. They are very nice and accomodating. This was the highlight of my trip. I also recommend the 4:30pm walk with Mikey. It's free and it's just up the road to a couple local home and farms with welcoming families. Not must of a walk at all, perfect for any age and a great afternoon experience.
Overall the grounds were nice. It's a smaller resort then those I have visited before but it was nice. The villas were great the beach was great, the lobby was decent, the buffet VERY SMALL. Maybe if we didn't have such miserable weather at the beginning the i would be writing a better review, but you would think at a time like that the staff should go above and beyond to keep their guests happy. Don't know if this was the resort, or Cuba, but I will not be returning do to unfriendly staff and horrible food. Overall we met great people and had a decent time. But please beware of these reviews. Myself and others were dissapointedly surprised at them once we got there... Please feel free to email me with any questions! tanya802@yorku.ca

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