overall experience was great, beautiful location if a bit isolated, some gripes as only to be expected, nothing is ever perfect, food could have been better, very repetetive and not always at its best, A La Carte was better, preffered the Italian to the Cuban. Did not go hungry, found plenty to satisfy, a few fly killers would not go amiss. beach bar was great as food is fresh cooked and keeps you away from the buffet and over indulging, drinks are on the small size, 7oz, take insulated cups, keeps drinks fresh and cool, we had stainless steel lined ones as we do not like the plastic taste, bars have good service fast enough to look after everyone, some staff a little offish, I believe this is due to the pressure they are under, perhaps more staff to assist would help, we all have bad days anyway. Its really hard trying to look after people with a constant smile. Entertainment was exactly that, they worked their socks off, we have all seen better but what they did fitted the occasion. Beach was great did plenty of snorkelling, you can go out about 100feet to the reef, its about chin height, there are some deep holes around, this is mainly where the fish are, the sea weed is sea grass so not all clammy round your legs Avoid Cubana airline, its the pits. Staff on the plane have a definite attitude problem, they seem to dare you to ask them for anything. We upgraded to a premium seat, thats all you get, nothing extra, this was very cheap though, £100 each way p.p. The plane hit a lamp post in Holguin, ground staffs fault, brought plane in on wrong markings, it took the wing tip off. It was 4am local time that they got us to an hotel, 10.30 we were on a coach to go 300miles, this took 13 hours, a nightmare, no meals or drinks provided, did stop on way though, arrived at Jibacoa at 11pm no meals available but some snacks had to queue up twice to get roomkeys. no rep to be seen, we had been told that we could have a room until our flight before checkout, not so, its 12 that you have to get out, they provided an apartment to change and shower, 30mins for everyone, this was not enough and no amount of cajoling could persaude them otherwise, also had to fight for a safety deposit as we did not want to carry cash and passports around, they need a bit of fine tuning and some lessons in customer care, there were quite a few people disappointed on their final day. Dont let this put you off, though I am putting a few points for information, we had a great time and would certainly return, a little wiser and try to arrange things a little earlier.

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