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SuperClubs Breezes Jibacoa: Traveler Reviews


SuperClubs Breezes Jibacoa
Arroyo Bermejo Beach, Santa Cruz del Norte, Cuba

Traveler Reviews

90% Recommend
4.0 of 5 stars 922 reviews
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Great Hotel, Wonderful Staff, Too bad about the food poisoning...

SuperClubs Breezes Jibacoa

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4 of 5 stars
TheCoopersYWG 5 contributions
Winnipeg, Canada
Oct 17, 2007 | Trip type: Couples
21/22 found this review helpful

We stayed at the Breezes from October 7 - 14th. I'll break down the experience as best I can:

One important thing to remember BRING A PEN! You will need it to fill out customs forms, and hotel registration!

Check In: We arrived at around 10:30pm, there was one reception person on staff, and they handed you a form to fill out with your perticulars, address, passport numbers etc before they gave you the keys... This made check-in a little ackward...otherwise it was o.a few couples saif that an easy way to correct this is to give the paperwork to us ON THE BUS!

The Front desk will switch CASH only, they are unable to do a cash advance from your credit card, but all the stores accept non US visa and MC

Rooms: We were upgraded to an oceanview room (Rm 2200) the room was spotless, not a single bug, and the aircon worked great. A note on the Tv's, make sure you have it set to std (press the top right button on your remote) and you will get all 35 channels instead of the normal 12. The room did have a unstocked minibar, and the balcony is covered which is handy if it rains.

Amenities: The pool was great, wonderfuly clean, and there was never a problem finding a spot in the sun or shade. The games room was well stocked, and even had a small library where you could leave your books when your done. Watch out for the towel layers though, there were a few, but as above, still had plenty of room.

All the bars were great and accesible

Staff: All the staff were really great with slight exception of the front desk, they were hit and miss. All the bar staff were excellent: We found the best drinks were at the pool bar! Best place for a hemingway speciale! The cleaning staff were friendly and very considerate, and the wait staff at the restaurants were very attentive.

The beach: This beach is NOT private and in the summer months is used by locals as well, we were never bothered, and the beach is slightly more pebbly than other beaches in Varadero. The snorkeling is very good, and we took the pedal boats, and another couple we talked to said the catamaran is a must too!

Food: Here is where it goes awry. All the food was good the Beach bar has the best burgers, fries and the grilled fish is to die for. The buffet was good, the omeletes in the morning made to order were the best Ive had in a long time.

A warning: On seafood night, one of the sections (cold appetizers, most seem to agree it was the mussels) gave a large portion of the guests MAJOR food poisoning! Lasting in most cases a week, now dont get me wrong, for the most part the food was very good, and it just happened one night it wasnt prepared properly, which had dire consequences. This is a third world country, and food prep rules are not as stringent, so please be cautious with the cold plates!

The doctor is available 24/7 on site, but there is a fee to see him. 25 CUC. (this fee was waived w/ the food poisoning epidemic)

Overall we thought this was the best hotel we had stayed at in Cuba (we've been to 3), and I can see why people return there year after year.

If it weren't for the food poisoning Id rate the hotel a 9, but with the bad experiance I drop it to a 7, I would still reccomend it to anybody looking for a relaxing vacation as a couple.

  • Liked — Easy property layout and great staff
  • Disliked — Food poisoning and lack of accountability from hotel
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 07, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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You can exchange money at the hotel lobby.

SuperClubs Breezes Jibacoa

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5 of 5 stars
ldensven 10 contributions
Alberta girl
Oct 14, 2007 | Trip type: Couples
13/18 found this review helpful

Wonderful. Had a great time. Lots of Canadians. Great beach grill...the fries are to die for. One point I wish I had been told about before leaving Canada. You can exchange Canadian money for Pesos at the hotel lobby but they will not take bills that are damaged in any way. Even a bill with a tiny tear or cut will not be accepted.

We took travel coffee mugs with us as the cups they serve drinks in are very small and plastic. They don't recycle.

Have a great trip!!

  • Liked — The drinks and the beach
  • Disliked — The same song at the beginning of entertainment every night.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay November 2006
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since February 07, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Oct 5-12.2007

SuperClubs Breezes Jibacoa

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2 of 5 stars
Vladson56 1 contribution
Richmond hill / ON
Oct 14, 2007 | Trip type: Couples
5/24 found this review helpful

Nice room, recently renovated.
But some times noisy, because of a noninsulated metal door from neighbours side.
Old TV without DVD or USB ports.
We ‘ve had some discussion to get back sometimes,
But very last supper at the night before departure changed our mind.
All four of us became poisoned with seafood. And not only us.
One lady felt down unconscious at a lavatory floor in Varadero Airport.
It is already third day sins we are suffering from vomiting a diarrhea.
The buffet itself does not has any AC units, just a fans. Doors and windows opens all the time. Flies follow you at every steps and trying to bite your food.

Trip from airport to resort and back like everywhere, nothing excited.
To go to water you have to ware an aqua sock, it is highly recommended, because of stones, broken corals, shells, and what I would never expected broken glass.
May be we are chouse a wrong season, and can enjoy with nice ocean only two last days.
The rest of five days it was a red flag. The water current along the beach was so strong and you could not resist the flow. One man caught by it and draught 100’ away from the shore to shallow
water. He was rescuing later, but since this moment I ‘ve never saw him, swimming in the ocean.

For sure it is a good place to stay, the personel so friendly and polite, a lot of activities for all ages, may be when they install an A/C at buffet we will go back.

  • Liked — Lovely and friendly staff
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since October 13, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Lovely Relaxing Holiday

SuperClubs Breezes Jibacoa

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4 of 5 stars
sandyann64 3 contributions
Scotland
Oct 13, 2007 | Trip type: Couples
19/20 found this review helpful

We stayed at the Breezes Jibacoa between 27th September and 11th October and, after a slightly shaky start had a wonderful time.
ARRIVAL
Our arrival at the resort seemed a little manic - There was no welcome drink offered and we all queued at reception only to receive a form which needed to be filled in, then another queue to hand in the completed forms and check in proper.
As Frequent Virgins we were hoping for the promised upgrade to an Oceanview room, and we had also requested an upstairs room at the time of booking (15 months previously) so we were very disappointed to find out that we had a ground floor gardenview room.
I thought I had prepared myself for the standards in Cuba and I am not one of those people who demands 5 star luxury on holiday, but I can honestly say that my first impression of our room made me want to leave. Yes, it was clean, but the furniture was very shabby and worn and the towels in our bathroom were threadbare. Two lights did not work, the shower wouldn't even run to lukewarm and the fridge in our room didn't even contain a bottle of water.
My husband contacted the manager who advised that Virgin had not told them that we were frequent virgins and they also had no record of our upstairs room request. He asked us to be patient and speak to him on the Saturday when he thought he would be able to help us. He was as good as his word and on the Saturday we moved to an upstairs room - it wasn't an oceanview, but the view of the gardens was lovely and the state of the furnishings was a huge improvement on our original room.
FOOD AND DRINK
We certainly didn't choose to go to Cuba for the food, however, barring one night, we managed to find ourselves a decent meal at the buffet restaurant. The layout of the dishes was "interesting" to say the least (you had to walk past the bacon in the morning to get a plate to put your bacon on, and the butter was next to some yogurt and some cold peas, peppers and sweetcorn in bowls rather than next to the bread). I thought the chicken and pork were always very tasty and loved eating them with black beans (delicious) and rice and a good dollop of hot sauce. I did find that the selection of cheeses and ham were a little "sweaty" and could have done with being kept over ice. I believe that by concentrating on fewer dishes and doing them really well, rather than trying to offer too much variety, they could really improve things in there. There have been a few mentions that it would be an idea to have aircon in the buffet restaurant. We agree it would be lovely, however on all our previous Caribbean holidays (Dominican Republic, Mexico and St. Lucia) and holidays in the Far East, the buffet restaurant has been open to the elements with only ceiling fans to cool us down, so this was no big deal for us.
We ate occasionally at the beach bar and the food and service were great. The strawberry daiquiris also went down very well!!!
The food at the Cuban restaurant was fine, although not top notch and the service was excellent there. I would definitely recommend that you give it a try though and if you don't like it, there's always the buffet restaurant to go to.
We ate 3 times at Martinos and enjoyed all 3 meals there. My husband enjoyed the steak and I thought the red snapper there was very good. The waitress who served us in there was lovely and very efficient. The rose wine they served in there wasn't half bad either.
We enjoyed a regular Spanish coffe every evening in the lobby bar after dinner - they were delicious. After just 2 days at home I am missing them already.
I totally understand the reasoning behind people taking the insulated cups with them as the plastic cups at the pool and beach bar were so tiny that the drinks were warm by the time you got them to your seat, however, the supersize "buckets" that some people took with them were just downright ridiculous and greedy.
HOTEL AND GROUNDS
The grounds staff kept the place beautifully. There was an occasional smell from the refinery a few miles away and while we were there there was an oil spill, but this was totally outside the resorts hands and just one of those things.
The furniture in the hotel could do with upgrading as it all seemed to be a little worn. The cushions on the seats in the bar areas were a little grubby, not helped at all by guests thinking it was ok to sit on them wearing wet swimming clothes which was extremely inconsiderate to other guests.
There were always plenty of sunbeds at both the beach and the pool no matter what time of day we went and it was a pleasure to see the lack of saving seats at 7am like you see in many resorts. We went to the beach as late as midday a couple of times and even then managed to get a couple of chairs under a palapa.
STAFF
This is definitely where this resort won us over. We found the majority to be lovely and friendly. Our maid kept our room spotless, wrote us little notes and always made little hearts and swans out of our towels and even made a doll one day using one of my kaftans as its dress!
The girls in the buffet restaurant were attentive and pleasant and always made sure our water glasses were full.
The ladies in the cigar shop were lovely and a real giggle. We used to sneak them in double espressos with 2 sugars each.
All the bar staff were great and we had no problems with any of them.
The only staff we found to be in any way unhelpful were the reception staff. Like an earlier poster, I tried at 2pm one day to book Martinos only to be told it was not possible until after 6pm. My husband tried again to book Martinos half an hour later with the same woman with no problems at all! We also had the runaround from them when it came to usig the phones - we were told firstly to use the phone in our room and go through the operator then, when we tried this, we were told we had to call from the lobby. Very confusing!
OVERALL
I can honestly say that despite the initial reaction, we had a fantastic time at the Breezes Jibacoa and were very sad to leave. We met some lovely people and had some memorable experiences. There is something very special about this place that really gets to you - it certainly won us over. Yes, there are some improvements that could be made, but if everything there was totally perfect, then it just wouldn't be its own quirky self.

  • Liked — Staff everywhere but reception
  • Disliked — Reception Staff
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 07, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Jibacoa was a great experience

SuperClubs Breezes Jibacoa

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5 of 5 stars
Chrisoula 1 contribution
Montreal
Oct 11, 2007 | Trip type: Couples
18/20 found this review helpful

Me and my husband just returned on Oct 7, 2007 from a 2 weeks stay at Breezes Jibacoa, and never were we disappointed. If you are a person that needs to relax and enjoy himself by participating in activities this is the place for you. The food was good, especially the Italian restaurant. The beach it self is nice but not the best I have been to but what makes this place awsome is the staff, the entertainment Michel, Camilo, Maylin, the DJ are terrific they make you feel right at home.

Our room, 2170 had a view of the pool as well of the ocean so you got a bit of both wich was really nice. The coffee machine in the room was great, we drank a cup every day and they always refilled the basket.

Like mentioned by others on this site, if you have some clothes to give away bring them with you, the locals will definitely appreciate it and you will feel good as well.

Once again an overall great experience and I would definitly go back.

Who ever does book a trip to Breezes Jibacoa through my review, kindly say hello to the staff members mentioned above from Soula & Archie off of Trip Advisor.

  • Liked — The Staff, specifically entertainment staff
  • Disliked — Some of the Tourists
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since October 11, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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SuperClubs Breezes Jibacoa Also Known As

Address: Arroyo Bermejo Beach, Santa Cruz del Norte, Cuba