Driving back to Sweden after a few days on the French Riviera, we ended up in Metz on Friday night and booked ourselves into this hotel. Nothing special with the hotel - like any other Novotel but quite sufficient for a quick dinner, a good night sleep and an early morning breakfast.
Trying to order a dinnger, we found out that the restaurant had run out of meet due to unexpected many guest. This was explained by a very embarrased young waiter - Hasan - , who did his best to keep us in good mood. After a few minutes he came back and told us that he had spoken with the kitchen and they had T-bone steak to offer, which we gladly accepted. When Hasan was about to serve the wine he came back and made one more apology but there was only small bottles left of the wine we had ordered and he offered us two small bottles for the price of one big.
The dinner that started out rather disappointing turned out to be a very pleasant and enjoyable surprise thanks to Hasan's professional handling of the situation. I think every restaurant should have someone like Hasan and I would strongly recommend the management of Novotel to keep an eye on this guy. He is very gifted when it comes to handle customers,he knows how to handle a difficult situation and the value of keeping even a small customer happy. It felt good to leave a good tip on the table when we left. Hasan had really earned it.
- Also Known As:
- Novotel Metz
- Metz Novotel
- Official Description (provided by the hotel):
- The Novotel Metz Hauconcourt is located 15 min from the city centre, close to several business parks. At the intersection of the A4 (Paris Strasbourg) and A31 (Luxembourg Lyon) motorways, the hotel is ideal for guests on a business trip and for conferences and seminars. This 3 star hotel is surrounded by green parkland and offers 132 airconditioned rooms and several meeting rooms. For a relaxing break, enjoy our outdoor pool and the popular fun park, Walygator, just 5 min away. Free private car park. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Travelocity, ACCOR, Tingo, TripOnline SA, Orbitz, Hotels.com and Venere so you can book your Novotel Metz Hauconcourt reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.