Just returned back from 10 day holiday in the Marino. Upon arrival it was very obvious that we had been dropped off in the middle of a housing scheme. We fully expected the resort to be quiet as its name suggests, however we didnt expect our hotel to be so isolated from other hotels. Despite that, the accommodation was clean although it did need a bit of renovation / redecoration. There was no air conditioning in the rooms - the ceiling fans didnt cool the room to any great extent despite the high heat and humidity at all times especially at night.
The restaurant staff and animation team were brilliant, both making sure that we were adequately catered for and included in all of the games around the pool. The food wasnt too bad at all with the addition of a brilliant weekly barbeque held on the pool terrace. Having been there 3 days, we were told by some of the other guests that there had been some room breakins and a lot of personal belongings including credit cards, clothes,electrical goods and money had been taken. This made us feel very uncomfortable for the first time whilst on holiday. So much so, we immediately went to our room, collected passports, money, tickets and valuables and continued to carry them with us for the rest of the holiday to ensure our safe return to the UK.
The room was supposed to be serviced every day, but despite mentioning to reception on several occasions, the room was only cleaned 4 times in 14 days. We eventually had to go to reception and ask for toilet roll and clean towels, which again clearly caused an inconvienence to the recption staff.
Local bars are cheap but we couldnt believe the amount of dog mess lying all lover the street in huge amounts on the way to the bars. The smell was overwhelming and we had to watch where we walked, The reception staff were nothing short of a disgrace and certainly were not ambassadors for the Marino. On the few occasions we approached them, they huffed and puffed and were not at all helpful, despite the fact that were were only asking what time the bus was due which would have taken us to the next town! When it came time to check our return lift to the airport, I was told by Cresbo that " he didnt know anything about pickups - that wasnt his business" and walked away. Not at all helpfu and certainly not what we expectedl. Overall, the hotel was ok, but the breakins put a dampner on our holiday. We were on edge the whole time rather than returning back home relaxed.
- Also Known As:
- Marino Tenerife Hotel Costa Del Silencio
- Marino Tenerife Hotel
- Marino Tenerife Costa Del Silencio
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