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“Beautiful and excellent service” 5 of 5 stars
Review of Fiesta Americana Hacienda San Antonio El Puente Cuernavaca

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Fiesta Americana Hacienda San Antonio El Puente Cuernavaca
4.0 of 5 Hotel   |   Calle Reforma #2 Fraccionamiento Real del Puente, Xochitepec 62790, Mexico   |  
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Ranked #1 of 2 Hotels in Xochitepec
Boston, Massachusetts
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Beautiful and excellent service”
5 of 5 stars Reviewed July 16, 2014

This is a beautiful Hacienda with great service. However it is about 40 minute drive from Cuernavaca (not a very nice drive) so plan to stay in the hotel all the time during your stay.
It is probably one of the nicest Haciendas near Cuernavaca, with beautiful pools, amazing gardens and amazing food.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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125 reviews from our community

Traveler rating
    56
    36
    11
    8
    14
See reviews for
42
37
3
24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Mexico City, Mexico
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 3, 2014

This hotel contributes to the bad name of Fiesta Americana, who has much better hotels. First, security : no way to bolt the door from the inside, and worse, the safe in the room is not even secured against a wall, you can really walk away with it under your am (or somebody else can walk away). A whole week-end with no functioning room service phone, sinks and jacuzzis can close but not open (do you really want to go back to yesterday's water?). Except for check in service, employees seem dissatisfied, far away from a service attitude. The place is grandiose, but the reality of the rooms and service is so far away from the lies of the Web page. Calling a SPA somewhere where the only thing you can get is a massage is probably overstated. Lights in the rooms is poor. Time for Fiesta Americana to really think if they want their name on this place.....

Room Tip: No way to give an advice. If I had the most expensive room and nothing really was satidfying, what c...
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  • Stayed May 2014, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterrey, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed May 26, 2014

the global service was very very bad. In the restaurant looked like the waiters were all new, and didnt know anything about service. Also in the reception everybody were very slow. one of the days i left my breakfast tray outside and they picked it up until midnight even though i was telling many many times about this.
The place is so beautiful but i wont recomend this hotel, if they dont improve the service in all areas.

Room Tip: check if the air conditioning is working, and ask if they dont have events (because of the music), i...
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  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa Rica
Top Contributor
110 reviews 110 reviews
78 hotel reviews
Reviews in 58 cities Reviews in 58 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed March 29, 2014

I was brought here for a business event in which we had to develop a plan. The place was excellent to complete that task. The landscaping work they have done with the property is amazing; from a sugar mill many years ago to a great hotel in the present. The staff was very helpful always, the food was vey tasty, the room comfortable. The wifi internet was ALWAYS reliable. If you stay during the weekdays is much better than the weekend because the place is a favborite for weddings and other special events during the weekend. Besides, lots of people from Mexico City come here to relax during the weekend. The town of Xochiltepec is not really great for sightseen but I found it safe to walk around. It seems that the hotel prices are a bit high but our group got a very good price because we were using weekdays. One minor particular issue that I did not understand, every day after the hotel cleaned my room they would miss one towel, either the hands towal or the bathroom floor towel, etc. I found this odd.

Room Tip: If you are staying on a weekend, get a room away from the party area, the pool and the chapel, unles...
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Los Angeles, California
1 review
3 of 5 stars Reviewed January 22, 2014

I grew up going to this hacienda from Mexico City almost every weekend back in the 70's and then it was owned by a family, the place was just kept clean but service was amazing, many parts of the property were just abandoned and blocked, what this corporation has done with the property itself is remarkable I was there 3 years ago and the food was good, we did not stayed in the hotel my wife and I just stopped by just because I was curious about it, I'm really surprised to read about the bad service, I'm sure when the remodeling and all that is done they could probably focus and honor the Mexican tradition of courtesy and best service. If I can make a suggestion bring back the "Fronton" people would love it ("If you re-build it they will come") :-)

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mexico City, Mexico
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed December 17, 2013

I agree with most of the reviewers: the property is beautiful.
It is too bad the rates they charge for resorts at La Riviera Maya or New York, and San Andrrés is neither.
In addition to that please do not stay at this hotel if you want to rest or are not invited to the wedding on site.
We arrived on Saturday at 4 pm, and as soon as we got there we could hear the music of the wedding on site. We asked the front desk until what time it would go on and the answer was, very casual, until 1 am!!
1 am when you want to spend a relaxing night away from the city????
The music was driving us crazy by 11 pm!!!!
The hotel should let potential guests know about this when you make a reservation.
NEVER COMING BACK!!!!

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 22, 2013

We were here for a wedding and wow the grounds are beautiful! It truly is breathtaking. Every morning we saw the grounds keepers raking up the leaves, planting flowers, and cleaning the pool. Yes, there are leaves in the pool but that doesn't stop anyone from going in for a dip and it doesn't mean that it's not being cleaned. The hotel is a huge garden filled with lush trees, there is nothing you can do about the leaves falling especially in the fall. The rooms were extremely roomy and the architecture was beautiful. The chapel onsite was also a beautiful sight to see. The hotel is in the middle of a small town, so outside the hotel there isn't much but it is a short drive to the downtown area. The breakfast brunch was more than any brunch you will find in the US and it was so tasty. The hotel is a bit pricey but it is worth it.

Room Tip: We had a room on the first floor. The rooms with the balcony have an ipod dock in the room.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fiesta Americana Hacienda San Antonio El Puente Cuernavaca

Address: Calle Reforma #2 Fraccionamiento Real del Puente, Xochitepec 62790, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Morelos > Xochitepec
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Xochitepec
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fiesta Americana Hacienda San Antonio El Puente Cuernavaca 4*
Number of rooms: 112
Official Description (provided by the hotel):
Hacienda San Antonio El Puente is located 15 minutes from Cuernavaca, the city of Eterna Primavera (Eternal Spring) and near the historic archaeological area of Xochicalco. The hotel’s 50 rooms are exquisitely detailed in an environment of classic hacienda architecture surrounded by lush private gardens. Hacienda San Antonio El Puente hospitality is distinguished by personalized service in an atmosphere that blends luxurious comfort, award-winning cuisine, and contemporary conveniences, with traditional colors, textures, and artworks from the local area. Because of the region's historic ruins, recreational options, and outstanding weather year-round, Cuernavaca is an ideal destination for business travelers, weddings, honeymoons, and family vacations. ... more   less 
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Also Known As:
Fiesta Americana Hacienda San Antonio El Puente Cuernavaca Hotel Xochitepec
Fiesta Americana Hacienda San Antonio El Puente Cuernavaca Xochitepec, Mexico - Morelos

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