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Fiesta Americana Hacienda San Antonio El Puente Cuernavaca
4.0 of 5 Hotel   |   Calle Reforma #2 Fraccionamiento Real del Puente | Cuernavaca, Xochitepec 62790, Mexico   |  
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Ranked #1 of 2 Hotels in Xochitepec
Cuernavaca, Mexico
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“Lovely old Hacienda”
5 of 5 stars Reviewed February 28, 2012

Fantastic place! Very charming atmosphere all around the hotel; an historical semi destroyed sugar mill. Good service and food. The only problem I noticed was the quality of the beds.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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145 reviews from our community

Traveler rating
    62
    46
    14
    8
    15
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49
41
4
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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MEXICO
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 8, 2012

Loved the Hacienda, we where there for a wedding its an amazing frame for such event. As a hotel is just OK, there where so many downsides to overview them. The room: You can hear everything going on outside, if you are a light sleeper you would definetly will complain about it, the shower curtain was old and had mold. Lunch and breakfast, stick to the buffet, for lunch we order from the menu, the service was slow and not so good for example my husband´s pasta was overcooked. On the other side the sunday morning buffet was perfect, you could find from a cold appetizers to a nice "barbacoa" tacos. I not sure I´ll come back since it was overpriced.

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mexico City
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 23, 2011

This hotel is a lovely get-away if you're looking to say on site and rest. There is very little else to do as the hotel is hidden away and actually a little difficult to find. To be fair, we were told the hotel was only recently acquired by the Fiesta American chain and it under remodeling. The extensive grounds are well taken care of and the architecture is colonial - hacienda like. There is a pool but at the time we were there it was not heated. Beautiful views however. The food was average, and not a great variety, but the staff was willing to please and very kind. The rooms are large with high ceilings, although we found ours to be dark, and being right next to an events room, a little too noisy. There are many new rooms under construction so the hotel might be quite different within a few months. Can't emphasize the helpfulness of the staff - and kudos to Jessica who made sure we were very well taken care of. Relax and enjoy the beautiful flowers and trees.

Room Tip: Room number 3 is right next to an events room so it is noisy.
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico DF
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 18, 2011

Service service service is most definitely not priority at this otherwise wonderful hotel set in a former Mexican sugar cane hacienda in the State of Morelos.

Let's start by the location. The Hacienda is close to Mexico City on the Carretera del Sol, the highway leading to Acapulco, just minutes away from the eternal spring city of Cuernavaca. Hacienda San Antonio El Puente is quite easy to find and offers its guests a parking area that is included in the price of the room.

Everything else is not included, or not as promised and this is the actual problem at this Hotel.

Nothing is included though they seem to pretend it is. Everything promised upon reservation turns out was not included and represents a surcharge.

The service is not at par with the service the Mexican tourism industry is known for and loved.

It seemed no one was in charge and the staff was either new or untrained. No one had the power to make things happen and to solve guests queries in an satisfactory manner.

Bar and restaurant service around the pool is not poor, it's inexistant and so slow the hang over has time to set in between each drink.

It is not a bad hotel, nor a bad location. Not at all. It's actually very pretty. It unfortunately needs management changes, staff training and the owners need to be reminded of a small but oh so important equation of quality/price ratio which is totally lacking at San Antonio El Puente. The service plus in a 5 star hotel is paid in the high fee of reservation, not every time you get a smile. You leave feeling like you got ripped off. Like you paid for a 5 star hotel room and every extra towel was charged, every soap was counted and the service was provided drop by drop.

Unfortunately, I will not be recommending this hotel nor will I be going back. I felt it was a fraud and I felt cheated and abused. The only thing that was face value was the parking garage, included and not charged in addition to the room.

A chocolate on the pillow goes a long way with customers. This hotel most definitely does not grasp the concept.

  • Stayed December 2010, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 29, 2010

Worst service from all hotel services. The restaurant was so slow we had to get out and pick up pizzas for dinner !
The management is completely absent and does not care about their guess.
It is a shame because the buildings are beautiful.

  • Stayed January 2010, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanantoniopuente, Public Relations Manager at Fiesta Americana Hacienda San Antonio El Puente Cuernavaca, responded to this review, October 12, 2010
Google Translation
Estimado huésped lamentamos mucho los malos momentos que le hicimos pasar, le comentamos que estos problemas han sido 100% corregidos, no es escusa pero al ser un hotel nuevo se nos presentaron algunos problemas en el servicio los cuales como le comento ya fueron corregidos, si usted nos da la oportunidad nuevamente seguramente lo sorprenderíamos gratamente.
Nuevamente en nombre del del hotel y su personal le pedimos una disculpa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vienna
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 20, 2010

the place i really beautiful ... but ...

1) we stayed there for a wedding. ariived on thursday which was fine. but then it turned friday and the rest of the group arrived. and guess what... they had no room. the explanation of the hotel was that another group which was there already a couple of nights before decided to stay a night longer. great. well ... a couple of people stayed at another hotel in curanavca and the rest stayed in the spa area. alright... the hotel said that those people can have lunch and drinks on the hotel. but then they split the bill on different people of the group. how rude is that?
2) it took them forever to do something. at five o clock they said that everything is going to be done in one hour. by nine there was still a lot of things missing which had to be done.
3) the service was horrible. not all of them but around 80% was annoyed that they have to serve us. it seemed that they did it in the end on purpose.
4.) the people who stayed at the spa and slept on the massagebeds had to pay almost full price.
we stayed there for a wedding. thank god that the acutal wedding day went alright. but before and after everything was a mess. i could conitinue with a lot of complaitns. but then it would take me forever. i was actually refliefed when we left the hotel. which i think is a pity.

  • Stayed February 2010
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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charlottesville
1 review
1 of 5 stars Reviewed February 3, 2010

I had a reservation with them and they just gave it to someone else. Now I have no room for the wedding of a family member and there are no other hotels nearby. I don't know what to do because they never told me anything and they just do not reply to my emails. This is unbelievable. Please Do not support this kind of service.

  • Stayed January 2010
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fiesta Americana Hacienda San Antonio El Puente Cuernavaca

Address: Calle Reforma #2 Fraccionamiento Real del Puente | Cuernavaca, Xochitepec 62790, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Morelos > Xochitepec
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Xochitepec
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fiesta Americana Hacienda San Antonio El Puente Cuernavaca 4*
Number of rooms: 112
Official Description (provided by the hotel):
Hacienda San Antonio El Puente is located 15 minutes from Cuernavaca, the city of Eterna Primavera (Eternal Spring) and near the historic archaeological area of Xochicalco. The hotel's 50 rooms are exquisitely detailed in an environment of classic hacienda architecture surrounded by lush private gardens. Hacienda San Antonio El Puente hospitality is distinguished by personalized service in an atmosphere that blends luxurious comfort, award-winning cuisine, and contemporary conveniences, with traditional colors, textures, and artworks from the local area. Because of the region's historic ruins, recreational options, and outstanding weather year-round, Cuernavaca is an ideal destination for business travelers, weddings, honeymoons, and family vacations. ... more   less 
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Also Known As:
Fiesta Americana Hacienda San Antonio El Puente Cuernavaca Hotel Xochitepec
Fiesta Americana Hacienda San Antonio El Puente Cuernavaca Xochitepec, Mexico - Morelos

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