Overall, 7 days at this resort was too much.
- The staff at the resort were mostly lackadaisical (with a small number of exceptions).
- The food quality was poor at the buffet while all inclusive limited our free selections to buffet only except for a single a la carte for 3 total meals (where the selection was such that we only went once).
- Fruit was displayed nicely on ceramic plates at the buffets, but had large amounts of fruit flies every day, which prevented us from eating it very often.
- Desserts were displayed nicely, but again, fruit flies occupied this space in both the temporary location and new permanent location of the restaurant.
--Suggestion for both the fruit and the desserts would be to put them in a covered display case.
- The main buffet restaurant was under construction (the hotel gave us an apology letter that indicated there would be a meeting on Aug 3 - it didn't actually apologize for anything, but it was in english and I'm not sure the hotel staff who gave it to us had read it. The buffet while in the temporary location (until Saturday on a Thursday to Thursday trip) was cold, and almost completely unattended.
- Breakfast at the new permanent buffet was by far the best - with Jesus the omelette chef working hard to make up for the rest of the downfalls (kudos to him, he was our favorite employee by far).
- The a la carte menu was extremely expensive in the main restaurant and lunch spot on the river.
- The buffet on the river was identical to the main restaurant (so really there was only a change of view available, not different food at lunch).
- The riverside restaurant was closed on Monday (even though they told us it would only be closed on Sunday). The staff even drove us down there to get lunch, and were surprised to see it closed (but the wait staff inside said it was closed for a private viewing only on Mondays).
- The poolside bartender (on every shift, even different people) were more interested in their cell phones or checking items off of a checklist than serving. I literally had to call them over for every drink and it looked painful for them to bring it to the bar where I was sitting. I would sometimes sit for up to 10 minutes with the bartender 5 feet away, and I was literally the only person in the pool / only customer they had (the resort was not very busy) - and had to call them over for anything (they never approached unless asked).
- The indoor bar "Monkey Bar" had a fantastic view but it was similarly difficult to order drinks inside (but not to the extreme as the pool).
- The tours we took part on while offered a nice scenic view, didn't provide a glance at many animals other than the capybara (which were cool to see every day, this is more of an observation than a complaint).
- The spa afternoon we planned for my wife's birthday was a disaster. The staff led us both into the female change room (they said the male room was broken, which I later determined meant they were cleaning it). This was OK prior to our massage as we were the only people present, but after the massage when they led us back into the change room (literally leading us) - the room was full of women, one about to change (they led her in literally right behind us). The "thermal" areas we paid to enter in the "romantic" package were actually separate areas based on gender, but since the male room was closed, they led us into a room where other women were showering and using the hot tub, obviously not expecting a man to walk in (it created discomfort for all of us). I left the spa as fast as I could, it was extremely uncomfortable, but cost me over $150 for the experience.
- Visiting "El Valle" with our tour guide "Octavian" was the highlight of our trip - he was fantastic and the trip was of excellent value.
- Visiting old Panama City was fun, but obviously aimed at tourists. Lunch was $15-$30 each as advertised with every restaurant, and drinks were $5-$15 each after hearing that we would be able to eat for a couple of bucks in the city and that drinks were ~$0.80 each. We took a taxi to the area, which was guarded well by local police / security (it felt very safe, they were everywhere and clearly outlined the perimeter of a safe zone) - but this same police / security kept anyone from really leaving the area to experience non tourist targeted prices.
- Our room was excellent. Clean, no bugs, excellent air conditioning, large bathroom etc.
Overall, we went for the view, and the the surrounding area and were not disappointed with that. However, I felt like the hotel took advantage of that - it was generally dirty and everything was fairly low-end quality, and low effort from the staff in order to make up for the downfalls.
222 was an excellent view of the capybara family each morning.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thanks for your time to write your remarks.
Report response as inappropriate
Our apologies for all the inconveniences experienced during your stay.
We are continuously working with all departments to improve our staff service, in order to provide a consistent high level of service that all guests deserve.
Once again please do accept my apologies and I hope to see you again in Panamá.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.