Upon arrival at the Mercure, the first thing we saw was a huge, sparkling white Christmas tree through the window at the entrance. It turned out that they were advertising Christmas parties, but it was certainly odd to see that in mid-July, and perhaps advertising it away from the hotel entrance would have been advisable.
There seemed to be a bit of confusion at check-in, however when we got to our room it was really nice (the privilege rooms are good value).
Dinner was nice, however the service was painfully slow. We arrived at 8.30 and were still waiting for our starters half an hour later (soup and terrine, so not cooked from scratch). We sat for a considerable amount of time with empty plates in front of us and others around us were also getting very impatient.
The rooms were very hot in the night, and the fan used to keep them cool was really loud and I woke up both nights at 3am! Air conditioning would be a good investment. On the second night, there was a wedding, and people were making noise outside until well into the early hours. I think it would be a good rule to stop noise outside after a certain time, as not all guests were part of the wedding party.
Breakfast was nice, but a smile and a good morning from the waiter serving tea and coffee would be much appreciated. The pool was a great facility.
We placed a sign on the door saying "please make up the room", as it hadn't been made up earlier in the day, but although staff came in to replace the toiletries and towels, our bed wasn't made up properly, and this was a shame as this was one of the main perks of staying in a hotel.
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- Also Known As:
- Ramada Hotel Maidstone
- Maidstone Ramada
- Ramada Maidstone