Went to Nidd Hall with elderly and disabled mother for an 7 day break. We can now see how this place can either inspire rave comments or dire reports. The Bank Holiday weekend had the Hollies and a great Liverpudlian comedian as the entertainement, and this attracted a "younger" (ie ave age 65) clientele. It was brilliant, even though the TV in two rooms were bust and the phone in my mother's room was AWAL. She loved having two burly maintenance men in her room at 1am! Grounds and main building are very nice, but most people (apart from the favoured few in the tres expensive suites) are in the "East Wing" which is modelled on a 1980's motel. Not up to modern standards (rather old fashioned, not very clean, and a bit dog-eared), although I must confess the bed was comfy. Beware that "accessible" rooms are NOT particularly designed for disabled people (compare with the Holiday Inn Express disabled rooms which are A1 for 1/3 the price). However, the staff could not be faulted throughout.
So, the first weekend was rather good. However, on the Monday everything changed. It was then that the clientele were replaced by busloads of rather older customers, much like ourselves (ave age 75). The entertainment collapsed to third-rate kareoke, and the food became repetitive and, well, pretty much the standard of passible canteen food. My mother, who had paid a considerable sum of money for this holiday, was very disappointed. Escaping to the "better" dining room for a supplement oddly propelled us into a world of a barren room with formica tables on which to eat the same food. Mmmmmm.
So, when Nidd Hall is good, it can be very good, but when it is bad it is wicked. Overall, for us the experience was a million miles from the expectations from the brochure; so, be warned. What we found amazing is that we could agree with every review since 2006. Why then has not the management improved on the negatives? We will give Warners a wide berth in future and stick to Holiday Inn Express - much better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.