Needing a break before the busy Christmas trading period (we are retailers) my wife and I decided to go to Tasmania for a short holiday and booked the Barton Cottage by phoning and giving a deposit by credit card.We wanted to stay for four days then drive to Launceston and stay in the north for seven days before returning to Barton Cottage for another few days before going home so booked an upstairs room with views of Mt. Wellington and were promised salmon for breakfast.
On arrival we were given the front room but knowing how consumers can be rather demanding we accepted this room with out fuss. Next morning there was no salmon for breakfast, maybe tomorrow?! During breakfast we were rudely advised to be at breakfast early the next morning as there was a large group of guests arriving who wanted to be served at a particular time.On departure day we advised the owner we wouldn't be taking up the offer of the next stay and asked to settle our account which we wanted to pay in CASH. As he didn't have change he advised he would return soon to do same. He never returned and we are still waiting for our change!!
About a week after our return we noticed a debit on our credit card for several hundred dollars which he subsequently advised us was for the second portion of our stay On questioning about our lodging details the owner was unable to provide any details as he apparently kept no records and had us confused with another guest from another mainland city.No credit was ever received!
The owner Mike Knight kept no records, changed policy on the run, didn't deliver as promised and proved to be deceitfull. He doesn't understand customer service and has kept us away from Tasmania which we both love and have visited so often in the past.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video

