Undara could have been a nice place to visit, but its management has clearly given up trying to keep up standards.
The good stuff:
The landscape is beautiful, the road to the camp is well maintained.
The pool is a nice refreshment on a hot day. Kangeroos everywhere, even right next to your camp site. The free walks are nice.
The manager at the reception should not be in the hospitality business. He had no clue what the bullet on the card in front of him meant, stating "Our staff will do the best to make sure you enjoy your stay". Either that, or he didn't consider himself staff.
We stayed in a campervan, so I can't judge on the cabins. The toilets and showers however we did make use of, unfortunately. Old, broken and filthy. And packed with wildlife (cockroaches, bugs, frogs, grasshoppers). To the cleaning lady: making everything wet, does not mean it's clean.
The camp kitchen: Based on reviews (and pricing) we skipped the restaurant and cooked ourselves. The camp kitchen was the filthiest we've seen on our 4 week trip throughout Oz. EVERYTHING was greasy and sticky, BBQ's dirty and again cockroaches everywhere. There is no oven/stove and no utensils. Clearly the positive reviewers haven't been near the camp kitchen.
The Trips: you can book various trips, we did the lava tube visit (the only way to see them) and the wildlife tour. The wildlife tour is OK, but still overpriced in my opinion. The lava tube visit is a scam. This is a Queensland governmental National Park, but somehow these thieves have got the exclusive right to provide trips to the lava tubes at the rediculous price of € 47 for a 2 hour bus ride and a short stroll inside one of the tubes. I sincerely HOPE €40 go the the government and €7 go to the operator, but I'm afraid this is not the case.
Another minor con: the lights at the camping sites were dead, so you had to struggle through pitch black darkness to get to the toilets at night. The above mentioned manager was told and said someone would look after it, but the second night the lights still didn't work. He really hates his job.
My advice: there are probably better places to visit a lava tube.
- Official Description (provided by the hotel):
- Undara is a place where you can explore natural geological wonders, enjoy the comforts and hospitality of a unique outback setting and where the local wildlife are as abundant as they are at home in their surroundings. In short, Undara needs to be experienced! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Otel so you can book your Undara Experience reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Undara Experience Australia/Undara Volcanic National Park, Queensland