As a family of four we have recently returned from the Suntopia Tropical hotel Turkey. A very disappointing holiday. We arrived on a Thursday and by the following Monday we went to see the Thomson rep (Amber) to see if we could be moved to another hotel. She suggested that we look on the Internet and if we found another hotel return to her to see what she could do, she Alison informed us that if we moved hotel we would loose our airport transfer to the airport. This was a transfer that we had payed for previously and if the hotel wasn t up to standard Thomson should have offered to pay. Unfortunately we didn t find another hotel. On arrival in our room we found it to be unclean. Hair in the bathroom (floor and sink) dirt on the table and stains on the bed sheets. We had to ask twice for the room to be cleaned. Pool closed for five days due to unclean water (poo). Some people as so lazy not to put nappies on small children. Beach was dangerous as the was a swell in the water and a big dip as you go in to the sea. But a few hundred yards to the right of the beach there was a stunning beach. Food was repetitive. For a few days I was unwell with stomach cramps and the symptoms are still there on returning home. The reps are not interested with any concerns that you have regarding this hotel. I complained that a young man in the bazaar shop in the hotel tried to make a pass at my daughter. Amber said that she informed the hotel management but didn t know what was said to this young man. I think that she was useless. I would not recommend this hotel to anyone.
- Also Known As:
- Pegasos Tropical Hotel Ortaca
- Iberostar Hotel Tropical
- Iberostar Hotel Sarigerme
- Suntopia Tropical Turkey/Ortaca