We chose Djerba because we like to holiday off the beaten track and this hotel seemed reasonable priced and looked ok on the internet and in the travel brochures. We were not prepared for the disaster which took place on arrival on 6th September 2012.
We arrived at the hotel mid morning after quite a good flight, but were told in very broken English that the room was not available until 12pm. We were too tired to argue so sat in reception to wait. At 12.15 we went back to the desk for an update and were told it would now be 2pm but we could use the restaurant for lunch. So we did, we joined the queues of what seemed like hundreds of people all at the only serving area, we were told there was more food outside but the queues were just as bad there, and also at the self service drinks machines. After about 20 mins we sat down to eat our food which was now cold. We both left more than we ate as it was floating in oil.
We returned to reception to wait some more. Eventually we got to our room at 2.30 and because we had been up over 30 hours, we just crashed. When we woke we were able to see the enormity of how bad the place was. The place was so old, dirty and worst of all, falling apart. The toilet seat was cracked, how unhygienic is that, the skirting boards were rotting and falling off. As for the decor in the bathroom, if you weren't ill to start with, you would be after a visit in there. Which brings me to my next point, suddenly we both made a mad dash for the loo, the lunch had taken its toll and wanted to make an entrance!!! and that is how it was for the rest of the day and night. Following morning we called Sandra, the Thomson rep, we said we wanted out of this hellhole or on the next available flight home. She suggested a choice of 3 hotels but as this was Friday, the booking offices was not open until Monday, that meant we had to stay in the Sun Club, apart from when we sat in reception, close to the loo, we sat on our balcony. We were both so ill, but we had to eat, and each time we did, it made it worse. I could not wait any longer, I called the rep again and told her we would go to the Riu Palm Azur as soon as possible. In the meantime, we texted First Choice asking about the earliest flight home, their reply was only one seat on the plane on the Thursday at a cost of £185. No good to us, we went as a couple but they did not even ask why or if there was a problem, anyway, I digress. Back to this hotel, there was only one plug socket in the room which the TV was in, but we couldnt watch that, there was a channel for BBC news but the picture was so bad you could only listen. The lighting in the room was totally inadequate, hardly bright enough to read by and certainly not enough to do hair and make up by. There was no hairdrier and the room itself was like something out of the ark.
I would not recommend this place to anyone, even back packers would reject it. The staff were not friendly unless you were French or Polish and the food was catered for them as well. There were a few bars on the resort but mainly juice bars, one sold alcohol, lager, the British Pub only sold branded spirits at a cost of nearly 10 Dinar, nearly five pounds for a single shot. Luckily we bought a bottle in duty free so were able to have a drink in the evening.
To say never again would be an understatement and I cannot imagine that anyone English would sing this places praises as there weren't any.
We are currently trying to get back the extra £300 cost for changing hotels, including the taxi fare between them. Please see this as a warning, for the good of your health and pocket, DO NOT GO THERE!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.