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“Paradise Sun mediocre” 2 of 5 stars
Review of Paradise Sun

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Paradise Sun
4.0 of 5 Hotel   |   Anse Volbert | Cote D'or, Anse Volbert, Praslin Island SEZ, Seychelles   |  
Hotel website
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Hotel amenities
Special Price
Stay 4, pay 3 (=25% off)
Ranked #2 of 12 Hotels in Anse Volbert
Certificate of Excellence 2014
Cape Town
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Paradise Sun mediocre”
2 of 5 stars Reviewed February 25, 2013

While its setting is one of the best on Praslin, we found the service, food and equipment to be average and really not worth the money. In fact the only thing setting it apart from the competition is the setting. We (as well as other guests there) agreed that there are other Seychelles hotels that offer better value for money.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clive F, Guest Relations Manager at Paradise Sun, responded to this review, March 3, 2013
Dear Jonathan,

We at Paradise Sun take great pride in listening to our guests’ feedback and comments and to providing our guests with an experience which we believe epitomises the spirit of the Seychelles. Our aim is to ensure that each and every guest receives our warm hospitality and unique Seychelles service and that we are committed to assisting with any queries, complaints or compliments from our guests. We were therefore disappointed to hear that you did not experience this.

We agree that our location is superb, but rest assured that we are constantly monitoring our services and environment to ensure that we meet our guests’ expectations. Our management team is always on hand to meet with our guests to try and resolve these and do our utmost to ensure that you enjoy your stay.

We do appreciate your comments, which we have noted, and thank you for taking the time to communicate with us.

We hope that should you visit the Seychelles again, you give us the opportunity to welcome you back.

Clive Figaro on behalf of Philippe Bethune (Hotel Manager)
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772 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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Pretoria, South Africa
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 29, 2013

The hotel is beautifully situated on the beach. When having breakfast or dinner the water laps against the steps leading up to the dining area. The personnel go out of their way to be friendly and helpful.
The rooms are well appointed as only Southern Sun can be, from fridge to hairdryer and long mirror, (where you can actually see the whole of yourself)
The food was buffet during morning and evening, with alla carte during lunch. The quality was very good. The breakfast buffet became a bit boring as it was the same every morning.
The hotel had an interesting program worked out for guests in which they could participate if they wanted to.
They had watersport (scuba, snorkeling, paddle boats etc.) Lots to do for old and young.
I can recommend this hotel for couples and families

Room Tip: Higher floors have less mosquitoes
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clive F, Guest Relations Manager at Paradise Sun, responded to this review, February 13, 2013
Dear Thereza,

On behalf of the Paradise Sun Hotel team, I’d like to thank you for your time to write the
positive review. Our team continuously strives towards service excellence, which you have
experienced during your stay with us.

We look forward to welcoming you back at Paradise Sun Hotel in the future.

Regards,

Clive Figaro on behalf of Philippe Bethune (Hotel Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sweden
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 10, 2013 via mobile

We stayed here for a week in October and were very impressed by its beautiful location. It's at the end of a long stretch of beach so it's quite secluded from other people that don't stay at the hotel. The rooms are really nice and fit with the beach location. Very clean.
The food was what you typically get in a hotel that only serves buffet food for dinner. We were especially disappointed in the fish because it was always overcooked. The salas buffet was excellent though! For lunch you could order burgers, fish, salads but the portions were huge. One portion should really have been for two people.
A great, clean beach as well. Watch out for the sting rays lying on the ocean floor, they were everywhere.
We also rented a car and drove around the island. Great for kids too.
Would definitely stay there again!

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clive F, Guest Relations Manager at Paradise Sun, responded to this review, January 15, 2013
Dear Sir/ Madam,

On behalf of the Paradise Sun Hotel team, we’d like to thank you for taking the time to share your experience during your stay with us.

Your comments are valuable to us so we can endeavour to best satisfy you and other customers in the future.

Thank you once again for staying with us and we look forward to welcoming you back at Paradise Sun Hotel in the future.

Regards,

Clive Figaro on behalf of Philippe Bethune (Hotel Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 10, 2013

What an amazing experience at Paradise Sun Hotel. We went on honeymoon during mid December 2012 and was there during Christmas. The service levels of the hotel and all staff was outstanding. We couldn't have asked for more. We arrived at the hotel at 9:00am and were only scheduled to check in at 2:00pm. The hotel was not liable for us from 9:00am yet Coffee, Tea, Biscuits were provided and they arranged for us to be in our rooms by 9:30am.
We toured the island and visited the other islands around but the beach at the Paradise Sun Hotel was the best. If you're looking for calm beaches with minimum waves and great service then this is the place you need to go to.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clive F, Guest Relations Manager at Paradise Sun, responded to this review, January 15, 2013
Dear Sir/ Madam,

Thank you for your feedback and taking the time to post your comments.

It was a pleasure to welcome you at Paradise Sun Hotel. We are pleased to hear that you enjoyed your stay with us.

We look forward to welcoming you back at Paradise Sun Hotel.

Best regards,

Clive Figaro on behalf of Philippe Bethune (Hotel Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 4, 2013

We spent 6 nights at Paradise Sun in mid December to celebrate our 30th wedding anniversary together with our adult son. We were very impressed with the location, rooms and grounds as already descibed by other reviewers. We thought the rooms were well thought out, and had no issue with the size or with the bathroom. So little time is spent in them anyway. We enjoyed sitting on our balconies in the evenings.
However, although we were aware through prior email correspondence I made directly with the hotel that the rooms originally promised by our booking agent in South Africa would not be available (don't believe all that your agent promises you!), I had requested that two upstairs rooms with interleading balconies be allocated. On arrival we discovered this was not arranged (despite the hotel not being full). We were allocated two downstairs rooms without interleading balconies. It was arranged by the staff that we would move upstairs the following day. This caused some irritation as we couldn't unpack on arrival and settle in properly until much later the following day after the hotel staff moved our luggage while we were out. The second room had a non functioning hair dryer. Fortunately I always travel with one so landed up using this as the replacement was not complient with the local electrical fittings (probably one left behind by another traveller).
Meals were good, as already described by earlier reviews and a table was set up outside on our first night, and a cake provided to celebrate our anniversary. We especially enjoyed the variety of salads and fresh fruit at dinners and breakfasts. There is always fish (mostly Job during our stay) normally done three ways (baked, grilled and fried) at dinner, in addition to the "themed" menu.
We concur with the prices of drinks. Fortunately we were aware from previous reviews and having had a drinks list sent to us via our agent, plus we had stayed on Mahe in 2011 with a similar, although not as expensive, cost. The trick is to fly in with duty free wine and pay the SCR150 corkage at dinner, and buy beers, mixers and water at a local shop (you can walk to the shops in Anse Volbert along the beach - about 10/15 minutes). Enjoy sundowners chilled from your bar fridge on your balcony and budget for beers/corkage at meal times. We even flew in with our own sparkling wine to share on our anniversary. Do check your bill before leaving though as a staff member (we suspect) on at least two occations signed for his own drinks including a bottle of wine on our room. We picked it up the day before departing and took it up with management. The signatures taken when you check in did not concur, plus our waiters all knew we brought our own wine to dinner so it became a management problem.
We are not lovers of the live music on three/four nights of the week (we missed the Creole evening on Friday though as this may be enjoyable). Management should note that it clears the restaurant early. Some diners might like to linger on a perfect evening and just enjoy the sound of the sea and hear their own conversation. Maybe less is more. We sat outside (the weather was good) so avoided it to a large extent.
We hired a car through the agent at the hotel on two days (40 Euros plus petrol of about SCR150/120). A great way to explore this beautiful island and get to Anse Lazio to snorkel. There are life guards there now and a small area with a net to swim in. We risked the sharks to snorkel although I was called out on our last visit by the lifeguards.
Defintely book with Kevin of Sagitarius Boat Hire (located on the beach at the side of the hotel) for trips to local islands. His boat and skipper are good. Our 50 Euros pp for a private trip to La Digue was wonderful and included a guide and bike hire. Once we'd done enough exploring on La Digue we left for a snorkel on the way back at Coco Island (it was like an aquarium but the coral damage is very visible). Kevin will also arrange a trip to drop you off at St Pierre for 15 Euros pp and collect you at an arranged time.
There is a daily conservation charge of SCR200 per person for the one or more islands you visit.
We arranged our trip to Cousin Island through L'Hirondelle Guest House by email before leaving for Praslin (80 Euro pp including the landing fees) but I'm we could have done this though Kevin. We are bird watchers so hence we couldn't miss this opportunity.
We were very fortuntate to have perfect weather for our first three days (December is the rainy season), with slightly rougher seas and more wind on the follwing days and a monsoon like amount of rain during our last night.
As keen snorkellers I would say our only drawback is that you have to leave the hotel and travel to the best sights, certainly at this time of year, as we didn't find suitable areas directly off the beach at Paradise Sun although we tried to follow advice given by a reviewer. There was a lot of seaweed in the water during our stay.
Secondly, we did so much we could have done with two extra days just to chill out! Can't wait to go back.

Room Tip: We prefer the upstairs rooms, set away from the dining area
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clive F, Guest Relations Manager at Paradise Sun, responded to this review, January 10, 2013
Dear Sir/ Madam,

We would like to thank you for taking the time to give us such a positive and detailed report of your recent visit to Paradise Sun, which we truly appreciate. Guest feedback is so important to us and rest assured that your comments are taken into consideration to improve our guest service delivery. We believe that there is always room for improvement, but we also do recognize that we are not always able to meet everyone’s expectations. Paradise Sun is unique and remains one of the hotels with the typical Creole architecture, delivering high quality service, creating the differentiation and competitive edge in the industry.

In regards to your comment regarding preferred room allocation, we at Paradise Sun have a policy whereby regrettably, we are unable to guarantee specific room allocation, and not even to specific tour operators, as this is difficult to fulfil and we do not wish to fall short of guests’ expectations, especially at times of high occupancy. However, let us assure you that we to our best to meet our guest’s requirements, but unfortunately we cannot guarantee a room allocation. In future, we would like to recommend that you pre-book the room prior to travelling; to ensure that your room is ready prior to your arrival for your own convenience. We are sorry that you had problems with the hairdryer as had our housekeeping team being notified of this fact, they would have gladly replaced it for you, as no matter how we test our equipment, and likewise with all establishments around the world, some equipment may suddenly stop working!

In reference to your comment, about the prices of drinks, we do monitor these and we have received positive comments from both in-house and outside guests. We welcome many guests from other establishments on the island for lunch and have been told that our prices are very competitive and reasonable as opposed to many restaurants on the island. In addition, when compared to food in South Africa, of course Seychelles in general will appear expensive due to the fact that we have to import the majority of the food. It does appear that even in Europe hotel prices are known to have higher prices as opposed to the local shops due to them paying fewer taxes.

We were obviously alarmed about your comment about the suspected staff member, however after scrutiny and thorough investigating we are proud to advise that that a guest wrongly gave their room number thus causing the staff to charge the incorrect bill. Please accept our apology for any inconvenience this may have caused.

Thank you for your comments about the music, and the fact that there is a live band playing three times a week, which was not really to your liking, however, it appears that the majority of our guests like this entertainment, which is highly reflected by the number of guests on the dance floor on certain days, moving to the beat with their feet in the sand during the presence of the live band. We do try to strike a balance, but have noted that even on days when there is no live band and it is just a romantic evening; guests still go to their rooms early. We believe that this is due to them having had a very active day, visiting the islands and going on excursions and at night they feel exhausted and not solely because of the live band.

We are so pleased that you had a memorable stay with us and we hope to welcome you back to the Paradise Sun when next you visit the Seychelles.

Clive Figaro for Philippe Bethune (Hotel Manager)
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Durban, South Africa
Top Contributor
70 reviews 70 reviews
23 hotel reviews
Reviews in 33 cities Reviews in 33 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed December 19, 2012

We spent 6 nights at Paradise Sun in the beginning of December 2012. The hotel is located on Anse Volbert, which is one of the longest beaches on Praslin and is just perfect for swimming as the water is very calm. The rooms are very comfortable and well equipped with all the modern amenities you need (TV's/air conditioner etc), although the website claims to have WiFi in your rooms, it turned out that you could only access it at Reception. Not exactly a deal breaker as you're not there to sit on the Internet :)

The hotel in itself is quite pricey but the pain doesn't stop there. The drinks are outrageously expensive. The local beer is Rs 80 (so R 50 or 5 Euros) in the hotel, which is around 4 times the local price and cocktails around the R 80 - R 100 mark. This meant we didn't have a single drink in the hotel and judging by the other diners (the majority of whom were South African) most people were not keen to spend that kind of money. To me it looks like the hotel is either seriously missing the mark on its pricing (why not lower the price and get people spending their money in the hotel??) or the hotel is aiming its prices at European travellers. What surprised me most is that they gave you ONE bottle of complimentary water for your ENTIRE stay! Seriously??!!? Providing a litre of water per day has been almost standard in every hotel I have ever been to, I thought that this incredibly stingy.

Food wise the buffet dinners were very good, especially the seafood evening. The nice thing is that regardless of the them (e.g. Asian night/Italian night) there was always some fresh fish on the buffet, which is what you want when in a place like the Seychelles. Breakfasts were also well covered (fruit/eggs/muesli/yoghurt/croissants etc). The only disappointment was the complimentary afternoon tea, as the standard of the cakes (often quite stale) were a world apart from the yummy desserts served each evening.

In terms of access to other islands the hotel is well situated. A local boat operator (Sagittarius) just on Anse Volbert does provide some competition to the hotel/operator tours although the savings were not that great. It did seem like there wasn't much effort for the boat/hotel/tour operators to compete with one another. But you can get to La Digue for around 50 euros either right from the beach or by a 15 minute transfer to the jetty and another 15 minutes via the high speed ferry operator. You can get to a number of other islands for around 10 - 50 euros depending on the distance. The sunset cruise to Anse Lazio that the hotel offers for free is also a great trip to take.

In conclusion, given the price of the hotel I did expect a bit more, but we overall we absolutely loved staying in Praslin.

Room Tip: Just make sure you can see the ocean, we were in room 47 which was a nice location. Away from the ma...
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clive F, Guest Relations Manager at Paradise Sun, responded to this review, December 24, 2012
Dear ClintSpeed,

May we say how much we value your feedback and we do appreciate your taking the time to provide us with your comments about your recent stay. Your comments are most meaningful and have been noted, as we at Paradise Sun are constantly striving to provide our guests with an experience which we believe epitomizes the spirit of the Seychelles. Your feedback enables us to monitor our services and ensure that we provide guests with our unique and warm hospitality throughout their stay.

In reference to your disappointment that you expected Wi-Fi in your room, as was advertised on the internet, we have checked our website and have to advise that our site does not feature this point at all. We would be grateful if you could notify us of the website you utilised so that we can communicate with the hosting company and correct the error. Unfortunately the broadband width in the Seychelles is very erratic and hence results in a very slow speed. Regrettably, it is part of the Seychelles structure, and therefore we are in the hands of the authorities.

We do understand your complaint about the cost of drinks, which is higher when compared to the local store. However, please bear in mind that the local storekeeper operates on much lower operational costs and margins, they also do not have the same caliber and staff ratio, and their overhead costs are much lower compared to those of restaurants or hotels. It is generally accepted that restaurants, hotels, pubs and bars do charge a premium for beverages as their service levels and venues are designed to provide an inviting and entertaining environment. We would like to advise that we do monitor our beverage costs and they are on a par to those charged by restaurants and hotels within the Seychelles. We do appreciate that these costs bite into one’s holiday budget and can assure you that we do try to contain our costs to provide our guests with the best possible service and experience.

Thank you for staying with us and we look forward to welcoming you back at Paradise Sun Hotel in the future.

Clive Figaro for Philippe Bethune (Hotel Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 17, 2012

My husband Mike and I went to Paradise Sun on Praslin Island in October. It was my first visit to the Seychelles and the islands are so beautiful, it was breathtaking!! From the moment we were warmly greeted by the staff and offered a complimentary neck and back massage as we checked in at the Paradise Sun, I knew we had found true paradise. We were staying 10 days in this amazing place and it certainly exceeded our expectations! Our thatched room was close to the ocean where the long white beach was our perfect spot. The cuisine was themed buffet style and every night we felt we had so much to choose from, as always varied and delicious. The restaurant has ad thatch roof with open sides and beach sand floor. There was entertainment, celebrations and quiet evenings. Always different and something to look forward to. Service was exceptional, from the personal attention of an amazing General Manager, Philippe Bethune and F & B Manager Lionel Ferrari, we felt like part of the family. One of the chefs took us into the kitchen and gave us a personal demonstration of how to make those melt in the mouth chocolate croissants. He then emailed me the recipe! When you see staff swinging their hips as they clean cutlery at the end of the evening, the passion and enjoyment of true service is infectious. This is a place ideal for celebrations...families, wedding or honeymoons, everyone is made to feel extra special. Close to other islands, it is the perfect place to be based to explore La Dique or do day trips to the famous Anse Lasio beach. But the hotel beach has to be one of the best in the Seychelles. The hotel spa is also a real treat. Another highlight for us was the renewal of our vows on the beach. We cannot describe how wonderful that was and how all the staff contributed to making this so memorable for us. A huge thanks to Philippe and his team for all you did for us. We dream about coming back!!! Jenny and Mike Stricker-Greeff

Room Tip: Ask for a room near the sea if you like the sound of waves lulling you to sleep, but not right next...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clive F, Guest Relations Manager at Paradise Sun, responded to this review, December 20, 2012
Dear Mr. & Mrs. Stricker-Greeff,

Thank you for your feedback and taking the time to post your comments.

It was a pleasure to welcome you at Paradise Sun Hotel. We are pleased to hear that you enjoyed your stay with us.

We look forward to welcoming you back at Paradise Sun Hotel.

Best regards,

Clive Figaro on behalf of Philippe Bethune (Hotel Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradise Sun

Address: Anse Volbert | Cote D'or, Anse Volbert, Praslin Island SEZ, Seychelles
Phone Number:
Location: Seychelles > Praslin Island > Anse Volbert
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool
Hotel Style:
#1 Luxury Hotel in Anse Volbert
#2 On the Beach Hotel in Anse Volbert
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Paradise Sun 4*
Number of rooms: 80
Official Description (provided by the hotel):
Our hotel is a Seychelles gem, embraced in the warmth of the Indian Ocean. The pristine white coral sands of the Cote d’Or Beach at our front door will tempt you to bare your feet. The aquamarine waters that stretch towards an endless horizon will float your troubles away. Our lush lawns and tropical gardens will delight your eye with their beauty. Here there is more than sand, sea and sunshine. There is also the warmth of the Seychelles smile – making it a paradise you will never want to leave. ... more   less 
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Also Known As:
Paradise Sun Hotel Anse Volbert
Paradise Sun Praslin Island
Hotel Paradise Sun
Paradise Sun Seychelles/Praslin Island

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