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“Home away from home” 5 of 5 stars
Review of Premier Inn Truro

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Premier Inn Truro
Old Carnon Hill, Carnon Downs TR3 6JZ, England   |  
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Ranked #1 of 1 Hotels in Carnon Downs
Reading, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Home away from home”
5 of 5 stars Reviewed June 2, 2014

I've been working on a long term project in Truro and after the experience of colleagues that were put up in one of the town Centre B&Bs I asked to be put up in the Carnon Downs Premier Inn. You know you are going to get a good standard or your money back, but there is always a chance it will be one of the older properties they took over. Carnon Downs is not one of these.

The hotel is well maintained and located on the Falmouth Road south of Truro. The attached restaurant is a Table Table and both are well run. What makes this a 5 star rating are the staff. They will always help you and nothing seems too much for them, especially for the poor business man spending 5 nights a week there. I will always stay here when visiting the area. I brought my partner down for one weekend in spring and she enjoyed it.

If you are a tourist then this makes a good place to base yourself, Falmouth is 15 minutes away and Truro town centre 10 minutes. Newquay is half an hour and all of these are easily reached on main roads.

Room Tip: The rooms facing the car park can suffer from noise when late night coaches arrive so if you are a l...
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  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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398 reviews from our community

Traveler rating
    205
    134
    36
    12
    11
See reviews for
145
129
14
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Southampton, United Kingdom
1 review
4 of 5 stars Reviewed June 2, 2014

Very friendly staff and clean modern room.Fantastic value all round and a great
location.Liked breakfest the most eat as much as you like and efficient service.Room very clean and modern beds extremly comfortable.


  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Looe
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 31, 2014

Does the job very well as you would expect from a Premier Inn. Great rooms, staff and food at the linked pub, what more can I say? Except….having to pay for wifi in this day and age, come on Premier Inn! Even Holiday Inn Express provide free wifi and they are a crap hotel!

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plymouth
Top Contributor
85 reviews 85 reviews
22 hotel reviews
Reviews in 40 cities Reviews in 40 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed May 28, 2014

Have just returned from a one night stay at this Inn, the staff were great, professional and very friendly. The room was to be expected, clean and modern. Its location is outside of Truro, but only a few minutes drive. The Pub attached is the only eatery within a reasonable walking distance. Suggest if you use the postcode for sat nav keep an eye out for the signs as we were directed into the campsite on the opposite side of the roundabout.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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falmouth
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed May 28, 2014

Uncomfortable bed and pillows, hand soap leaked all over bathroom floor, heater on permanently, no fan provided, service diabolical in restaurant and bar, breakfast a disgrace. Could say more but this hotel is just not worth the effort. I have never received so many apologies in two days.

I will not stay here again and would not recommend it what so ever.

Room Tip: Stay somewhere else.
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Truro, responded to this review, June 11, 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number and review to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llantrisant, United Kingdom
1 review
5 of 5 stars Reviewed May 27, 2014

Care using SatNav as you will be directed into camp-site the other side of the roundabout! Quiet, set back off main road. Very comfortable clean room and excellent bathroom. Good value evening meal and breakfast deal surpassed web-site menu as the meal booked(3 course - limited choice)) was changed to 2 course (with full option choice) the day we arrived and we were kindly offered our 3 courses from the full menu at no extra cost!! Fresh cooked breakfast was waitress served. Premier Inn have upped their game! No lift!

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with premierinn.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 27, 2014

The post code from the website is given as TR3 6JT. Unfortunatley this directed us to a non existant entrance to a field. Its just as well that we had to drive to the roundabout to turn back where we spotted the Inn. The free maps on our Sat Nav list the Premier Inn as a Travel Lodge.
Petrol at Sainsbury's or ASDA is cheaper than the nearest (Shell) garage. The receiption staff were very helpful when asked about this and were able to give directions.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Truro

Address: Old Carnon Hill, Carnon Downs TR3 6JZ, England
Phone Number:
Location: United Kingdom > England > Cornwall > Carnon Downs
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Carnon Downs
Price Range (Based on Average Rates): $
Number of rooms: 86
Official Description (provided by the hotel):
Situated on the A39 which links Truro to Falmouth. For shops and local amenities Truro town centre is only 3 miles away. Conveniently located for Truro train station and only 16 miles from Newquay Airport. Our Truro Premier Inn has everything you'd expect, incredibly new comfy beds in every one of our 86 rooms and an onsite Table Table restaurant for a fresh new twist on eating out. ... more   less 
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Also Known As:
Premier Inn Truro Hotel Carnon Downs
Premier Inn Carnon Downs
Premier Inn Truro Carnon Downs, Cornwall

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