We booked this place because we wanted somewhere nice to stay with a pool, near the beach and with a nice quiet relaxing atmosphere, for 2 weeks.
Overall the place wasn't bad. Our room was clean and modern, with a little fridge, sink, cutlery/crockery, couple of saucepans and 2-ring hob. Bathroom had slightly small bath plus shower over. The balcony looked nice until we realised that there is no privacy from the other adjacent balconies, and if you sit down, your eye line is at the height of the top of the balcony, so you can't look at the view.
There were also lifts, which helped with moving luggage around.
We fortunately had a room towards the top end of the complex, in Block G - if you want any peace and quiet, you need to be at this end since the Karaoke night (Weds), Magic Show (Saturdays) and Cretan night (Mondays) are loud and keep going well up to midnight. Any rooms around the pool or anywhere near will suffer from this. We were on the first floor, overlooking someone's house... we requested a room move to the floor above but the hotel was fully booked and it wasn't possible. If you want a sea view, you really need to be on the next floor up.
On another positive point, the reception staff were very helpful and friendly and will happily change travellers cheques (2euro commission on a 50euro cheque) and help book local excursions. Beware of booking excursions through your travel rep - we were quoted 26 euros per adult to get "The Little Train" to Limnopoulis by our rep, and "The Little Train" company does it for 23. Found a good car hire company just down the road too, called Alianthos, near to a motorbike hire place and DVD/video shop - again much cheaper than our rep quoted - paid 32 euros for a single day's Fiat Panda hire (unlimited mileage, full insurance and 24-hr breakdown included). There is also an Internet corner in the hotel, 2euros for 20 mins, although you can get cheaper access elsewhere - nearest Internet cafes are probably Platanias or Chania.
The negative points seemed to outweigh the positives, however. Our beds were really hard (2 singles pushed together to make a double). Rooms were cleaned every day except Sunday, linen and towels changed every 2 days, but the maids/cleaners were quite loud and shouted around to each other all the time, from around 9am to 1pm - no chance of a long lie-in. Breakfast had a good variety of food but was of mostly dubious quality; you'd have thought it difficult to find bad honey in Crete but they seemed to manage it. Big bowls of cheap nasty jam, selection of cheap nasty cereals and 3 different types of "fruit juice" that bore little resemblence to any fruit and tasted like sugary water. The croissants tasted either of sausages or bacon. The only nice thing was the fresh bread, which they ran out of on a couple of mornings. We didn't feel tempted to eat any evening meals in the restaurant since we thought they were over-priced, even if we ignore our doubts about the quality of the food. Oh, and some of the waiting staff seemed to have personal hygeine issues - not wanting to be insulting, but it made breakfast even more unpleasant. The manager (owner?) was quite friendly but upon our departure, he asked us how we had found the place, and if it was OK, and then gave us a rather threatening interrogation when we gave some neutral answers - he asked us an especially pointed question about how we found the food, which made us wonder if it had been a sticking point in the past?
Bear in mind that the Creta Palm is right next to a main road, which gets very busy and can be hazardous to cross. It's fine if you don't mind road noise, but if you prefer it a bit quieter, then don't bother to use the sun terrace, since this overlooks the main road. The jacuzzi advertised is actually a jacuzzi bath, and you have to fill it with water first. Not quite the hot tub that I was hoping for, and it was tucked away in the shadowy basement along with the sauna and gym.
The swimming pool was a tad cold - the sea was warmer - and seemed constantly taken up with families and young children. They allowed lilos on the pool, although I agree with the other reviewer about the slippy sides - usually OK but not when kids had been splashing around or if it had been raining.
The whole complex seemed to be a bit squashed in - no room to get away from anyone, everything overlooked everything else. It was nicely designed, and clean and modern, but a bit crammed together.
We had a TV in our room but only managed to get maybe three English-speaking channels (BBC World, CNN and occasional films subtitled in Greek on other channels).
Safety deposit box was 15euros per week, air con was 30 euros per week. We didn't bother with air con since the rooms have shutters, which keep the place quite cool (you have to pull them up and down by hand - something it took me and my partner a few minutes to work out - d'oh!).
Other info about the immediate area: several supermarkets nearby, Stalos supermarket is the cheapest (same side of road as Creta Palm). Lots of tavernas, we liked the Italiano one since they do fresh pizza in a wood-burning kiln and overlooks the beach, also try Maria's at the eastern end of Stalos (same side of road as Creta Palm). There is an ATM on the way there. Mini golf is nearby, 3.50euros per adult per game, with pool table (2euros per game) and air hockey (1euro per game). Parasol and 2 sun-loungers was between 4 and 6euros depending which part of the beach you were on. There are some watersports at Platanias but apparently you're not meant to do jet-skiing around the area, according to our tour rep. If you go to Chania, the best taverna we found is Semiramis, down one of the back streets near the harbour. They have live Greek music (not too loud) and lovely food - try the saganaki, gyros and souvlaki! They gave us some gorgeous complimentary food too, the usual melon and raki but also some loukoumades... yum! Also, Elafonissi is well worth a trip (we went twice - the snorkelling was great).
Overall it wasn't bad. We had the basic facilities we required but we were a bit disappointed with the standard of everything. It's more built-up around there than we were expecting, although Stalos is a bit more at the fringes of it. There is a building site about 20 metres away but it didn't seem that noisy whilst we were there - I guess you take your chances though, and we didn't spend much time in the poolside area, where it would have been more noticeable.
I don't think we'd go back there - a combination of the area and the hotel. It might suit more family-oriented holidays though - especially Scandinavian/Germans (who made up around 95% of the hotel guests).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.