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“Fine room, helpful staff.” 4 of 5 stars
Review of InterContinental Resort Tahiti

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InterContinental Resort Tahiti
4.5 of 5 Resort   |   PO Box 6014 | Pointe Tahiti, Faa'a 98702, French Polynesia   |  
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Ranked #1 of 2 hotels in Faa'a
Honolulu, Hawaii
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
36 helpful votes 36 helpful votes
“Fine room, helpful staff.”
4 of 5 stars Reviewed June 29, 2013

I had a short stay at this property. We got into Tahiti at about eleven at night, and left the hotel to head to Moorea at about 8 AM the following morning.

That said, this was a very nice property. Prior to arrival, staff was helpful in explaining transportation options via email. The resort was close to the airport, less than ten minutes away by car, which is helpful after a long flight at a late night arrival. Despite the proximity to the airport, we did not experience much noise during our brief stay there. The room we had was clean, and the furnishings were nice. We had a partial ocean view and could see Moorea across the bay in the morning.

Some of the room number signage is ambiguous or missing, which made finding our room a little difficult, and some of the walkways are long or have stairs, which might make things difficult if you have a lot of baggage and don't want to use a porter. But those are minor points altogether.

I would definitely consider staying here again if we were fortunate enough to return to Tahiti.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Resort Tahiti, responded to this review, July 1, 2013
Dear Guest:
Ia Orana from Intercontinental Tahiti Resort ! Thank you for your review and we are glad to hear that you enjoyed our stay with us.
For your information we are currently amending all our hotel signage and please accept our apologies for having encountered some difficulties to find your room. This issue should be solved soon.
We sincerely hope that your future plan will include Tahiti and should you come back, please let us know as we would be more than happy to welcome you back and ensure you a most enjoyable stay.
Yours faithfully.
Guest Relation Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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Titusville, FLorida
Top Contributor
53 reviews 53 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed June 26, 2013

Got in at 5:30 in the morning and they let us have a day room that has just a shower in it to freshen up which was great, we also booked some tours from here at the tour desk and the lady with her little poodle was so nice. We had a room on the first floor when we checked in approx 1:30 and it was not much of a view but the room we requested on the third floor after the cruise was nice but not the best of views either. Food was average-not bad but not great either. The pool view is gorgeous and swimming in the lagoonaquarium with the fishies and feeding the fishies was fun. Breathtaking views on the rhird floor when you check in.

Room Tip: Ask for third floor center
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Resort Tahiti, responded to this review, June 28, 2013
Dear Guest:
Greetings from Tahiti and thank you for your review which will be valuable for our future visitors.
For guests not having pre-registered their room for an immediate occupancy in the case of an early arrival, transit rooms "free of charge" are at their disposal if they want to freshen up & then enjoy our facilities before regular check-in time which is 2pm.
We look forward to welcome your back in the near future.
Yours Sincerely.
Guest Relation Manager
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Pahoa, Hawaii
Top Contributor
97 reviews 97 reviews
11 hotel reviews
Reviews in 36 cities Reviews in 36 cities
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed June 25, 2013

We were not guests of the hotel but had heard that their "buffet and show" were fantastic. This was not the case. Perhaps the Wednesday show is better but we were there for the Friday night Tahitian show and we were disappointed at every turn.

The performers were talented but the show lacked cultural authenticity and seemed overly stylized. The supposedly "sumptous" buffet was very disappointing and we were not allowed to opt out and order off the menu. IN order to attend, we had to take the buffet. We were paying $100+ per person and the entire evening was very overpriced for what we got.

  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Resort Tahiti, responded to this review, July 1, 2013
Dear Visitor:
Greetings from Intercontinental Tahiti and thank you for time and comments on our Soirée Merveilleuse dinner show.

We must admit that we are surprised as overall feedback we received on our Soirée Merveilleuse is positive not only in presentation but also in terms of choice and quality. Like many things, it is a question of appreciation and every experience can be different depending on the expectations of the people involved.

Regarding the performance itself, we also receive each week many congratulations & positive comments however in art, we are all entitled to our own opinions. Therefore, to meet our guests’ expectations we have three totally different shows per week that is Wednesday evening a traditional Marquisian show, the Friday a more modern show performed by les Grands Ballets de Tahiti and finally the Saturday always with les Grands Ballets de Tahiti but this time with an inspiration of melodies and dance of Tahiti of yesteryear.

So allow us to think it is more a matter of choosing the style of the show you like rather than the quality of the whole performance itself.

Last, by reading your comments, we understand that you were not allowed to order our “A la Carte” menu which is available on these evenings for guest who don’t want to book the buffet, and this may appear to be a misunderstanding due to the language barrier. If you want to give us more facts please contact us at intercontinental.tahiti@ihg.com as we would need information such as your booking name and date in order to check this issue.

We are sincerely sorry that you did not enjoy our Friday dinner show but we would like to thank you for expressing your views on site, which will for sure help our future travelers.

Yours faithfully.

Guest Relations Manager.
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Sydney, Australia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 25, 2013

After 7 days at the ICH Moorea we spend 3 more nights here before our flight back to Sydney.
Due to its closeness to the airport the hotel is mainly used as a transit stop after arrival and before departure but it has its own quality as a potential holiday destination. The massive swimming pool is certainly an attraction with daily water arobics classes attracting a large number of guests. The coral sanctuary situated next the pool is a very good example of how to combine the function of a hotel with the amenities offered to guests.
On arrival we were given a ground floor room which was very noisy and lacking privacy. After a short complaint we were transferred immediately to a room on the second floor in a quiet wing of the hotel which was perfectly acceptable. Again, like most ICH's the breakfast was outstanding and the dinner menu had enough variety to suit everyone. The "Fish and chips" choice was one of the best I have had in many years and the size of the pizzas is enough to feed a small family. Transport to Papeete by taxi and to the airport by shuttle bus is easy and hassle free. We found the hotel to be a pleasant stay and well worth considering as a longer stay hotel when in Tahiti

Room Tip: Avoid ground floor rooms for privacy reasons.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Resort Tahiti, responded to this review, June 28, 2013
Dear Guest:
Ia Orana from Tahiti and thank you for your comments.
We are pleased to learn that you enjoyed your short stay with us despite the problem encountered with your room allocation upon your arrival; fortunately our staff found a solution and comply your wishes.
You’re right our hotel deserves much more that a short stop and we hope to have the pleasure to welcome you back in the near future for a longer stay.
Yours faithfully.
Guest Relation Manager
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Sydney Australie
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed June 24, 2013

We had just returned from a wonderful cruise to the Marquises on the Paul Gauguin and we were not expecting that a hotel Intercontinental could be that bad. We spent there 4 unhappy nights. Our Bungalow reservation was not available, they told us that we will get the next best thing. They gave us a ground floor room with a palm tree view. After we rejected the room on the ground floor we were given a tired room on the 2sd floor again same palm trees, not like a clear sea and Moorea view like from a bungalow! Then the TV would cut out for long periods several times every day. The main restaurant is like a food hall at a shopping centre, Sunday morning hundreds of locals (nice people) come to the restaurant for Brunch, babies and prams, very chaotic, not what tourists expect. The only compliment we must say is that the general manager Jean Heliere offered us a dinner.
I have made a demand to be reimbursed the difference between the price of a Bungalow and a 2sd rate room through my travel agent, they have advised me that after 3 weeks they have not
received a reply from that famous International hotel..
Michael, Sydney

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Resort Tahiti, responded to this review, June 28, 2013
Dear Guest:
Greetings from Intercontinental Tahiti!
Thank you for your review and we absolutely understand your disappointment for not having the overwater bungalow you initially booked due to the sea swell which struck the hotel on your arrival day. Indeed, we had no other option but to take the measures to ensure the safety of our guests to move your room category, guest security being a number one priority.
In reference to the reimbursement, be assured that the necessary have been made and your travel agent should revert back to you the soonest.
Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and hope you will give us the opportunity to serve you again in the future.
Yours faithfully.
Guest Relation Manager
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canada
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 22, 2013

5 min from airport so great location after long flight. The airline lost our luggage they gave us toothbrushes and paste which was nice. Service was good, food was good, breakfast was amazing!!! Views are nice. Lots to do with tours fro hotel. We used the phone a lot and did not know it charges 100 every time u get answering machine and they removed those charges. Hotel need some repair but it shows people come here, they like it and it's bug free which I likes. Bugs only outside. They offer 9 different pillows lol.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Resort Tahiti, responded to this review, June 28, 2013
Dear Guest:
Ia Orana and thank you for your review. We are pleased to see that you enjoyed your visit and your positive feedback will be shared with our Team.
We hope to see you again in the future.
Sincerely.
Guest Relation Manager
Report response as inappropriate
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New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 19, 2013

We stayed at the Intercontinental for three nights prior to our Paul Gaugin Cruise and we were very dissappointed from the start. When we arrived at 11:30 at night we were told that the Over the water bungalow we paid for was ruined because of swells and that we were given a room with a panoramic view instead. So dissappointed and exhausted from our trip from New York, we just went to our assigned room. The next day we talked to the manager and saw that the OWB in the Lagoon were in bad condition,however this did not just happen. I felt that they could have let us know beforehand so that we could have made other arrangements, since there are plenty of OWB in Moorea and Bora, Bora! I mean this is one of the reasons why we came to Tahiti! Now on the other side of this hotel is another set of OWB's that were untouched and we were told that they were all booked. To our shocking surprise people that were on our cruise actually got to stay in them, even though we were all told they were not available. Now how did some people get them and we did not, I don't understand, I guess we were not the "squeaky wheels". Then we find out that they put us in a room that is the most expensive room other than the OWB's and charged us accordingly. How dare any hotel make a decision on how I we were going to spend our money without asking us! If we didn't get an OWB, what makes them think that we wanted the next best room. We would have stayed in the cheapest room they had but that was never explained.

The food and drinks were very expensive and the service was very poor. They also had the Miss Tahiti Pageant here for two nights. The first night ( the rehersal ) had loud booming techno music playing for hours and the next night I called at 11:30 and asked when the party was going to end with the same loud music and I was told in a half hour 12:00.

Thank God for the view of Moorea and the sand bottom pool because they were the only things I would reccommend about this place. Beware!

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Resort Tahiti, responded to this review, June 20, 2013
Dear Guest:
Greetings from Intercontinental Tahiti!
Many thanks for posting your comments on trip Advisor after your recent stay at Intercontinental Tahiti Resort.
The sea swell struck the hotel just before your arrival and the hotel was fully booked. We had no other option but to take the measures to ensure the safety of our guests, to move your room category and it was just impossible or too late to advise each of our guests.
Moreover, we can confirm that each of our clients initially booked in an overwater on that day (and days after) have all been moved to our main building for security reason. As evidence of this all our bungalows being seriously damaged have been closed for a week.
Guest safety is a number one priority, and we are sorry to hear that the measures we have taken for your safety have been perceived negatively but in this instance, if we hadn't closed our bungalows, you would have been in real danger .

In reference to the Miss Tahiti party, please accept our apologies for the inconveniences caused. This was an exceptional event which ended at 10:50 pm exactly.

We absolutely understand your disappointment for not having the overwater bungalow you initially booked, but the hotel cannot be held responsible for such "act of god". However, should your travel plans bring you back to Tahiti in the future, we invite you to contact us directly at intercontinental.tahiti@ihg.com, as we would like to ensure you had the most enjoyable stay.

Yours faithfully.

Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental Resort Tahiti

Address: PO Box 6014 | Pointe Tahiti, Faa'a 98702, French Polynesia
Phone Number:
Location: French Polynesia > Society Islands > Tahiti > Faa'a
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Faa'a
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — InterContinental Resort Tahiti 4.5*
Official Description (provided by the hotel):
The resort has a total of 253 rooms and bungalows, comprising 172 fully renovated garden and lagoon view rooms, a separate wing with 60 panoramic view rooms for the top achievers and VIPs, a suite, and 32 over-water bungalows. All units are air-conditioned, with international facilities and amenities. Located in 32 acres of gardens, the Polynesian style resort offers views of unforgettable sunsets and volcanic peaks of the sister island Moorea, just 12 miles across the sea of moons. The resort offers 2 restaurants including gourmet over water restaurant and an all day dining restaurant featuring the best Tahitian shows on the island, 2 bars, 2 crystal clear, fresh Water overflow swimming pools, and a host of activities to entertain just about everyone. The property features an activity center including tennis, water sports and the largest scuba-diving center Special mention about the huge lagoonarium where guests can swim in a protected area and enjoy Polynesian exceptional sea-life. The Deep Nature Spa by Algotherm is open since the end of 2008" is also equipped with a great gym ... more   less 
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Also Known As:
Intercontinental Resort Tahiti Hotel Faa`a
Intercontinental Hotel Tahiti
Intercontinental Hotel Faaa
Beachcomber Resort Tahiti
InterContinental Resort Tahiti French Polynesia

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